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Business Profile

Recycling Services

Helpsy Source

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recycling Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on 4-30. I emailed them the date I opened the box after just seeing one item as it was late in day and work hours were over. I waited for them to respond which they did in 24 hours as their site states. I gave them additional info requested. Never heard back until last Monday. I responded again and its been a full week with no response even tho their sites states 24 hours. I want refunded for each item I sent as an example and the 3 mens shirt they states they would. And I feel I am being retaliated against as they have yet to ship my other order. I can provide all communication if needed. I also want my review shown on their site.

  • Initial Complaint

    Date:09/19/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Helpsy and canceled because my coupon didnt work, they refunded me. A few days later the shipment arrived. Upon initial review, I saw some good brands so elected to keep the box. Also, the box was damaged so I would have had to find a new box to ship the order back. They didnt offer any compensation for my opting to keep the box I had canceled other than allowing me to use the initial coupon. Fast forward a few days, I go through the box in detail and find 8 pieces severely damaged. I sewed 2 pieces to try to save them, so they werent counted when I reached out to customer service. When I reached out to CS, I was given the run around, having to send pics two times. Finally, I was offered a refund or store credit. They chose store credit for me and sent $4. Essentially, they gave me nothing in return for sending me several garbage pieces. The customer service agent was kind and I dont blame her, but this is unacceptable as a business practice.

  • Initial Complaint

    Date:05/23/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pallet of clothing that was suppose to included about ***** pieces with a 15 percent flaw rate. So I assumed around ****************************** severe issues. Almost all of the items had flaws. Very few were even wearable let alone sellable.

  • Initial Complaint

    Date:01/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 100 piece Plus Size box from Helpsy Source. The product description for each listing is standard across the site. Each guarantees a mix of design names and a mix of sizes.I received 90 pieces of size 3X There was Not a size 1X was in the box 8 tops in size 2XL There was Not a size 4xl, 5xl or 6xl was in the box I did receive one size large and one size extra large Here is a copy of their return policy, ****************************************************** and their general description, ********************************************************************************************************************************** For whatever reason their guarantee and return policy does not apply to me. I've written the company three times and they refuse to respond. As a reseller, a box of all 3X clothing is NOT a plus size box. Hence the ambiguity, plus size. Instead Helpsy shipped me a 3XL bundle. This is not what I purchased.I'd like a full refund The ite

Helpsy Source is NOT a BBB Accredited Business.

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