Business Profile

Cell Phone Supplies

Verizon Wireless

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Verizon Wireless's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

38,097 total complaints in the last 3 years.
13,903 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ******** *********, and I have been a Verizon customer since 2016. I have consistently made my payments on time, and I even set up automatic payments each month to ensure there are no delays. I have four lines with Verizon, and I am the primary account holder.

Over the years, I have upgraded my phone to newer models, which I purchased directly from Apple. Apple offers a protection plan called AppleCare, which I always buy due to the benefits it provides. Recently, I bought two new iPhones. However, I was unable to transfer my information to the new device, which led me to visit a Verizon store for assistance with the new phone. While I was there, I took the opportunity to ask why my Verizon bill had increased significantly.

The Verizon representative who helped me informed me that Verizon had been charging for a protection plan on two phones for several years, which I had never authorized. Upon reviewing my Verizon account, I discovered that these charges had been applied for over three years and six months—$20 per phone, totaling $40 a month. As a result, Verizon has charged me over $1,650 without my consent.

I believe it is unprofessional and even illegal to make changes to an account without my authorization or approval. Therefore, I expect a full refund of this amount and a prompt resolution to this issue.
Business Response
Date: 04/09/2025
P.O. Box 10
Newark, NJ 07101-0010
April 09, 2025
Better Business Bureau of New Jersey
1700 Whitehorse - Hamilton Sq. Rd. Ste D5
Trenton, NJ 08690
RE: Complainant: ******** *********
Complaint Number: ********
**** *** **** **
The Verizon Executive Office contacted the customer regarding a notice received from the Better Business Bureau.
Verizon reviewed the account and worked directly with the customer to address their concerns. The customer has
been provided with our contact information for additional questions, requests, and/or correspondence specific to these
concerns.
Should the customer have any further concerns, they may contact customer service at ###-###-#### or **** from
their Verizon Wireless handset. Thank you!
Sincerely,
Joseph
Executive Relations
Customer Answer
Date: 04/10/2025

Complaint: ********
Hello,

I am rejecting this response because: It’s clear to me that Verizon has not taken this situation seriously from the beginning. The initial response came in the form of an offer and an attempt to close the case in a manner I found inappropriate and dishonest—without ever recognizing me as the victim in this matter.

When I became aware of the unethical practices carried out against customers, I genuinely felt deceived and robbed. Verizon seems to believe this is merely a financial issue. However, what I am demanding is simply something that rightfully belongs to me—something that was taken through what I consider a deliberate and unfair act, or at the very least, the result of dishonest business practices.

I hope you understand the seriousness of this issue and the importance of addressing it with the transparency and integrity it deserves.

Regards,

******** *********
Business Response
Date: 04/19/2025
P.O. Box 10
Newark, NJ 07101-0010
April 19, 2025
Better Business Bureau of New Jersey
1700 Whitehorse - Hamilton Sq. Rd. Ste D5
Trenton, NJ 08690
RE: Complainant: ******** *********
Complaint Number: ********
**** *** **** **
The Verizon Executive Office contacted the customer regarding a notice received from the Better Business Bureau.
Verizon reviewed the account and worked directly with the customer to address their concerns. The customer has
been provided with our contact information for additional questions, requests, and/or correspondence specific to these
concerns.
Should the customer have any further concerns, they may contact customer service at ###-###-#### or **** from
their Verizon Wireless handset. Thank you!
Sincerely,
Joseph
Executive Relations
Customer Answer
Date: 04/23/2025

Complaint: ********

I am rejecting this response because: Of course I’m going to reject that email. In fact, it almost feels like neither I, as the customer, nor the BBB as a mediator, have been given any solid grounds or arguments to address this issue. I need a much more concrete and decisive response to this situation.

Regards,

******** *********
Initial Complaint
Date:03/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 29, 2024, sales representative "Ray" at Victra verizon authorized store in Yorba Linda helped me with exchanging my son's phone with the promotional upgrade deal that Verizon was running national promotion on TV and through local stores. It was a bundle for upgrading a phone through exchange at any condition with IPad and watch as a bundle promotion by Verizon. Even on TV it promoted being "on us". Ray said all these bundle will be yours and simply exchange the phone. I asked specifically that I don't want my monthly bill to be affected because of this exchange and he said of course it will not. My bill at that time was $279 per month. After the exchange, my next bill was $447 in January 2025, it went down to $330 in February, and now for March is $355. My bill increased by $75 after the exchange occurred. If Ray would have honestly told me that my bill will increase this much, then I would not have considered the exchange. Even with the nationwide promotional bundle from Verizon. I went to Victra store location twice to dispute and they told me Ray no longer works there. Other sales agents cannot fix or undo what has happened. Victra who's corporate office is in Raleigh, NC is running this type of deceptive way of increasing sales and even to a royal customer that I was with Verizon for over 14 years. Now I am definitely considering switching all my family and friends to leave Verizon. A company like this sets a very bad example representing Verizon. Ultimately, Verizon will be losing me and future sales from me for more than 14 years. Now I am stuck with the increased bill and what a shame!
Business Response
Date: 04/08/2025
We have a follow-up to complete the cancel of the device payment agreement due to non-usage and provided a monthly cost estimated based on the lines on the account and price plan
Customer Answer
Date: 04/08/2025

Complaint: ********

I am rejecting this response because Verizon Executive Office did not correct the mistake as requested in my several emails sent to them. They only gave $78 credit for 3 months of erroneous increased billing due to misrepresentation by Verizon retail store. Simply Verizon has no intention of correcting this matter as even the Executive Office indicated to me that my billing statement will still be increased from $279.37 to $325 per month. Therefore, this complaint is not resolved and will remain as unresolved.

Regards,

******* ***
Initial Complaint
Date:03/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son, ****** *****, fully paid off his phone last August when he switched from Verizon to us cellular. He has the receipt. He received a letter from a collection agency saying he still owes Verizon for the phone. He went to talk to Verizon and they said there is nothing they can do about it. I think they should be forced to contact the collection agency and say they made a mistake. Again, I want to make this clear, even though he showed them the proof, they just said they couldn’t do anything about it.
Business Response
Date: 04/03/2025
P.O. Box 10
Newark, NJ 07101-0010
April 03, 2025
Better Business Bureau of New Jersey
1700 *****horse - Hamilton Sq. Rd. Ste D5
Trenton, NJ 08690
RE: Complainant: ****** *****
Complaint Number: ********

The Verizon Executive Office contacted the customer regarding a notice received from the Better Business Bureau.
Verizon reviewed the account and worked directly with the customer to address their concerns. The customer has
been provided with our contact information for additional questions, requests, and/or correspondence specific to these
concerns.
Should the customer have any further concerns, they may contact customer service at ###-###-#### or **** from
their Verizon Wireless handset. Thank you!
Sincerely,
Tiffany
Executive Relations
Customer Answer
Date: 04/06/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *******
Initial Complaint
Date:03/22/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Verizon,

I am dissatisfied with the unresolved issue regarding a rebate I was entitled to after purchasing a smartphone on December 31, 2024, with order number ******** Location ******* I activated a new line and participated in the “Get iPhone 16 Pro on us” promotion, requiring a new smartphone line on an Unlimited Ultimate, postpaid Unlimited Plus, or Unlimited Welcome plan.

I paid off my previous carrier’s balance of $918.68 to trade in my Galaxy Z Fold 4 and was supposed to receive a Payoff Phone: Up to $800 via prepaid ********** within 8 weeks. This offer required a smartphone purchase and port-in with a new smartphone line on an Unlimited Welcome, postpaid Unlimited Plus, or Unlimited Ultimate plan.

I was also eligible for a 300-dollar gift card per line and a 200-dollar cart checkout rebate through the app. I submitted the necessary information on the Verizon rebate site and waited over a month. The rebate was rejected with the erroneous claim that “this line has been disconnected,” despite the line being active. After two months with customer service, I was told I “waited too long/didn’t qualify for the promo,” and my escalation request was denied.

The promotional details state the offer is valid until 4.20.25, and I submitted my claim within this timeframe. I believe this decision is unjustified and violates the promotion terms.

I request Verizon to rectify this situation promptly and issue the rebate I am entitled to.

Thank you for your immediate attention. I look forward to your prompt response.

Sincerely, **** ******* ***** ********
Business Response
Date: 04/05/2025
P.O. Box 10
Newark, NJ 07101-0010

April 05, 2025

Better Business Bureau of New Jersey
1700 Whitehorse - Hamilton Sq. Rd. Ste D5
Trenton, NJ 08690

RE: Complainant: **** *******
Complaint Number* ********

The Verizon Executive Office contacted the customer regarding a notice received from the Better Business Bureau. Verizon reviewed the account and worked directly with the customer to address their concerns. The customer has been provided with our contact information for additional questions, requests, and/or correspondence specific to these concerns.

Should the customer have any further concerns, they may contact customer service at ###-###-#### or **** from their Verizon Wireless handset. Thank you!

Sincerely,

Marcus
Executive Relations
Customer Answer
Date: 04/07/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

J*** *******
Initial Complaint
Date:03/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I love Verizon and your services. I went through a hardship. I had nowhere to live and I asked Verizon on several occasions to change my draft date so I could get caught up. Instead I just kept getting late fees and now the bill
Is hard to catch up on. I’m
Still paying on a regular android. Now the company is offering a free iphone to new users and paying off their old bill. Can I be considered a new customer and be given this incentive and deal. Thanks kindly. This would help me so much because I would love to stay with Verizon. I’m a veteran also and honestly I’m just trying to get my feet on the ground again,
Business Response
Date: 03/29/2025
March 29, 2025
Better Business Bureau of New Jersey
1700 Whitehorse - Hamilton Sq. Rd. Ste D5
Trenton, NJ 08690
RE: Complainant: ****** *********
Complaint Number: ********
**** *** **** **
The Verizon Executive Office contacted the customer regarding a notice received from the Better Business Bureau.
Verizon reviewed the account and worked directly with the customer to address their concerns. The customer has
been provided with our contact information for additional questions, requests, and/or correspondence specific to these
concerns.
Should the customer have any further concerns, they may contact customer service at ###-###-#### or **** *from
their Verizon Wireless handset. Thank you!
Sincerely,
Robb
Executive Relations
Customer Answer
Date: 03/31/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *********
Initial Complaint
Date:03/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Verizon wireless was offering a promotion in December 2024 - add a new line and receive a free iwatch. The Sales Rep at the Phoenixville Pennsylvania location showed me my bill if I were to add the line and get the promo and it would’ve only gone up by $10 extra a month from what I was already paying which came to $90 a month. In January I received a bill for $164 which was significantly higher than what the rep at the store promised me and showed me on his iPad. When I called customer service, they immediately rectified the situation saw that they did make the mistake in billing and corrected it. Then I get my bill in February and again my bill is just as high. They had removed everything they had originally corrected and put itback on my bill and asked for double the amount that I was promised to pay in store so again call customer service and again they adjusted my bill to make sure it fit the promo.I was promised while I upgraded to the new line now in March all of a sudden my bill again is doubled and when I called to try to have corrected yet again for the third time they’re telling me I need to change my plan in order to be eligible for the promo that theyhad sold me back in December 2024 their practices are completely manipulative dishonest. I signed an agreement based on the product and price I was shown in the store on their iPad. Otherwise, I would have never agreed toadd another line upon asking for them to cancel the extra line that was added for what I was told would be an additional $10 per on my $70 bill. They are now charging me $50 a month for it so when I asked to have it canceled because I don’t want that if that’sthe case not only are they telling me I need to pay a $300 cancellation fee but now they’re also charging me for the free I I was promised for getting the free line in the beginning. Terrible business practices. Absolutely disgusted with this company after being a royal customer for over 10 years now.
Business Response
Date: 03/20/2025

The Verizon Executive Office contacted the customer regarding a notice received from the Better Business Bureau. Verizon reviewed the account and worked directly with the customer to address their concerns. The customer has been provided with our contact information for additional questions, requests, and/or correspondence specific to these concerns.
Customer Answer
Date: 03/27/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****
Initial Complaint
Date:03/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently switched from T-Mobile to Verizon on a black Friday special in November 2024. As part of the promotion, I was to receive gift cards for turning in 5 mobile phones. I brought in the phones to a Verizon Store in Stillwater MN and was told that they all qualified for the gift card promotion. I was given a receipt to that effect.

In January 2025 I received 5 gift cards from Verizon totaling $600 (4 @ $100 & 1 @ $200). I successfully applied one of the gift cards to my account in February 2025. In March 2025 I attempted to apply the gift cards to pay my bill. This was unsuccessful as all of my gift cards were returning as inactive.

On March 14th, 2025, I called Verizon, and the representative told me the rebate center needed to resend me the gift cards and that I would receive them in 24-48. I was told I would receive them by email no later than Tuesday March 18, 2025, with enough time to pay my bill which was due on March 21, 2025. I was told explicitly that I was receiving the full $600 back in gift cards even though I had used one.

On March 19, 2025, I called Verizon back since I had not received the gift cards. I was again told that the gift cards were going to be emailed within 24-48 hrs. However later in the same call the Verizon representative informed me I was not going to get my gift cards were revoked because the phones I turned in were not eligible. Then I after over 1 hour on the call Verizon just hung up on me.

The promotion clearly stated any phone. The Verizon Store guaranteed me all the phones were acceptable, which I have in writing. Verizon actually sent me all the gift cards for all phones, then made them all inactive.
Business Response
Date: 03/23/2025
P.O. Box 10
Newark, NJ 07101-0010

March 23, 2025

Better Business Bureau of New Jersey
1700 Whitehorse - Hamilton Sq. Rd. Ste D5
Trenton, NJ 08690

RE: Complainant: ***** ********
Complaint Number: ********

The Verizon Executive Office contacted the customer regarding a notice received from the Better Business Bureau. Verizon reviewed the account and worked directly with the customer to address their concerns. The customer has been provided with our contact information for additional questions, requests, and/or correspondence specific to these concerns.

Should the customer have any further concerns, they may contact customer service at ###-###-#### or **** from their Verizon Wireless handset. Thank you!

Sincerely,

Tanisha
Executive Relations
Customer Answer
Date: 03/31/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ********
Initial Complaint
Date:03/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contacted Verizon at least five times to cancel my ******* subscription. They say this is being used on the Verizon play+ account but after logging have no option to unsubscribe. I have contacted ******* and they say I can only unsubscribe by going to Verizon to cancel my subscription.
Business Response
Date: 03/19/2025

March 19, 2025

Dear BBB,

Thank you for contacting Verizon’s Office of Executive Relations regarding **** ******* complaint. In **** complaint, received on 03/19/2025, expressed concern about canceling the ******* with Verizon Wireless.

Upon further review, we’ve determined the customer’s concern should be addressed by our Verizon Wireless team. Per BBB guidelines, please forward **** ******* complaint to the appropriate Verizon Team.

Email: ****************@***************.***

We appreciate you bringing this matter to our attention for resolution and apologize for any inconvenience this has caused.

Sincerely,

Alicia W.

Verizon Executive Relations Team
Business Response
Date: 03/28/2025
P.O. Box 10
Newark, NJ 07101-0010

March 28, 2025

Better Business Bureau of New Jersey
1700 Whitehorse - Hamilton Sq. Rd. Ste D5
Trenton, NJ 08690

RE: Complainant: **** *****
Complaint Number: ********

The Verizon Executive Office contacted the customer regarding a notice received from the Better Business Bureau. Verizon reviewed the account and worked directly with the customer to address their concerns. The customer has been provided with our contact information for additional questions, requests, and/or correspondence specific to these concerns.

Should the customer have any further concerns, they may contact customer service at ###-###-#### or **** from their Verizon Wireless handset. Thank you!

Sincerely,

Kayla
Executive Relations
Initial Complaint
Date:03/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a dispute against Verizon the phone company. I paid for my services on a timely manner like I did for years prior. I called them up a month before my next billing cycle and told them that the next month I am ending my service with them. For the remainder of my time with Verizon I did not receive the services I paid for (phone communications in or out and the phone was barley usable. I manage to get ahold of Verizon and explain that my phone services that I paid for were not working and would like a refund, considering the services I paid for were not provided. Verizon didn't help me find a resolution for this.
Business Response
Date: 03/22/2025
P.O. Box 10
Newark, NJ 07101-0010

March 22, 2025

Better Business Bureau of New Jersey
1700 Whitehorse - Hamilton Sq. Rd. Ste D5
Trenton, NJ 08690

RE: Complainant: ******** ******
Complaint Number: ********

The Verizon Executive Office contacted the customer regarding a notice received from the Better Business Bureau. Verizon reviewed the account and worked directly with the customer to address their concerns. The customer has been provided with our contact information for additional questions, requests, and/or correspondence specific to these concerns.

Should the customer have any further concerns, they may contact customer service at ###-###-#### or **** from their Verizon Wireless handset. Thank you!

Sincerely,

Bertha
Executive Relations
Customer Answer
Date: 03/25/2025

Complaint: ********

I am rejecting this response because:

Regards,

******** ******
Initial Complaint
Date:03/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today I spoke with a Verizon rep that continued to give me call metric scripts as opposed to resolving the matter. It took quite the push to get a supervisor and when the supervisor came on the line, he also read from a series of scripted material.

He couldn’t answer why on the Verizon website it states that I could get my call history between 18-months to 7-years - Re: …… Show me anywhere online that states I’m not able to obtain past records for my call history. The reason I’m seeking this is because I called an establishment to inquire about a personal matter. Once in March 2024 and then again in July 2024, and the establishment is saying that I never called them about my personal matter. This is not adversarial; it’s just personal use because I have a disability of autism and I often forget when I call places and speak to certain people.

I would like the escalation team to review the phone call between me and the agent, as well as the supervisor.
Business Response
Date: 03/18/2025

March 18, 2025

Dear BBB,

Thank you for contacting Verizon’s Office of Executive Relations regarding J ******'s complaint. In her/his complaint, received on 03/18/2025, the customer's concern is about prepay wireless and call history.

Upon further review, we’ve determined the customer’s concern should be addressed by our Verizon Wireless team. Per BBB guidelines, please forward J ******'s complaint to the appropriate Verizon Team.

Email: ****************@***************.com
Address: P. O. Box 10
Newark, NJ 07101-0010

We appreciate you bringing this matter to our attention for resolution and apologize for any inconvenience this has caused.

Customer Answer
Date: 03/29/2025
Better Business Bureau:

I received an email response from the business on March 25, 2025, in reference to complaint ID ********. The explanation regarding my original request resolves my complaint.

Regards,

* ******

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Verizon Wireless is NOT a BBB Accredited Business.