Business Profile

Cell Phone Supplies

Verizon Wireless

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Supplies.

Complaints

This profile includes complaints for Verizon Wireless's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

38,069 total complaints in the last 3 years.
13,904 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Verizon wireless was offering a promotion in December 2024 - add a new line and receive a free iwatch. The Sales Rep at the Phoenixville Pennsylvania location showed me my bill if I were to add the line and get the promo and it would’ve only gone up by $10 extra a month from what I was already paying which came to $90 a month. In January I received a bill for $164 which was significantly higher than what the rep at the store promised me and showed me on his iPad. When I called customer service, they immediately rectified the situation saw that they did make the mistake in billing and corrected it. Then I get my bill in February and again my bill is just as high. They had removed everything they had originally corrected and put itback on my bill and asked for double the amount that I was promised to pay in store so again call customer service and again they adjusted my bill to make sure it fit the promo.I was promised while I upgraded to the new line now in March all of a sudden my bill again is doubled and when I called to try to have corrected yet again for the third time they’re telling me I need to change my plan in order to be eligible for the promo that theyhad sold me back in December 2024 their practices are completely manipulative dishonest. I signed an agreement based on the product and price I was shown in the store on their iPad. Otherwise, I would have never agreed toadd another line upon asking for them to cancel the extra line that was added for what I was told would be an additional $10 per on my $70 bill. They are now charging me $50 a month for it so when I asked to have it canceled because I don’t want that if that’sthe case not only are they telling me I need to pay a $300 cancellation fee but now they’re also charging me for the free I I was promised for getting the free line in the beginning. Terrible business practices. Absolutely disgusted with this company after being a royal customer for over 10 years now.
Business Response
Date: 03/20/2025

The Verizon Executive Office contacted the customer regarding a notice received from the Better Business Bureau. Verizon reviewed the account and worked directly with the customer to address their concerns. The customer has been provided with our contact information for additional questions, requests, and/or correspondence specific to these concerns.
Customer Answer
Date: 03/27/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****
Initial Complaint
Date:03/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently switched from T-Mobile to Verizon on a black Friday special in November 2024. As part of the promotion, I was to receive gift cards for turning in 5 mobile phones. I brought in the phones to a Verizon Store in Stillwater MN and was told that they all qualified for the gift card promotion. I was given a receipt to that effect.

In January 2025 I received 5 gift cards from Verizon totaling $600 (4 @ $100 & 1 @ $200). I successfully applied one of the gift cards to my account in February 2025. In March 2025 I attempted to apply the gift cards to pay my bill. This was unsuccessful as all of my gift cards were returning as inactive.

On March 14th, 2025, I called Verizon, and the representative told me the rebate center needed to resend me the gift cards and that I would receive them in 24-48. I was told I would receive them by email no later than Tuesday March 18, 2025, with enough time to pay my bill which was due on March 21, 2025. I was told explicitly that I was receiving the full $600 back in gift cards even though I had used one.

On March 19, 2025, I called Verizon back since I had not received the gift cards. I was again told that the gift cards were going to be emailed within 24-48 hrs. However later in the same call the Verizon representative informed me I was not going to get my gift cards were revoked because the phones I turned in were not eligible. Then I after over 1 hour on the call Verizon just hung up on me.

The promotion clearly stated any phone. The Verizon Store guaranteed me all the phones were acceptable, which I have in writing. Verizon actually sent me all the gift cards for all phones, then made them all inactive.
Business Response
Date: 03/23/2025
P.O. Box 10
Newark, NJ 07101-0010

March 23, 2025

Better Business Bureau of New Jersey
1700 Whitehorse - Hamilton Sq. Rd. Ste D5
Trenton, NJ 08690

RE: Complainant: ***** ********
Complaint Number: ********

The Verizon Executive Office contacted the customer regarding a notice received from the Better Business Bureau. Verizon reviewed the account and worked directly with the customer to address their concerns. The customer has been provided with our contact information for additional questions, requests, and/or correspondence specific to these concerns.

Should the customer have any further concerns, they may contact customer service at ###-###-#### or **** from their Verizon Wireless handset. Thank you!

Sincerely,

Tanisha
Executive Relations
Customer Answer
Date: 03/31/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ********
Initial Complaint
Date:03/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contacted Verizon at least five times to cancel my ******* subscription. They say this is being used on the Verizon play+ account but after logging have no option to unsubscribe. I have contacted ******* and they say I can only unsubscribe by going to Verizon to cancel my subscription.
Business Response
Date: 03/19/2025

March 19, 2025

Dear BBB,

Thank you for contacting Verizon’s Office of Executive Relations regarding **** ******* complaint. In **** complaint, received on 03/19/2025, expressed concern about canceling the ******* with Verizon Wireless.

Upon further review, we’ve determined the customer’s concern should be addressed by our Verizon Wireless team. Per BBB guidelines, please forward **** ******* complaint to the appropriate Verizon Team.

Email: ****************@***************.***

We appreciate you bringing this matter to our attention for resolution and apologize for any inconvenience this has caused.

Sincerely,

Alicia W.

Verizon Executive Relations Team
Business Response
Date: 03/28/2025
P.O. Box 10
Newark, NJ 07101-0010

March 28, 2025

Better Business Bureau of New Jersey
1700 Whitehorse - Hamilton Sq. Rd. Ste D5
Trenton, NJ 08690

RE: Complainant: **** *****
Complaint Number: ********

The Verizon Executive Office contacted the customer regarding a notice received from the Better Business Bureau. Verizon reviewed the account and worked directly with the customer to address their concerns. The customer has been provided with our contact information for additional questions, requests, and/or correspondence specific to these concerns.

Should the customer have any further concerns, they may contact customer service at ###-###-#### or **** from their Verizon Wireless handset. Thank you!

Sincerely,

Kayla
Executive Relations
Initial Complaint
Date:03/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a dispute against Verizon the phone company. I paid for my services on a timely manner like I did for years prior. I called them up a month before my next billing cycle and told them that the next month I am ending my service with them. For the remainder of my time with Verizon I did not receive the services I paid for (phone communications in or out and the phone was barley usable. I manage to get ahold of Verizon and explain that my phone services that I paid for were not working and would like a refund, considering the services I paid for were not provided. Verizon didn't help me find a resolution for this.
Business Response
Date: 03/22/2025
P.O. Box 10
Newark, NJ 07101-0010

March 22, 2025

Better Business Bureau of New Jersey
1700 Whitehorse - Hamilton Sq. Rd. Ste D5
Trenton, NJ 08690

RE: Complainant: ******** ******
Complaint Number: ********

The Verizon Executive Office contacted the customer regarding a notice received from the Better Business Bureau. Verizon reviewed the account and worked directly with the customer to address their concerns. The customer has been provided with our contact information for additional questions, requests, and/or correspondence specific to these concerns.

Should the customer have any further concerns, they may contact customer service at ###-###-#### or **** from their Verizon Wireless handset. Thank you!

Sincerely,

Bertha
Executive Relations
Customer Answer
Date: 03/25/2025

Complaint: ********

I am rejecting this response because:

Regards,

******** ******
Initial Complaint
Date:03/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today I spoke with a Verizon rep that continued to give me call metric scripts as opposed to resolving the matter. It took quite the push to get a supervisor and when the supervisor came on the line, he also read from a series of scripted material.

He couldn’t answer why on the Verizon website it states that I could get my call history between 18-months to 7-years - Re: …… Show me anywhere online that states I’m not able to obtain past records for my call history. The reason I’m seeking this is because I called an establishment to inquire about a personal matter. Once in March 2024 and then again in July 2024, and the establishment is saying that I never called them about my personal matter. This is not adversarial; it’s just personal use because I have a disability of autism and I often forget when I call places and speak to certain people.

I would like the escalation team to review the phone call between me and the agent, as well as the supervisor.
Business Response
Date: 03/18/2025

March 18, 2025

Dear BBB,

Thank you for contacting Verizon’s Office of Executive Relations regarding J ******'s complaint. In her/his complaint, received on 03/18/2025, the customer's concern is about prepay wireless and call history.

Upon further review, we’ve determined the customer’s concern should be addressed by our Verizon Wireless team. Per BBB guidelines, please forward J ******'s complaint to the appropriate Verizon Team.

Email: ****************@***************.com
Address: P. O. Box 10
Newark, NJ 07101-0010

We appreciate you bringing this matter to our attention for resolution and apologize for any inconvenience this has caused.

Customer Answer
Date: 03/29/2025
Better Business Bureau:

I received an email response from the business on March 25, 2025, in reference to complaint ID ********. The explanation regarding my original request resolves my complaint.

Regards,

* ******
Initial Complaint
Date:03/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spoke with a representative last week and the representative placed me on a payment arrangement until March 21, 2025 and told me that my services would not be interrupted. On March 17th, 2024, I received a notification my services was interrupted due to non payment even though I was on a payment arrangement until march 21st, 2025. Now it won’t let me speak to anyone over the phone at all.
Business Response
Date: 03/18/2025
March 18, 2025
Better Business Bureau of New Jersey
1700 Whitehorse - Hamilton Sq. Rd. Ste D5
Trenton, NJ 08690
RE: Complainant: ***** *******
Complaint Number: ********

The Verizon Executive Office contacted the customer regarding a notice received from the Better Business Bureau.
Verizon reviewed the account and worked directly with the customer to address their concerns. The customer has
been provided with our contact information for additional questions, requests, and/or correspondence specific to these
concerns.

Should the customer have any further concerns, they may contact customer service at ###-###-#### or **** from
their Verizon Wireless handset. Thank you!

Sincerely,

Ian
Executive Relations
Customer Answer
Date: 03/28/2025

Complaint: ********

I am rejecting this response because: working with the executive office and when they credited my account my bill went down to 108.24 and then 2 days later it went right back up to over 300.00. It was like they did a credit and then turned around and took it back. Not sure what is going on. I tried calling back but can’t get any assistance at all.

Regards,

***** *******
Business Response
Date: 04/01/2025
April 01, 2025
Better Business Bureau of New Jersey
1700 Whitehorse - Hamilton Sq. Rd. Ste D5
Trenton, NJ 08690
RE: Complainant: ***** *******
Complaint Number: ********

The Verizon Executive Office contacted the customer regarding a notice received from the Better Business Bureau.
Verizon reviewed the account and worked directly with the customer to address their concerns. The customer has
been provided with our contact information for additional questions, requests, and/or correspondence specific to these
concerns.

Should the customer have any further concerns, they may contact customer service at ###-###-#### or **** from
their Verizon Wireless handset. Thank you!

Sincerely,

Ian
Executive Relations
Customer Answer
Date: 04/03/2025

Complaint: ********

I am rejecting this response because:

They are not working with me at all

Regards,

***** *******
Initial Complaint
Date:03/16/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with Verizon Wireless, I do not have a contract with ********* ******* ******* **** they did not provide me with the original contract as requested.
Business Response
Date: 03/25/2025
March 25, 2025
Better Business Bureau of New Jersey
1700 Whitehorse - Hamilton Sq. Rd. Ste D5
Trenton, NJ 08690
RE: Complainant: ***** ******
Complaint Number: ********
The Verizon Executive Office attempted to contact the customer regarding a notice received from the Better Business Bureau. Verizon reviewed the account and attempted to work directly with the customer to resolve their concerns. The
customer has been provided with our contact information for additional questions, requests, and/or correspondence specific to these concerns. Unfortunately, despite several attempts, we were unable to speak with the customer to resolve their concerns.
Should the customer have any further concerns, they may contact customer service at ###-###-#### or **** from their Verizon Wireless handset. Thank you.
Sincerely,
Daniel
Executive Relations
Customer Answer
Date: 03/25/2025

Complaint: ********

I am rejecting this response because:

Regards,

***** ******
Initial Complaint
Date:03/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am disputing this debt with Verizon Wireless. I do not recognize this debt and have no contract with this company. I demand that this account be removed from my credit report. This company has falsely reported an account to my credit report. I have no knowledge of this account and have requested proof of ownership, such as a signed contract, but they have been unable to provide any. This inaccurate information is negatively impacting my credit score and financial well-being.
Business Response
Date: 04/01/2025
P.O. Box 10
****************-0010

April 01, 2025

Better Business Bureau of **********
**************************************** Rd. Ste D5
*****************

RE: Complainant: ****** ****
Complaint Number: 23058907

Dear Ms. **** *:

The Verizon **************** attempted to contact the customer regarding a notice received from the Better Business Bureau. Verizon reviewed the account and attempted to work directly with the customer to resolve their concerns. The customer has been provided with our contact information for additional questions, requests, and/or correspondence specific to these concerns. Unfortunately, despite several attempts, we were unable to speak with the customer to resolve their concerns.

Should the customer have any further concerns, they may contact customer service at ************ or *611 from their Verizon Wireless handset. Thank you.

Sincerely,
********
Executive Relations
Initial Complaint
Date:03/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Account name
VERIZON WIRELESS
Account number
**************
Account type
Cell Phone
Responsibility

Individual
Date opened
03/18/2023
Status
Collection account. $588 past due as of Feb 2025.
Status updated
May 2023

Unauthorized Account. Not to my Knowledge. Please remove from Credit Report.
Business Response
Date: 03/28/2025
Resolved
Initial Complaint
Date:03/12/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They cut off my service while I'm disputing my bills.And I found the report with you. This.
Is my third complaint on the same subject and they cut off my service today. The bill was disputing for $900. I paid without getting any answers to the incorrect billing. I called this morning and a customer service.Representative whitney viverify my account. I had no formal service.I had no internet service so therefore , she won't verify my account. I had no service so I couldn't call anybody. I paid the nine hundred dollars that I was disputing without getting a resolution. Now they cut off my phones again. Verizon's going to charge me more money. I have emails and phone calls without any resolution.I spoke to representative on Monday.She told me she will call me back.It's now Wednesday and they cut off my service.I don't have any answers. As a consumer.
I am upset and I am confused. My.
Bill is no 900. I want.
Answers. My account should not have been disturbed while going through disputing charges with out a resolutions. The customer service department can't even help me access my account. today with no service she told me to go to a store because she couldn't access my account unacceptable. This monday I spoke to a representative from Executive Office, please review this phone call.It was recorded. She muted the phone. Did not come back to the phone..until I said this call is be recorded. She then told me she would review my issues. She never called back. My services was disconnected today. No resolutions. Also I signed a form so Verizon calls this number *** *** ****. They call my employees phones not mine. In the last past emails.I have put my name and number at the bottom again.They continue to call other numbers , as stated in their emails. Unacceptable. They did this unpurpose. Sending emails not calling the right number.
#Verizon Executive Relations (case ********)Verizon Wireless Executive Office (CASE *******)
Business Response
Date: 03/20/2025
Please accept the attached file as a response to this complaint
The Executive Office has thoroughly reviewed the account ending in ****-***** and was able to determine the
following :
Each month, the account carried a balance from the previous month.
Partial payments were made, but a balance was consistently carried over since 2021.
On December 21, 2024, our records show contact with customer service was made to discuss a payment
arrangement, however no payment arrangement was made
This list contains a 6 month record of payment arrangements made .
09/26/2024 $807 on 10/9/2024
10/23/2024 $271 on 10/23/2024
11/25/2024 $$582 on 12/10/2024
12/28/2024 $543 on 01/8/2025
0n1/23/2025 an attempt was made for $1,224 but it was not set up due to an existing promise to pay.
01/24/2025 $290 on 02/6/2025
02/20/2025 $934 on 03/7/2025
A payment of $582 was made on December 12, 2024, leaving a balance of $819.33.
No payment arrangement was scheduled on December 21, 2024, resulting in service suspension on
December 28, 2024, due to a past due balance of $1,380.37.
A payment arrangement of $543 was scheduled for January 8, 2025, leaving a remaining balance of $819.33.
With additional charges associated with reconnect fee’s, the total due on January 17, 2025, was $1,380.37.
Courtesy and inconvenience credits $276 December 21,2024 and $220 January 15,2025 totaling $546.80
were applied to the account leaving a carry over balance due of $290.24 plus the $934.67 due on the next
invoice.
The January 18, 2025 invoice showed a balance of $1,224.91, due February 17, 2025.
A payment of $290.24 was received on February 6, 2025, leaving a balance of $934.67.
With current charges, the February 18, 2025 invoice, due March 20, 2025, reached $1,542.04.
March 12, 2025 services were suspended due to being 30 days past due
March 12, 2025 service was restored after payment in the amount of $921 that satisfied the 30 day past-due
balance.
Partial payments were made, but they were insufficient to cover the full balance, leading to a portion of the balance
rolling over to the subsequent month causing service suspension for non payment.
Based on the above information after a thorough review, the charges are considered valid. No additional credits will be applied.
The Executive Office considers this matter resolved.

Customer Answer
Date: 03/20/2025

Complaint: ********

I am rejecting this response because:

From: ******* ****** <******.**@*****.***>
Sent: Thursday, March 20, 2025 12:08 PM
To: BGCO
Cc: Better Business Bureau <[email protected]>; fc
Subject: Re: Re: Verizon Wireless Executive Office (CASE *******)Verizon (CASE *******)

You didn't review the call

I will not close my case.

These calls need to be reviewed

Regards,

******* ******
Business Response
Date: 03/20/2025
Please accept the attached file as a response to this complaint
The Executive Office has thoroughly reviewed the account ending in ****-***** and was able to determine the
following :
Each month, the account carried a balance from the previous month.
Partial payments were made, but a balance was consistently carried over since 2021.
On December 21, 2024, our records show contact with customer service was made to discuss a payment
arrangement, however no payment arrangement was made
This list contains a 6 month record of payment arrangements made .
09/26/2024 $807 on 10/9/2024
10/23/2024 $271 on 10/23/2024
11/25/2024 $$582 on 12/10/2024
12/28/2024 $543 on 01/8/2025
0n1/23/2025 an attempt was made for $1,224 but it was not set up due to an existing promise to pay.
01/24/2025 $290 on 02/6/2025
02/20/2025 $934 on 03/7/2025
A payment of $582 was made on December 12, 2024, leaving a balance of $819.33.
No payment arrangement was scheduled on December 21, 2024, resulting in service suspension on
December 28, 2024, due to a past due balance of $1,380.37.
A payment arrangement of $543 was scheduled for January 8, 2025, leaving a remaining balance of $819.33.
With additional charges associated with reconnect fee’s, the total due on January 17, 2025, was $1,380.37.
Courtesy and inconvenience credits $276 December 21,2024 and $220 January 15,2025 totaling $546.80
were applied to the account leaving a carry over balance due of $290.24 plus the $934.67 due on the next
invoice.
The January 18, 2025 invoice showed a balance of $1,224.91, due February 17, 2025.
A payment of $290.24 was received on February 6, 2025, leaving a balance of $934.67.
With current charges, the February 18, 2025 invoice, due March 20, 2025, reached $1,542.04.
March 12, 2025 services were suspended due to being 30 days past due
March 12, 2025 service was restored after payment in the amount of $921 that satisfied the 30 day past-due
balance.
Partial payments were made, but they were insufficient to cover the full balance, leading to a portion of the balance
rolling over to the subsequent month causing service suspension for non payment.
Based on the above information after a thorough review, the charges are considered valid. No additional credits will be applied. Our position has not changed This ia a final business decision and will not be revisited

The Executive Office considers this matter resolved the case is closed

Customer Answer
Date: 03/25/2025

Complaint: ********

I am rejecting this response because:

From: ******* ****** <******.**@*****.***>
Sent: Monday, March 24, 2025 12:52 PM
To: BGCO Executive Escalations
Cc: Better Business Bureau <[email protected]>;
Subject: Re: Verizon Wireless Executive Office (CASE *******)

Good afternoon

Please stop emailing me the same repetitive response.

Please review the phone calls and let the other organizations emailed listen to them also.

Along with your customer service representative not putting in the computer system my payment arrangement.

They also gave me the wrong information on my the amount to pay

Review the phone call.

Review the phone call and please stop saying sending the same repetitive response.

I want the phone call reviewed.

Regards,

******* ******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Verizon Wireless is NOT a BBB Accredited Business.