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Business Profile

Orthodontist

Eastern Orthodontic Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthodontist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter was seen to be evaluated for braces. Our out of pocket expense was $1000 in which we paid up front. Since then we have relocated to ******** as of 4/1/24. My daughter is continuing her treatment in ********. I’ve called Eastern Ortho every Tuesday for over 8 weeks. I’ve called the billing department t as well at least 4 times. As of today 1/8/25 there had been no call back or resolution. We did not finish the treatment therefore the out of pocket expense is not $1000. I’ve spoken to the insurance company and they advised that I am entitled to a refund. I’m at wits end with getting any answers from Eastern Orthodontics.

  • Initial Complaint

    Date:02/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The orthodontics billing department does not return phone calls and they were suppose to refund me money in December and have not received my refund. December 18, 2023 they charged me $172.50 which is suppose to be refunded to me. The orthodontics office neglected to inform that the orthodontist left the practice. Also they no longer accept my insurance through the state. phone number ************ (*********)

    Business Response

    Date: 04/02/2024

     Per our Director of ********* services this patient was refunded the full amount on March 11, 2024. As for her Insurance.that is an issue with her employer as the State was the one who changed the Insurance for their employees.

    Thank you,
    *******

     

    If there should be anything else you need in regards to this matter please let me know. 

    Kind Regards,
    *******************************, HR Coordinator| People Ops and Internal Support   
    Phone: ************ option 4 
    Email: **************************************  
    Address:   **********************************************************************
    Website: ******************************************

Eastern Orthodontic Associates is NOT a BBB Accredited Business.

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