Complaints

This profile includes complaints for Quickbooks Accounting ( NOT Intuit software)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Quickbooks Accounting ( NOT Intuit software) has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Quickbooks Accounting ( NOT Intuit software)

  34 Spring Hill Rd Apt 1 Clifton, NJ 07013-2317

• 

  Quickbooks Accounting ( NOT Intuit software)

  34 Spring Hill Rd Clifton, NJ 07013-2317

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2023

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a copy of Quickens 2019 desktop on my Mac. I paid plenty of money for it. I upgraded my MacOS for security reasons and now Intuit tell me my software is no longer supported but that i can upgrade to a cloud based subscription solution which I do not need. I feel I am being ripped off. My product should be supported for more than 5 years.

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A customer filed a dispute on a $7k charge on Sept 3, 2023. Then cancelled the disputer Sept. 6, 2023 with their credit card company. We sent in all the necessary documents to get our money we rightfully are owed. After 8 phone calls over the course of 5 weeks, QuickBooks continues to tell me they are escalating the issue but have yet to receive my money. They tell me I have to wait 50 days for the credit card company to tell them its cancelled. I GAVE THE DOCUMENTS ALREADY TO SHOW ITS BEEN CANCELLED. I am still out 7k, cant pay bills, cant complete jobs, cant buy groceries for my family, am delinquent in utility bills and cannot do anything but sit on my thumbs and be told its our policy. If you can take my money away from it home click, give me my money back with one click. This is a terrible company to have if you are a business owner.

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 20, 2023, I purchased Quickbooks Online Plus 2023 for $803.99. Despite also receiving nothing but difficulty from Best Buy in returning the product which was provided as a digital code from Best Buy, I was instructed to try returning it at Quickbooks, since it was out of Best Buys hands So, I contacted Quickbooks. After submitting a request for refund online three times, and never being emailed a confirmation of the same refund requests, I opted to call the Quickbooks number. I spoke with a woman named ***, who, apparently wasnt seeing eye-to-eye with me and kept requesting I inform her of where I work. I divulged that information, eventually, even though I told her the product is not registered, nor used, nor have I taken any action with downloading the product since I immediately found out, my employer no longer required Quickbooks, as we had a product key/subscription still available under a previous version. I repeatedly asked to speak to a supervisor, and was instructed for ~45 minutes that I could not speak to a supervisor. Additionally, I was told that they could not send a confirmation of my latest refund request, again noting that it says an e-mail would be sent, and so my refund request, and this complaint, both remain unresolved. Their page claims refunds are available, and satisfaction is guaranteed, and in this instance, its hardly true of either.

• Initial Complaint

  Date:09/21/2023

  Type:Customer Service Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** use QuickBooks Online for Payroll, Tax and Accounting Services for the past 5 years. I have employees and Contractors. The contract states for charge for contractors when payroll processed payroll @ $8.00 each. Well QBO have been charging me a random number of 10 Contractors for the past 2 years. Due to a merge from their sister company, TSheets, the rates appeared to be accurate. I made several attempts to inactive Contractors that were no longer on payroll or NEVER took a case; QBO continue to charge for both the Active (NO ACTIVITY CONTRACTORS) and Active contractors. So for the past 2 years, QBO charged me for $8.00 for 10 contractors every month. That is impossible due to the fluctuation of Nurses and Nurse Assistants within my industry. QBO Automatically bill you, so you have to dispute you bill every time there is an issue. It has always been difficult getting someone on the line that is fully competent of your needs. They always justify their issues and do not take full responsibility of their errors. I pray your experience is not like ours.

• Initial Complaint

  Date:09/19/2023

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company, ******************* was using quickbooks to process credit card payments. More than 90 days ago we won a dispute against a customer who claimed they didnt get their fence. Quickbooks refuses to pay us the money we are *********** for the completed fence.

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quickbooks payroll escalation team has inappropriately closed a ticket that was not completely resolved. I contacted the business on 8/7 with a payroll issue that I cannot fix myself because I subscribe to quickbooks online vs. the desktop version. I was given a Case ID at that time. On 8/24, I spoke with a rep from the correction team who talked me through the changes they needed to make. I questioned whether the fix they were proposing would work, because the employee was owed over $200 in refunds. They stated they needed to work through some things and would send me an email when it was complete. Later on 8/24, I received an email, indicating that they had fixed the record and the employee would be paid their funds on 8/25. I also received an email on 8/24, saying my case was completed. On 8/25, the employee did not receive their funds as promised by the Payroll Correction Team and I emailed them on 8/25, alerting them that the case was not complete. I also called the Quickbooks phone number on 8/25 and spoke to a rep who stated my case was still open and the escalation team was making notes so I was assured it was open. Fast forward - I called 9/18 and the rep I spoke to said the ticket was closed and resolved. The rep is requesting the escalation team contact me to fix the issue but I do not have faith they will reach out. This has been over a month long issue with 3 different phone calls and it's only met with empty promises of someone reaching back out. I run a business and cannot babysit the Quickbooks Payroll Escalation Team's progress each day. I just want someone from the Quickbooks team to contact me and actually FIX this issue. This is a nightmare to resolve and I am only getting the runaround from the company.

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quickbooks/Intuit - Online bookkeeping service. DON'T USE!!!! The bookkeepers don't know what they are doing. They log items in the incorrect categories. After I cancelled my subscription and paying them thousands of dollars, I noticed more items logged incorrectly. The customer service agent from QBs told me to correct it, I did this not knowing they have a gaurantee but once you change anything it voids the gaurantee. How convenient for QB. I've been on several calls back and forth with them. It was your rep who told me to make the changes. My advise STAY AWAY they have no clue on what they are doing.

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have three companies and have been using Quickbooks Desktop for over a decade. Until three weeks ago I was on Desktop Pro 2022 when multi company suddenly stopped working (August 16,2023). I have been on chat with support over five sessions, each about three hours. Support upgraded me to Desktop Pro 2023. Same issue. They had me send files which they reviewed and found no discrepancies. They ran utilities, turned off my virus protection, et al. QuickBooks Support admitted that multiple customers have been experiencing this. I can access only one account of the three, which means I am locked out of invoicing, billing, and tax reporting, which is costing me thousands. The case has been open for three weeks. Support admits to having no solution yet. QB does not port to other solutions. I am collecting names for a class action lawsuit. QB already admitted the outage is affecting numerous customers.

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On august 22 2023 I received a payment through the quick books accounting platform. I have reached out to quick books accounting about this transaction and was told my funds are being processed its been almost 2 weeks and they have yet to release my funds. Every time I call them they tell me a different story. I was suggested this platform as it was supposed to be an easy way and fast way to receive funds but it has not. When I use the chat in the help and or support screen they chat is ended. This has created a financial hardship. My bank said there is nothing they can do because there is no money showing a deposit. The money supposed to be deposited into my account and havent.

• Initial Complaint

  Date:08/24/2023

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 10th, we received a total of $147,500 from one customer via 4 separate ******************** Payments transactions. QB sent us confirmation of these payments yet despite multiple calls to support, answering multiple questions, and being told 3 times our funds were released and we could expect them in the next 24 hours we still do not have the money 2 full weeks later. No one will answer our question as to why the funds are being held other than that the amount is larger than anything that we have run through QB Payments in the past. That is because we usually bill larger customers through a different method but for various reasons put this invoice through QB. They have no right to hold this money and we would like something done about this.