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Business Profile

Moving and Storage Companies

Movement Pro Van Lines
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Movers hid a television and a computer monitor in their moving blankets and stole them.

    Business Response

    Date: 08/15/2024

    Thank you for forwarding this consumer complaint to our attention. We offer the following response:
    **************** contracted for moving services which were provided in full. As part of the service, Movement Pro (MP) created an inventory log of all items consigned for transport which was signed by ****************. There was no TV or Monitor listed on the inventory log or consigned to MP. There is no evidence these items were ever consigned that MP accepted custody of these items.
    MP strongly denies Ms. ******* accusations of theft as being without merit or substance. We encourage **************** to file a police report. MP will cooperate fully with any official investigation into this matter and take necessary and appropriate action if an MP employee is found culpable.
    MP has a claim process in place to assist customers with transit related claims and **************** was provided with information on filing a transit claim. Federal law allows an interstate moving customer 9 months from the date of delivery to file a moving claim.
    The items claimed as missing were not listed on the inventory logs and there is no evidence they were consigned to MP. MP will cooperate with an official investigation into the loss and **************** may file a claim for transit damage/loss with our third-party claim administrator.  

  • Initial Complaint

    Date:02/17/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the tail end of Jan 2024; With a downpayment of ******* USD.After talking to a representative for a "truck with a little room left", a promise of 60% off the price was promoted to me, no mention as to what that entailed was mentioned until after the movers had my stuff packed up; "60% off tariffs.". Let alone jotted down onto any of my paperwork. After a last minute price increase of over $600, my livelyhoods already loaded, with no other choice I had to accept. Paying them 600 USD. While discussing with the movers a promise of being able to pay the remainder due on delivery was made. Seeing a** the price increase ruined my financial plans, on that stipulation I agreed. Lo and behold the company kept calling to try to get more money, regardless of agreeing with the movers that the remainder will be paid on delivery. Two weeks after the initial pickup, I received a call asking for nearly 600+ USD, for a last minute delivery truck. To reach "80% payment needed for delivery," again despite the movers agreeing to accept the remainder on delivery. With promises of delivery after payment. Wanting to just get my business with this company over with, I sent the money. Hoping to just receive my livelihoods in a timely manner.Wrong.On Feb 16th 2024, I received another call, asking for even more payment to reach "80% of total price." Another $600. Regardless of being called the week prior for the exact same reason. At this point the company has used;1. "Last minute" attacks to get me to agree, twice. 2.Deceit, lies and false promises from their workers.3.Promises of misleading discounts. 4.Fraudulent claims, to the extreme of believing they are a scam. Either their customer service is abhorrent or they are a scam. There's no clear picture as to which the company is. The company hasn't tried to resolve the problem, other than asking for more money, for belongings I'm believing are long lost at this point. Only contact I'm receiving is for more money.

    Business Response

    Date: 04/03/2024

    Thank you for forwarding this consumer complaint to our attention. We offer the following response:
    **************** accepted a moving estimate which established the cost of the move for the inventory and services listed. The estimate described the terms and conditions of service including the payment terms, the minimum amount due before a shipment is dispatched, and an estimated 21 business day delivery period. The estimate further advised that additional inventory items and/or services ordered could result in additional charges.
    On the date of service **************** had additional items,including 29 large boxes, and ordered packing services. **************** accepted a new onsite binding estimate prior to loading which identified the additional services ordered. The new onsite estimate was consistent with the services ordered by ****************, the rates described in the estimate, federal law, and our operating tariff.
    **************** had an estimated 21 business day delivery period beginning from the first date indicated as available for delivery. ****************** first available date was 2/3 and the shipment was delivered on 2/24.  **************** received delivery within 14 business days of the first available date and well within the published 21 business day delivery period. Movement Pro delivered the shipment within reasonable dispatch as required by federal law. 

Movement Pro Van Lines is BBB Accredited.

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