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Business Profile

Elevator Service

South Jersey Elevator

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Elevator Service.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Mark W

    Date: 07/26/2024

    Not sure if its incompetence or fraud...they mis-diagnosed an intermittent problem then when the problem was not fixed, they tried to put the fault on me that whenever they sent someone out it always worked. I sent them multiple videos showing them the elevator running slow but either made adjustments that would have burnt out the pump or made idiotic reasons (we were not closing the elevator door all the way!!!). After a very heated discussion with the manager *************, a top team was sent out and were 95% certain the problem was with a relay in the circuit board. They gave me a quote (additional $2259) to replace the 'big' board and refused to issue any credit for the $4500 they charged to replace perfectly good parts. I ended up talking to the tech support person at the elevator manufacturer and he said the problem would be with the small circuit board. He said he would call the parts person ****** at SJE. I called the next afternoon to see how ****** would deal with wanting to replace another perfectly good part and was told they no longer want to do business with me. The warranty on the parts they replaced are voided. Also, read the quote...they have a clause that says you cannot dispute the charges with the credit card company nor bring any law suits...needs to be handled thru arbitration with a company they specify...which costs you $1,500/day to present your case, have them review it then advise you of their decision....obviously they have had tons of complaints to have that clause in the contract!!

  • Timothy L

    Date: 06/10/2023

    Driver damaged car, and did not notify owner. Moved vehicle and walked away. Have not made any return calls to try and settle this maturely.

South Jersey Elevator is NOT a BBB Accredited Business.

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