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Business Profile

Market Research

Iqvia Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been getting the drug Nucala for over 10 years. I am enrolled in the Gateway to Nucala copay assistance program. I was advised by my pharmacy to pay for the shot first then submit a claim to the copay program and get reimbursed. I have been purchasing my shot and then submitting the receipts for reimbursement. In the past 10 years had not problem with getting my reimbursment before I would have to purchase another shot. Recently, Gateway to Nucala Copay program has changed companies that do their reimbursement to IQVIA/***********. I submitted my first shot January 3rd, in the amount of $ ********, it was approved. I was told that the check was cut on 2/1/2024 and sent out in the mail. I submitted my second shot from February 6th on the 8th in the amount of $ ******* and it was approved, I was told that the check was cut on 2/16/2024 and was sent out in the mail. To date I have not received any checks, I have call and emailed numerous times spoke to numerous customer services reps who tell numerous explanations. First it was sent out then it was delayed then the check was sent out it can take 2 to 4 weeks. I am in PA you are in **, it should not take 4 weeks to receive mail. I have asked numerous times to have a supervisor call me to tell me what is going on with my reimbursement, no call. I have been told numerous times that the claim has been escalated to propriety , nothing happens. The customer services reps have been very helpful, but your billing department will not let me know where my reimbursement is. I have to buy another shot this Friday, to date, my mother is going to have to pay for this shot since I do not have the money to do so. I want to get my refund for my claims that have been submitted so far. This company is not doing the service that GSK has hired them to do. I just called today again, and I was told that I have to wait 90 days for my check to be reissue, since it seems to be lost. I have to put another $3000 out next week to purchase another shot. Please help.

  • Initial Complaint

    Date:01/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company sent Expired Check. Our bank will not allow deposit
    *****, Inc.
    Check #*******
    Date: 06/16/2023
    Date Received: 12/23/23
    Amount: $201.16

    Company email address: *********@*****.com

  • Initial Complaint

    Date:10/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to submit a refund claim since September and I still have not heard anything now theyre saying they cant find my information. I just want reimbursed the money that I owed and I would never use this business.

Iqvia Inc. is NOT a BBB Accredited Business.

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