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Business Profile

Engine Equipment

JDM Engine Zone Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Engine Equipment.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a motor April 15th. They wrote me up and gave me a receipt for high comp motor, then gave me a low comp motor. I requested to be refunded the difference between the two. Say they knew better but I have definitive proof theyre wrong. **************** argued with me and told me my warranty was void for doing basic maintenance. Order# ****

    Business Response

    Date: 05/05/2023

    Thanks for reaching out. We do not understand still what the issue is. 

    The engine ordered was the LOW COMP. We did not have any in stock and in order to resolve this we offered you a very similar, more expensive HIGH COMP engine. This change was agreed to and we even gave you the opportunity to choose from two engines.


    Days later you reached out to ** stating the engine was actually a LOW COMP, which is what you ordered. So even if we made a mistake in identifying it then you got the engine your originally ordered.


    Moreover, you stated that you removed the heads as part of regular maintenance prior to installation. This is not regular maintenance this should be done by a professional. There is never a reason to remove the head. Our policy very clearly states that removal of the engine head will automatically cause a void of warranty. Therefore, the engine is yours to keep.

JDM Engine Zone Corp is NOT a BBB Accredited Business.

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