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Business Profile

Market Survey

Lightspeed, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Survey.

Complaints

This profile includes complaints for Lightspeed, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lightspeed, LLC has 8 locations, listed below.

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    Customer Complaints Summary

    • 374 total complaints in the last 3 years.
    • 71 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member of this site since it was Globaltestmarket which has been about 10 years. My Mom had a stroke last year so I have been busy taking care of her. I had accumulated over ***** life points over the years and given that we could really use the money right now I decided to redeem it. I went to sign in and it said my account was temporarily unavailable and to contact the help desk. I contacted them and received and email back that said."The information provided during the registration process did not pass some security checks we perform"What does that even mean? I've been a member for years and suddenly it's terminated and I lose all the points I've worked hard for. Word to the wise stay far far away from this site. After reading these reviews it's obvious I'm not the only one who's been scammed. Just wish I had been smart enough to cash out. But I guess I trusted too much. Shame.What I want is to be let into my account to redeem my points or the be refunded to equivalent cash value of the points to what was available for me to redeem.

      Business Response

      Date: 08/19/2022

      Hello ***************

       

      Please let me start by addressing that we are not a scam.  We are a legitimate survey panel that continues to ensure our members are treated fairly according to our Terms & Conditions.

       

      I have taken a close look into your account and confirmed your account was inactivated, according to our Terms & Conditions due to non-participation.  Our records show that the last time you participated with our panel was October 7, 2020.  

       

      I am including a copy of our LifePoints Membership Terms & Conditions Section 3 Points; Active Status below:  (you can find this by visiting our website at www.lifepointspanel.com)

      3. Points; Active Status
      Once you have joined the Panel, LifePoints will offer incentives in the form of points (Points) or other LifePoints types of incentives will be awarded when you undertake various Activities on the Site, in line with the LifePoints Rewards Program Terms. Points are credited to your Account only through your participation in Activities authorized by Lightspeed and are available for you to redeem as long as your Account is Active.
      When you register to the Panel, your Account will have the status Active, you can participate in all Activities you are invited to by Lightspeed and you can enjoy all Panel benefits such as access our Services, your incentives, and contacting Lightspeed Personnel. To keep your account Active means that you have joined the Panel and participated in a Survey or other activity on the Site within ***************************************** within any 90 day period.
      Lightspeed will not provide you with any notice of the cancellation and forfeiture of any of your Points. Lightspeed reserves the right to amend these cancellation and forfeiture rules in its sole discretion.

       

      As you can see, your account was inactivated in align with the Terms & Conditions you agreed to by participating in our panel.

       

      However, as a courtesy, I have made a one-time exception and have reactivated your account.  Please understand, in order to keep your account "active" you will need to continue participating.  Otherwise, your account will become inactivated again.

       

      You should now be able to login without any issues.  

    • Initial Complaint

      Date:07/26/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to file a complaint against life points panel,,,,they canceled my membership without any reason

      Business Response

      Date: 08/02/2022

      Hello ********************.

       

      I have received your concerns regarding your account and have escalated them further.  

      As soon as I hear back from our Quality Team, I will be able to update this complaint regarding your account status.  

      I apologize for the delay and appreciate your patience.

    • Initial Complaint

      Date:07/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member for a long time..but they canceled my member without any reason,,,please I need help to reactivate my account

      Business Response

      Date: 08/02/2022

      Hello **************.



      I have received your concerns regarding your account and have escalated them further. 

      As soon as I hear back from our Quality Team, I will be able to update this complaint regarding your account status. 

      I apologize for the delay and appreciate your patience.

    • Initial Complaint

      Date:07/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 25 2022 I attempted to do a PAID SURVEY on my LIFEPOINTS PAID SURVEY account page. I could not. After emailing customer service I was informed MY ACCOUNT WS CANCELED, CLOSED and my YEN DOLLARS IN LOFE POITS SURVEY points forfeited, I WAS NOT INFORMED WHY. I was just sent an email copy of ALL THE RULES when I complained and asked why this was done to **** feel MY ACCOUNT was wrongfully closed and my DOLLAR POINTS wrongfully FORFEITED. I WANT MY POINTS( TEN DOLLARS IN MONEY) I WANT MY ACCOUNT REOPENED.

      Business Response

      Date: 08/02/2022

      Hello **************.



      I have received your concerns regarding your account and have escalated them further. 

      As soon as I hear back from our Quality Team, I will be able to update this complaint regarding your account status. 

      I apologize for the delay and appreciate your patience.

    • Initial Complaint

      Date:07/22/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been unable to log into my account for the last few days and keep seeing this error: "ERROR MESSAGE Sorry, your membership is temporarily unavailable. Please contact our help desk** for support." I contacted Support And received a reply that my account is no longer active with no explanation. This company owes me money and I was in the middle of working on a project. I am asking that I receive a full pay out of my balance and that my account be reinstated immediately.There is no way any policies were violated because I have only updated my email address successfully, and never do any surveys - other than special projects they ask of me because of so many problems encountered in the past.

      Business Response

      Date: 08/02/2022

      Hello Ms. ******************************* have received your concerns regarding your account and have escalated them further.  As soon as I hear back from our Quality Team, I will be able to update this complaint regarding your account status.  

       

      I apologize for the delay and appreciate your patience.

      Customer Answer

      Date: 08/05/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I will wait for your response. I am still requesting assistance.

      Regards,

      L Pleashant

      Customer Answer

      Date: 08/05/2022


      Complaint: 17611745

      I am rejecting this response because:
      I just contacted your office and was told to email you. I inadvertently accepted the last response I received from your office stating that the account complaint would be closed. The issue has not been resolved and I do not wish to close this matter. I misunderstood your final email.  please reopen this case file.

       Thank you




      Regards,

      L Pleashant

      Business Response

      Date: 08/08/2022

      Hello *******.

       

      After taking a thorough look into your account, it was determined that your account was inactivated by our security checks to ensure the redemptions being made from your account were done by you and were legitimate.  Therefore, our Quality Team has authorized the reactivation of your account.

       

      You should now be able to login without any issues.

       

      We apologize for any inconvenience and frustration this may have caused.

       

       

      Customer Answer

      Date: 08/10/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      L Pleashant

    • Initial Complaint

      Date:07/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined lifepoints a few months ago to earn some extra cash but after a few hours decided it wasn't for me. so what happens after I close my account. every week 2 times a week i can spam text. Asking me to sign up to win a tablet and wanting my credit card info etc.. and today i got a text telling me I am being reimbursed for a payment i did with my phone. I never use my phone to buy stuff.Plus I have not signed up for any other sites. They sold my information so I'd get these texts. the number that I get is extra long like the last one said 220 **** ****** and with odd sites on the text like owimig.club/WQ4HEaF all these texts have my full name too. I reply with stop or please stop texting me with no response. I do report the text to my phone company and block the number but then I get a new text a few days later with a new number but still too long to be a usa number and a new site

      Business Response

      Date: 08/02/2022

      Hello.

       

      We are sorry to hear that you are receiving SPAM and annoying messages.  However, we take confidentiality very serious and can assure you, we did not share or sell your information with anyone. These messages are not associated with LifePoints or your unsubscribed account.

       

      We wish you all the best in resolving the issues you are experiencing.

      Customer Answer

      Date: 08/02/2022


      Complaint: 17589306

      I am rejecting this response because: They were the only ones I joined and when I quit I started to get these annoying texts soon after.



      Regards,

      *****************************

      Business Response

      Date: 08/04/2022

      Hello.

       

      Please understand, you do not need to actually 'join' or 'subscribe' to a website in order for them to collect your data and start sending you spam.  Data is collected on many websites once you visit and/or click on a link.  We do not send text messages to our members and once an account is unsubscribed, we do not initiate any communication with the member.

       

      Again, we apologize that this is happening to you but we can assure you, we are not the cause of the spam you are receiving.  Please contact the websites that you have recently visited and discuss this directly with them.  They will be the ones that can help you get this resolved for you.

    Lightspeed, LLC is NOT a BBB Accredited Business.

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