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Business Profile

Nails

Revel Nail, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nails.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an order from Revel on January 16th with 2 colors I did not order along with my subscription order. I checked my emails and did not see an order confirmation so I checked my account and it said the orders were purchased and paid for on January 9th. I immediately texted Revel to find out what was going on and have STILL not received an explanation over 2 weeks later. They just keep saying it's being looked into. I have tried calling numerous times but you are just left on hold for 20 minutes until the system says they're too busy to answer your call and it hangs up on you with no option to leave a message. I want to know more about this order that I did not place, as they are colors I would not have purchased, nor did I receive an order confirmation. I hate having to resort to the BBB, but it seems to be the only way to get someone to answer you at this point. Having been a customer for YEARS now, it's incredibly disappointing that their customer service has gotten so bad. I just want a refund for the colors I didn't even order!

    Business Response

    Date: 02/09/2023

    There is a lack of information here but I believe what the customer is referring to is that we sent out 2 free colors (***** and ******) to customers of our subscription service. It was clearly in the promotional material that we were going to do this. 

     

    These products to show a cost in the system but we didn't charge the customers. The cost of the items are listed for reporting purposes. The customer was never charged for these items. There is no refund needed.

  • Initial Complaint

    Date:01/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed two orders, one on Dec 7 and the other on Dec 8. It's been showing it shipped for the last month. I went on the shipping carrier website and they say the tracking number I have isn't theirs even though I click the tracking link I recieved from the retailer. I've been trying to get in contact with customer for weeks, not getting any responses, I spent a whole day calling customer service, never getting through. I was able to finally reach someone via phone, was told she would look in to it and email me the next day. To no surprise I never recieved an update. I gave it two days and called customer service again today. I was told everything I ordered was now out of stock so now I don't get the products I purchased and looked so forward to having. If they're going to have such huge sales events, they need to prepare better. They were combining orders placed on multiple days, so the ones they combined are now missing, no tracking info, hardly any help from customer service. I'm very upset to not be recieving products I looked forward to getting and will not be able to get since they're limited releases. I placed an order right away to secure them and I'm still getting screwed.

    Business Response

    Date: 01/17/2023

    Sorry for the delay on this. We have a shipping partner that lost a lot of packages. We have refunded both of these orders.

Revel Nail, LLC is NOT a BBB Accredited Business.

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