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Business Profile

Marketing Programs

OSL Retail Services Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October 2023 OSL in ******* of *********, ** was promoting a trade in credit of $800 on any ******* S series phone with the purchase of a Galaxy S23+ phone. After purchase OSL would not honor the promotion. I spent months dealing with **** at the store level (he was very helpful). Then I had dealings with ******************* manager. He was unprofessional, rude, and arrogant. He started arguments and made racial comments to representatives at ******* while on my phone and under my account. ******************* the District Manager was to contact me upon numerous requests and he never made any attempt to contact me in regards to this issue. I emailed OSL customer service on two ocassions and they did not respond as well. I feel I was misinformed and this purchase was under false pretenses when they did not honor the promotion they were using to close sales. Their follow up and inability to resolve my concerns is terrible business. I now have a phone I was not necessarily in need of at the time. I purchased due to the promotion and ******* discount. I should have paid $750 for the phone and received $800 in credit for my trade. Needles to say I still have no resolution to this matter.

  • Initial Complaint

    Date:01/11/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was stuck with a bill that I they created and now I had to pay it. The total amount is ******. They need to remove this from my name as it has now gone to collections and I have no say in the bill.

  • Initial Complaint

    Date:01/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello. I encountered an employee named ******** working at a ******* located in ********, **. There is only one in this town. She doesnt work for ******** She works for OSL inside of ******** Again her name is ********. Blonde, short, woman. I am a regular ******* customer now as I've recently moved to ******** from ********* but I went into ******* on this day to make a safe public sale on my apple watch that I no longer needed but wanted to sell. I posted the item on ******** Marketplace and she messaged me. Upon speaking with who I thought was felicity and agreeing to meet inside wamart for the sale, a man came in instead and tried to take my watch. So immediately I'm thinking great I've been tricked. He wasn't successful at taking the watch so then he decided to say it was his watch. So I contacted the police. They proved by serial number that it was in fact MY watch. While speaking with the cops FELICITY showed up with the man that came inside to meet me. She stated "that she knew about me" "knew all about me" as if I'm some grimey nasty person doing something shady. I asked her how she knows me at all being that I'm from ********* and New to ********. She responded with "dont talk to me cause I'll fight you in front of the cop." Things started to escalate as she approached me but the cop stopped her. After the cop left and we all went our separate ways. I realized that this is not okay. I'm just a normal hard working guy trying to sell an unwanted item that in fact BELONGS TO ME. I want OSL to know about this Felicity girl they have employed. This complaint isn't about the sale at all. That's just for context. This complaint is about ******** and how she threatened violence against me. Something needs to be done about her. This happened inside the store so im sure there is camera footage of this happening. I can provide the day and time of the incident if needed .

  • Initial Complaint

    Date:10/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i went to ******* for a phone , this osl company sells phones for ******* ,the ********************************* sells me a phone said that it will be $285.00 for the phone and with my senior discount it will be 5 dollars cheaper per month in stead of 30 amonth it will be 25 dollars a month so i tried to pay for it and he tells me no its 30 day free trial and they will bill me well my first few bills were around 150 amonth then thy came down to 85 a month so i call them they said that the bill was rite i tell them what their saleman discussed with me and they informed me that ***** did that to several other customers and he no longer works for them . the 2 osl employees asked if they asked ****** me the discount the other customers got i told them no. i asked for the manager they say hes not available i gave them my # several times no call ,i told them i will be going to the bbb and they said see ya later

  • Initial Complaint

    Date:09/28/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So we went to ******* to buy phones and everything went well until we need gas one day in rural Kansas and had no cash so we went to hook up our ****** wallet to the latest ******** 2023 5 g phone and it would let us because NFC wasn't supported.come to find out the phone wasn't the latest 5 g phone it was a 2021 model being sold as one this was a bad move for them and for us.we were in a town with one gas station and in the middle of the night with nothing but our phones and plenty of money but not a ***** to put in the tank I had to humble myself and ask a trucker for help and he did and I'm greatful but it could of been bad

  • Initial Complaint

    Date:07/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They lied to me at ******* & said that the IPhone 13 & ************ plan was on a special promotion & so talked me into it & said i would have to pay full price for a few months then I would be credited & bill reduced but that never happened & now **** tells me that its not eligible for the promotion. So Im stuck with the high bill.

  • Initial Complaint

    Date:06/30/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a phone from OSL, a third party sales of wireless phones, in the ******* store in ****, ****. They lied to me saying my first month phone bill would be free and $50 a month from then on which was the advertised ******************* of OSL told me. I received a bill from **** for $114.23. OSL said to ask if the $35 activation fee be waived, which was not. I spoke to a sales person at an **** store and he said he gets constant complaints from people about OSL. He said they lie to people about billing to "get a paycheck." He said they will tell you whatever they can just to sell you a phone. OSL did a bait and switch on me. I settled with **** for $79.23. I want OSL to refund me $79.23 . Their phone number is: ************ or home office: ************. The **** store will confirm this at: ************.

  • Initial Complaint

    Date:03/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They wont let there employee have Sundays off to go to church

  • Initial Complaint

    Date:03/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction occured at the ********** *************************************************. Purchase date: 11/25/22 WARP Order ID: ********** order number: ******** ***, a third party seller for ******* at ******** was offering a Black Friday Deal for Apple Iphones that included a $800 rebate with a trade in phone. *** employee did not complete a trade in process with ******* wireless correctly which us ineligible for the a special rebate promotion of a $800. We were ensured by the employee that we were going to receive the $800.00 rebate.While *** admitted that their staff did not do their job correctly, (stating the employee was a new hire), they have stated that they have no way of compensating me for the loss of the money. ******* Wireless has stated they will not honor the $800 rebate because the way the phone was processed into their system was considered to be a early upgrade, not a trade-in. It was the *** employee who process the paperwork for this transaction. I did receive a trade in credit of $241.00 from ******* Wireless, so I am seeking compensation of ****** for the difference.

OSL Retail Services Inc. is NOT a BBB Accredited Business.

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