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Business Profile

Health and Wellness

LifeRx, MD Inc
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They won't stop emailing me.

    Business Response

    Date: 03/16/2025

    We had a glitch with docusign and all has been corrected.   In the future, you can always void a docusign from the email you receive.

     

    Best regards,

     

    Liferx

  • Initial Complaint

    Date:02/10/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 2 I order liferx version of Zepbound I received it on Jan 6th I started with 2.5 (15 units) during the first month I increased to 5. (30 units) I have since increased twice I am currently on 10mg (90 units). It has done nothing for me in fact I have gained wait. I'm still hungry.I had previously been using Zepbound from my ** for 2 ********* took care of my hunger and I felt the side effects....I lost 25 pounds with taking the script from my ** I paid a total amount $785 to liferx and nothing it's like I'm using water.I called liferx and ask for even a partial refund was told they don't do that. I will not be ordering from them again

  • Initial Complaint

    Date:01/22/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/30/2024 I received a text to submit the questionnaire to refill my prescription. I texted back to see if they have my referral credits on my account. I did not submit the questionnaire which is their procedure to receive a refill.12/02/2024: They sent a text survey again and I again asked for confirmation of the credits on my account. 12/03/2024: I received a text stating they would apply the discount. I still did not submit the questionnaire for refill as I still had two full vials at home to use. 12/04/2024: I received a text with my tracking number to which I immediately texted and called that I did not approve of the renewal just yet and to not charge my card or send product. I was told on 12/05 that "the order request was being cancelled and waiting on the lab to confirm and they will process the $180 back to my card". The company admitted via text that there was "confusion" and is working towards a refund. On 12/07 I followed up and they asked me to call them and proceeded to send me a text saying they did not refund me. I offered to return the product that they shipped in their own error, and they would not respond to me. They fraudulently charged my credit card without my authorization, and I will no longer refer anyone to this company or will be using them again. I have also told them multiple times to remove me from their text list and I continue to receive text alerts asking me to sign back up. Never again!

  • Initial Complaint

    Date:01/04/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I continue to be harassed by this company receiving an influx of emails that will not stop. I have requested to be removed from their correspondence list without success. I need this to stop, Ive never encountered a website that you werent able to unsubscribe from. This is unprofessional and harassment.

    Business Response

    Date: 02/04/2025

    Dear *********-

     

    I see all communication has stopped when you asked but we did have a glitch with our docusign emails.   All is fixed now.

     

    Best regards,

     

    Liferx

  • Initial Complaint

    Date:12/06/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to give this company the benefit and removed my first complaint due to the management of the company asked me to. After having a medical concern and the nurse practitioner not showing up or even trying to schedule me with another nurse practitioner. I have taken my business elsewhere! I will never work with LifeRX again- MANAGEMENT DO NOT call my PHONE asking to remove nothing! People beware! Theres so many other companies that will make sure your in great hands, trust I know.

    Business Response

    Date: 12/17/2024

    Dear Ms. ****************** style="font-size: 0.875rem;">We sincerely apologize for the inconvenience you experienced. It appears there was a technical issue that prevented you from connecting with the provider via ****. After the missed appointment, we made multiple attempts to contact you through phone, text, and email to resolve the issue and reschedule your consultation.

    Additionally, we noticed that after this incident in November, you responded to our text regarding updated pricing. However, shortly after, communication was disabled on your end, which restricted our ability to reach you further and address your concerns.

    We value your feedback and are committed to improving our processes to prevent situations like this in the future. If you are open to it, please re-enable communications so we can assist with a resolution, including your billing adjustment request.


    Thank you for giving us the opportunity to make this right.

    LiferxMD

  • Initial Complaint

    Date:11/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive consistent texts from this company and I receive regular docusign emails, for a while almost daily. I have never spoken to this company and never solicited any info, let alone a docusign. I have asked them repeatedly to stop and they continue. I feel like I’m being harrassed.

    Business Response

    Date: 12/19/2024

    Dear *******

     

    The docusign has been voided and you also had the ability to void as well.   

     

    Wishing you the best of luck.

     

    LifeRx

    Customer Answer

    Date: 12/19/2024



    Complaint: ********



    I am rejecting this response because: After harassment via repeated texts and daily docusigns responding by telling me telling me I could “just void” a docusign THAT I NEVER REQUESTED is not an acceptable response. I repeatedly clicked through docusign to alert it as spam and ask the sender (you) to stop contacting me, I responded to texts and emails asking you to stop and you continued. Using Docusign to spam violates their terms of use, 







    Regards,



    ******** ********

  • Initial Complaint

    Date:11/25/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am bombarded daily with a ******** notice from this company. I have never agreed to anything with this company. Someone there said they would take me off the list. That was a month ago. I have written the company with no response. I want to be taken off the list.

    Business Response

    Date: 11/26/2024

    Hi ******-

     

    The docusign was voided.   You always have the ability to void a docusign.   

     

    Best regards,

     

    LifeRx

    Customer Answer

    Date: 11/26/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ****** *****

  • Initial Complaint

    Date:11/13/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with this company. Ive had success in the past with this medication. I was not given proper dosage And even after I followed up with the company suggesting that I had, it was more of a back-and-forth. The medication was changed several times I followed up numerous times explaining that it was not the appropriate dosage, and I was not given the right information even after speaking to several physicians. I also never spoke to the same physician on any of the calls. *** requested a refund been ignored

  • Initial Complaint

    Date:11/12/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They continue to send emails even though I never signed up with them and have sent numerous requests to unsubscribe

    Business Response

    Date: 11/13/2024

    We cant seem to find your information in any of our systems.   It looks as though you have confused us with another company.

     

    Liferx

  • Initial Complaint

    Date:09/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to the company 8/27/2024 regarding their product and paid for the initial zoom consultation. I spoke to a provider on 8/28/2024 and was given the directions to obtain the required lab work. I completed the labs on 8/30/2024 and the results were sent to me on 8/31/2024. I reached out to the company and stated I was ready to speak to someone about the medication options and that is when I started to get no response. I was told to send an email to *******@******.** - and that email was returned "address not found". So I looked at the contact card they sent my phone and sent an email to *******@mail.***********.com and that email was also returned "address not found". At this point I called the phone number and I got a call center - stating that my information was sent to a "provider" who should be contacting me - however as I began to review the company on the BBB it seems this is they typical response and I feel like I've been scammed. I'm not going to wait months as they've had my lab results since 8/31/2024 and I'm not feeling comfortable with this company any longer due to their recent treatment of me once getting the initial $$ from me.

    Business Response

    Date: 09/06/2024

    Dear ****-

     

    I researched your case in all the messages and you were right at the finish line.  Unfortunate, that there was a mistype and a wrong email was provided which caused it to bounce back.   You started messaging us again right after Labor day and your labs were FW to the provider for final review.   You messaged us on Sept 3rd(day after Labor day) and it does get busy when most of the people who were away on vacations etc...  are all coming back.  Sounds to me from the messages that you are going away and have time constraints which added more pressure for you to get your approval that same day.    We have refunded your money for the provider appointment.   I am sorry you had a reaction of feeling "scammed" which is completely not the case.   We pride ourselves on customer satisfaction and in addition to the refunded consultation, please call us or text us back and I am sure we can work something out in addition which will make you feel better and more secure in working with us.

    Best regards,

    ******

    ###-###-####


    ****@************.com

     

     

     

LifeRx, MD Inc is BBB Accredited.

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