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Iqvia Inc.

This business is NOT BBB Accredited.

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Customer Review Ratings

1

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Review Details

  • Steven/Katherine L

    Date: 10/06/2023

    Company for medical **pay reimbursement of the ** pay on the med starting with S and ending in i. 1. 3 reimbursements requested. Each was extremely difficult. 2. Dept to **** cant see my documents I had to upload, fax, and email twice for the 5/5/23, date of service.because of this.3. Could not obtain a supervisor to talk to or the mailing address to write a supervisor.. I did get two email addresses. Email doesnt give me any re**rd that they have the email that I know of.4. I was told the last payment to me for 5/5/23 infusion was processing immediately on 9/18/23, and would go out ****** It was not and I called and was told the checks go out 15 and 1st of month. I was not told this until the week ending in 10/1. I called today and after almost an hour was told that it went out regular mail. I dont have it. I have requested the check number. I hope to have that today. I dont want help getting the check as of now. Ill give them the extra time for the mail to arrive to me.5. Time on the phone. Every time I called I was on the phone between 30 to 50 minutes after reaching a representative. The representative has to **ntact other departments and it takes an unacceptable amount of time.6. Each representative I spoke with was very polite and respectful. These issues are not their fault. Its policy and procedure problem. 7. I would never re**mmend this **mpany to anyone. I will never willingly deal with them again and will advise oh so many others of my experience.

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