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Business Profile

Elevator Service

South Jersey Elevator

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Elevator Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Property: ***************************************************************. Complaint: Price gauging, Price gauging, misrepresenting material facts, intentionally trying to deceive and defraud.South Jersey Elevator priced gouged me charging me over $1500 for the part and $1600 for 8 hours of man hour reprograming. I had the repair completed in an hour for $388 by Residental Elevator.On January 9, 2023 *************************** called me to tell me the problem had been detected and it needed a new drive as the one that I had was obsolete. The cost of the repair was going to be $3169.15 and take at least 8 man hours to reprogram the drive. ****** told me that if the drive had not been located, new drive that I would have to have the elevator modernized at the tune of $25,000. (intentional deception and defraud) They had located the new drive and I should be grateful. South Jersey Elevator charged my card $1743.59. No repair yet. I have now paid $2143.43 (68% of job) with no repair.February 6, 2023 Residental Elevator came identified this issue. Had a drive on their truck and replaced the part, completed a service call within an hour. The cost of the part was $388.50. After 4 phone calls to speak with manager, I spoke to the owner, ***************************** and told him I did not authorize my card for the charges. I also expressed to him my concerns of Price gauging, misrepresenting material facts, intentionally trying to deceive and defraud. He agreed that ****** should have never told me the elevator could need a modernization (misrepresenting material facts, intentionally trying to deceive and defraud) and was going to look into it in the morning that he would make it right.The next day, *********************************** called me and told me because I had entered into another annual service agreement with Residential Elevators, I was in breach of the service agreement and they were terminating me and not refunding and of the $2143.43 I had paid.

South Jersey Elevator is NOT a BBB Accredited Business.

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