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Business Profile

Hotels

Belmar Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked this nasty motel online through *******. When checking in, a credit card was required for a TEMPORARY HOLD. My credit card was fully charged for $175. The manager **** said she wrongly charged the credit card and a refund would be issued. That was two weeks ago and no refund has been issued. When I called **** back, she stated slander and hung up on me. I left a message stating that a refund is required by end of the week and that *********** has opened a fraud investigation. Still no refund.

    Business Response

    Date: 10/19/2024

    We have issued the refund already. 

  • Initial Complaint

    Date:07/10/2024

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 6th we had booked a room at Belmar Inn through govx.com. member deals. An accessible room was requested at the time of the booking. We got to the hotel and there were steps to get in the hotel which was fine. My disabled husband could manage the steps to get to the lobby. We were then given our room key for a second floor room with 14 to 15 stairs to get to the room. This was totally unmanageable for my husband. We requested a refund through member deals.com and they said the hotel declined the request. The room was unsafe for my husband. There was also no parking available (handicapped or otherwise).

    Business Response

    Date: 07/18/2024

    HI

    It states clearly everywhere only that our establishment is not handicap accessible. The customers did call and confirmed as well and we did mention that the room is on 2nd floor and that we are not handicap accessible. 

    The customers knowing the above fact made a non refundable reservation via online travel website. As per the policy the reservation is not refundable unfortunately. 

    I would advice to contact the travel website where the customer booked the room and see if they can do something in regards to the credit. 

    Thank you

    Belmar Inn. 

    Customer Answer

    Date: 07/26/2024


    Complaint: 21970695

    I am rejecting this response because:

    When the room was booked it was not stated that there were no handicapped accessible rooms. The website from where the room was booked, a handicapped room was requested. I did not know there were no handicapped accessible rooms until the day before and the person at the stated there were just a few steps. This was not the truth as there were 2 flights of stairs. There were rooms on the first floor which would have been accessible but these were not offered to us. 

    Regards,

    ***********************

Belmar Inn is NOT a BBB Accredited Business.

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