Complaints

This profile includes complaints for Vision Solar LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vision Solar LLC has 9 locations, listed below.

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  Vision Solar LLC

  501 East Black Horse Pike Blackwood, NJ 08012

• 

  Vision Solar LLC

  3810 Northdale Blvd Ste 270 Tampa, FL 33624

• 

  Vision Solar LLC

  40 Brunswick Ave Edison, NJ 08817

• 

  Vision Solar, LLC

  198 Ayer Road Suite 210 Harvard, MA 01451

• 

  Vision Solar

  2335 Brockton Drive Ste 450 Austin, TX 78758

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got in to contract with vision solar back to December 2021 contract stated that they do all of the installation and permit required. On January 31 they installed the panels without permits. To this day 08-03-22 the panels arent operational and and I continue to make payments to the loan and my electric. Every week I call them the tell me a different lie and nothing gets resolve. On 08-03-22 I spoke to ****** my allege project manager who stated that the panels that they installed are not the ones required by my town. At this Point since they have fail to follow their own contract I express to her that I would like to cancel my contract and she hung up on me.

  Business Response

  Date: 08/08/2022

  Hello *************************, thank you for taking to time to speak with me today about your solar project. As discussed we are working to reach a resolution with the township in terms of selecting the correct panel type to meet the specific requirements issued by your township. Once the panel type is selected and is approved, we can then follow with getting the permitting documentation resolved. As for your reimbursements, I will be getting the months of April-July sent out to you as soon as possible. As always if you have any additional questions or concerns please reach out to us and we'll be more than happy to help.

  Customer Answer

  Date: 08/12/2022

  
  Complaint: 17666316
  
  I am rejecting this response because:
  This company has fail to follow their own contract and I am formally requesting this contract to be cancel and they can come and retrieve their equipment and put ******* back the way it was prior to installation without permits and wrong panels. 
  
  
  Regards,
  
  *************************

  Business Response

  Date: 08/21/2022

  Hello *************************, thank you for taking the time to speak with me about your solar project. As discussed, being that it is past the period of rescission, we would be unable to cancel out the contract. We will continue to work diligently and remain in communication with your township to come to a resolution in regards to obtaining the proper panel type to meet their qualifications. As for your reimbursements, they have been escalated and are in the process of being sent out to you as soon as possible. I will continue to provide updates periodically as they are received. If you have any additional questions or concerns please feel free to reach out to us and we will be happy to help.

• Initial Complaint

  Date:08/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  solar was installed over 4 months ago and they have not set up an inspection yet and i am paying my *************** and the loan for the solar that is 342 dollars for kua and 168 for the loan because they have not activated the solar system .

  Business Response

  Date: 08/08/2022

  Hello *********************************, thank you for taking the time to speak with me today about your solar project. As discussed we will be reaching out to the proper departments to ensure that we take of the requirements needed to proceed to inspections. In regards to your reimbursements, we will make sure to expedite the payments to you so you can get them in a timely manner. If you have any additional questions or concerns, please feel free to reach out to us and we'll be more than happy to assist.

  Customer Answer

  Date: 08/17/2022

  
  Complaint: 17650635
  
  I am rejecting this response because: it has *** *********************************************** inspection notice just a phone call . when i see some action on their part i will agree with the phone call they did 
  
  
  
  Regards,
  
  *********************************

  Business Response

  Date: 08/29/2022

  Hello *********************************, thank you for taking the time to speak with me regarding your solar project. As discussed, we have submitted an as-built revision back on 8/8 to your township and it is currently pending approval. Once it's approved and sent back in-house here to us, we will be able to proceed forward with the inspections phase. As for your reimbursements, they have been escalated and are in the process of getting sent out to you as soon as possible. I will make sure to reach out with update as new information is received. If you have any additional questions or concerns feel free to reach out to us and we will be more than happy to assist you.

  Customer Answer

  Date: 09/04/2022

  
  Complaint: 17650635
  
  I am rejecting this response because:
  i still do not have solar or any refunds for my payments .
  
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2021 we signed an agreement with vision solar to install solar panels. They were installed and then we had a problem with our roof. (Not associated with the panels). We had to have a new roof. Panels were taken down and reinstalled on May 27, 2022. Wait began to get city inspection and meter set by power company. Numerous phone calls have been made with no results in getting the job completed. Spoke with city twice and proper paperwork has not been filed to get inspection set up. Found out today, July 29, that a new permit is required. Promises of return calls and follow up calls from vision solar have never been received. I just want what was promised me. Solar power.

  Business Response

  Date: 08/01/2022

  Hello *****************, thank you for taking the time to speak with me regarding your project.   As discussed, a new permit is required due to the original one had expired.  We do apologize for this issue and are looking to resolve it as soon as possible.   I am going to speak with the operation's manager, so we can expedite resubmitting this.   Once this is approved, we can proceed to move forward with your project. I apologize for the lack of communication, which is why I will be taking care of your account directly. I will reach out with updates as I receive them, but if you have any questions or concerns in the meantime, please do not hesitate to reach out to me.

  Customer Answer

  Date: 08/01/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  That is as long as they actually do what they are proposing.  I have had numerous representatives from this company advise me that they were going to check in to the problem and get back to me and no one ever did.  Let us hope this employee will keep her word and work to resolve this issue.
  
  Regards,
  
  *****************

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Vision Solar in November 2021 and it is still not connected. The panels have been on my house since January 2022. The communication is horrible. Calls and emails are not returned. When contacting the concierge team I am always told I am waiting on an inspection or some other excuse. Over a month ago I did have an inspection scheduled. Was informed that an adult would need to be home from 9:00am-5:00pm After taking the whole day off from work and being home all day with no knock on the door or door **** ring, I called Vision Solar at 4:40pm and was told (after an extensive hold) that the inspector had already been at my house and the inspection failed. No further explanation was given. I was furious because I usually have **** dogs at my home (I volunteer as a ****** with a rescue organization) and it is highly unlikely that anyone could get anywhere close to my house without being heard, noticed or barked at, not to mention that the alleged inspector never notified me that he/she had arrived nor explained any aspects of said inspection Started paying the loan for the panels $159.17 a month starting March 2022. This is infuriating and my electric bills are over $200 a month. Solar continues to not be connected or working and I would like the panels to be removed ASAP.

  Business Response

  Date: 08/03/2022

  Hello ***********************************, we attempted to get in contact with you over the phone/via email regarding your solar project but unfortunately we were unable to reach you.  Currently we are in the process of coordinating a date for a crew to come out and complete a few fixes regarding that is needed for inspections.  Once this is completed we will then be able to get you re-inspected and get in touch with the utility company regarding permission to operate.   Regarding your payments, we do reimburse for solar payments that start on the project if it is not completed.  Please reach out to us so we can resolve this issue for you.  If you have any questions or concerns please feel free to reach out to us and we would be more than happy to help.

  Customer Answer

  Date: 08/03/2022

  
  Complaint: 17636853
  
  I am rejecting this response because:

  I received no phone calls or messages  from Vision Solar
  
  I received an email this morning from Vision Solar and responded immediately.  I have not heard back from them.

  
  
  Regards,
  
  ***********************************

  Business Response

  Date: 08/14/2023

  The customer has been informed that they've been granted the permission to operate their system. They have also received a check in the mail as reimbursement for their previously paid solar payments. Vision Solar has completed their obligations to the customer. 

• Initial Complaint

  Date:07/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sign a contract to have solar panels installed with permits and they installed on January without permits and to this date 07-28-22 I still have not receive any benefits from solar panels and making payments to FPL and the loan for the contract. No refund has been given back and not permits have been pulled.

  Business Response

  Date: 08/01/2022

  Hello *************************, thank you for taking the time to speak with me today. As discussed, your wife is on the property report. Therefore, we have to fill out the application with her name on it, so we can then proceed to get the permit approval. Our operations team is going to have the application sent over to her email to be signed with the notary via webcam. Once this is signed, we will submit the application and await for the approval. Following approval, we can then schedule inspections. Regarding your reimbursements, I will have these expedited for you so you receive them as soon as possible.   I will be in touch with updates as I receive them, but if you need anything in the meantime, please reach out to me and I will gladly assist you.