We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Market Survey

Lightspeed, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Survey.

Reviews

This profile includes reviews for Lightspeed, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lightspeed, LLC has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.81

    Average of 43 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Elizabeth B

      Date: 01/29/2025

      Elizabeth B

      Date: 01/29/2025

      I joined Lifepoints panel and completed a month long survey in December for 1500 Lifepoints and was required to log all of my purchases for the month as well as the payment methods used. During this time, I also successfully completed 36 regular surveys which is extremely time consuming due to how many survey opportunities reject you mid survey and how many surveys freeze. My earnings for this period total 4521 points. For 2 weeks, starting in mid January, no new surveys were loaded. I decided to cash out my points since no new surveys had been available and my points redemption request was denied and I was instructed to contact support. Support responded with the generic message listed on many of these reviews that my membership "has not met our quality standards...Therefore, your account has been suspended and all Lifepoints, incentives, and rewards have been forfeited". I did nothing to violate the terms of use and I spent a lot of time completing these surveys. Also, I was never informed of any problems. If there was an issue with my membership, I expect the company to notify me. I had to contact them to find out this information. If there were any "quality issues", this should have been communicated before I wasted hours completing 36 surveys for them. This is completely unacceptable and the timing for these problems only started at the time the 1500 points from the December survey were awarded. This company just does not want to make good on the payouts and it seems very coincidental my account was frozen once I had earned the promised points for successful survey completion. I request that the company review my profile as I have done nothing to violate the terms and conditions. I do not want to participate on this platform after this inconvenience, but I do want to redeem the points that I have earned. All of these reviews show that many people have been cancelled in a similar manner with no warning, no recourse, and only a generic response from the company.

      Lightspeed, LLC

      Date: 03/24/2025

      Hello *********.

      My apologies for just now seeing this review.  I am honestly not sure how I missed it but am happy to see that my team has been able to research your concerns and able to work with our Quality Team to make your account active again.

      Thank you for being a part of our LifePoints Community.

    • R. D.

      Date: 11/15/2024

      R. D.

      Date: 11/15/2024

      I have been a member of Lifepoint panel for well over 10 years. They have always been a favorite survey site of mine. Recently I requested my points to be redeemed for ****** gift cards valued at $15. A week later I get an email saying there was a problem, if I couldn't resolve, to open a ticket with help center. It would only let me request ******, which I did not want. When I emailed them again, they said "After reviewing your account, we determined that your membership and/or participation has not met our quality standards or membership requirements". I was insulted and frustrated. I responded to their email and asked for my $15 and to be reinstated. They ********** this point, I just want the money that I earned. I explained to them that I had earned the money BEFORE they suspended my account. They refused.I feel that I should be paid the amount that I earned before they terminated my account. I have 1955 points in my account.I can provide our emails if needed.Thank you, ****

      Lightspeed, LLC

      Date: 11/22/2024

      Hello ****.


      My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have determined that your account can be reactivated and I have already done so. Please feel free to login to your account at your convenience.


      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

      R. D.

      Date: 11/29/2024

      I have been contacted by Lightspeed, LLC. They have heard my complaint and responded with a favorable outcome. I am satisfied with their response and actions.

    • Shelby S

      Date: 06/19/2024

      Shelby S

      Date: 06/19/2024

      My experience with the Lifepoint website is very limited because I really did not have enough opportunity to give accurate reviews, but I can say that it is quite good. I participated in a few surveys and won a valuable prize. $5, but after my first prize, my membership was suspended without any real justification or prior warning. Everything is great there. It is simple and easy to use, but suspending membership randomly can greatly harm their reputation.

      Lightspeed, LLC

      Date: 06/21/2024

      Hello ******.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

    • Alma G

      Date: 06/16/2024

      Alma G

      Date: 06/16/2024

      Hello, my experience was with Lifepoint. Participating in surveys and competitions on social media was something I did almost every day. It is one of the most exciting and interesting sites. I received many prizes for participating in surveys or even free rewards, but everything suddenly changed and they suspended my membership. I know the real reason for this. I have been a member for a year now and I know the site well, but it deserves a very good rating

      Lightspeed, LLC

      Date: 06/17/2024

      Hello ****.

      Thank you for your kind review.  We really appreciate it.

    • Trace B

      Date: 06/16/2024

      Trace B

      Date: 06/16/2024

      Lifepoint credited my points and canceled my membership at the end of March after several months of activity within the community there without any real reason or justification. I worked hard to get my points and did not commit any violations of the sites terms.

      Lightspeed, LLC

      Date: 06/20/2024

      Hello Trace.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

    • Jerrold C

      Date: 05/23/2024

      Jerrold C

      Date: 05/23/2024

      Hello, I would like to share my experience with the Lifepoint survey site. I was a member for several months. I participated in many surveys and received many rewards. It is easy and simple, but the worst thing you can face is for my membership to be canceled without any introductions and without you making any mistake. This is something I cannot find. Any explanation is clear, but in general it is more than wonderful

      Lightspeed, LLC

      Date: 06/14/2024

      Hello *******.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Zack d

      Date: 05/19/2024

      Zack d

      Date: 05/19/2024

      I have been a member of LifePoint for several months and things were going really well until they asked me to include my PayPal account as a security measure to ensure that the reward reaches the correct account. I actually did that. After that, they said that my membership had been suspended without disclosing the reason.

      Lightspeed, LLC

      Date: 06/07/2024

      Hello ****.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

    • Casey w

      Date: 04/29/2024

      Casey w

      Date: 04/29/2024

      Horrible product, terrible support... par for course in 2024. CEO should be living in a van under a bridge.

      Lightspeed, LLC

      Date: 05/02/2024

      Hello *****.

      I am sorry to hear that you feel we have provided you with terrible customer support.  I tried looking into the support that was provided to you but was unable to find the email address you used, to file this review, in our system.

      Could you please provide me with the email address you used when submitting a Help Desk ticket to us so I can take a look and try to help resolve any concerns you have?

    • Kevin C

      Date: 04/24/2024

      Kevin C

      Date: 04/24/2024

      I am not very happy with Life Points. I have tried emailing them several times to find out when I am going to get paid. They have not responded back. I have a bad feeling about this company. I have cashed out and waiting payment on my Venmo account. Very frustrated at this point

      Lightspeed, LLC

      Date: 04/24/2024

      Hello *****.

       

      My name is *********.  I am a Manager with LifePoints and have taken a look into your concerns.

      I have confirmed that you have recently made three redemptions (April 21, 2025, April 22, 2024 and April 24, 2024).  *** standard delivery time for a Venmo funds is 5 full days.  This time frame has not passed for either of the reward orders you have placed.  Please allow this time frame to pass and if you haven't received your funds after this time, please let us know by submitting a Help Desk ticket.

    • Lara P

      Date: 03/29/2024

      Lara P

      Date: 03/29/2024

      Lifepoints would net let me redeem my 6900 points, saying I was deactivated for not earning the points. Complete scam. They should not be allowed to do business.

      Lightspeed, LLC

      Date: 04/02/2024

      Hello ****.

      Could you please provide us with the email address you have registered with our LifePoints Community?  The email address, *********************, is not in our system as being an active LifePoints account.

    Lightspeed, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.