We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Claims Processing

ARC Claims Management
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 352 total complaints in the last 3 years.
  • 174 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/13/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********. The matter can be considered resolved; however, I am still dissatisfied with the conduct of ARC Claims Management. They neglected correspondence and any meaningful attention to the presented claim for two months, and then decided to pawn the issue off on an insurance company. This is unacceptable behavior. It should not take two months of delays to review a claim and decide that it is some other entity's problem. This matter should have been resolved in days, not months, since the amount claimed was (apparently) not a matter of dispute.

    In summary, though I accept this complaint as resolved, I am by no means pleased about the resolution. The business should make a better effort in their initial claims reviews so that matters such as this are not needlessly delayed.

    Sincerely,
    ****** ****

    nd apparent delays, despite multiple attempts to contact them via email, phone, and the online portal. The evidence of damage and admission of fault was clear, so I'm not sure why it is taking so long to review.

    Business Response

    Date: 04/14/2025

    This claim has been transferred to the insurance carrier for the ****** driver. Claimant has been notified and provided with the contact information - see below

     

    Claim # ************* Apr 14, 2025

    10:51 AM
    To:*******@*****.***

    Hello,

    We have reviewed the claim and determined that it needs to be handled directly by the delivery company’s insurance carrier. We have transferred the claim to their carrier. Please contact them directly and reference the claim details below.

    Insurance Company Name: Reserv
    Phone Number: ###-###-####

  • Initial Complaint

    Date:04/09/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/12/2024 at 12:28 an Amazon ****** knocked our basketball system (outdoor *********) as she was pulling away from delivering a package. It fell to the ground and the net came off of the backboard broke into pieces. She drove off but then came back and tried to lift the system but couldn't. She called another Amazon ****** who came to help and she then left. The 2nd ****** lifted the basketball net and stood it back up and put the broken pieces on my lawn. This was caught on camera. I filed a claim with ****** who then sent me to ARC Claims. I wrote in detail what happened, sent pictures and sent video of the whole incident. I have emailed SEVERAl times since then and haven't had ANY resolution or explanation as to why this blatent destruction of my property hasn't been resolved yet. Please help!

    Business Response

    Date: 04/11/2025

    This claim has been transferred to the insurance carrier for the Amazon driver. The claimant has been advised of this and has been provided with the contact information for the insurance carrier.

     

    Claim # AMZ2024344315 Apr 10, 2025

    03:44 PM
    To:*********************************

    Hello,We have reviewed the claim and determined that it needs to be handled directly by the delivery companys insurance carrier. We are unable to file a claim on your behalf. Please contact the insurance carrier directly with the details below:Insurance Company Name: Xceedance Phone Number: ************ Policy Number: XC-ORCA-25-01953

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Regards,



    **** *****

    Business Response

    Date: 05/05/2025

    A settlement offer has been sent to the claimant. 

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please mark this as satisfied. Payment was received 





    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




    Regards,



    ******** **

    Business Response

    Date: 04/09/2025

    The check was issued on 4/8/25

     

    Payment Type Check Number Void? Payee Amount Check Date Invoice number Print
    Property Damage ********* No ******** ** $835.77 04/08/2025 ****************

ARC Claims Management is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.