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Business Profile

Carpet and Rugs

nuLOOM

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rugs.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The rug has a manufacturer's defect after 6wks of use. The weaving is pulling apart. The company Nuloom stated that they are not responsible nor will back their product since it has been longer then 30 days. A rug only lasting 6 wks until it has to be replaced, this is clearly not industry standard and is a manufacturer defect.Would like to have a refund.

  • Initial Complaint

    Date:09/06/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order on August 21, 2022. Website stated delivery would be between August 31 - September 2, 2022. On viewing the confirmation order when selecting "view your order" it takes you to a map with your location and has an option to track your order through the **** app.August 25, 2022 - To get an update I filled in their online contact us form. To date I have not heard back from them. August 27, 2022 I left a voice mail at ************ - have not heard back from them.Went on their ******** website and left message - nothing.August 30 11:00 am sent an e-mail to ******************************* asking for an update. I received a reply back at 4:56 pm "I apologize for the delay you are experiencing with your order NS46640. After looking into this further I have put in a request with our warehouse team to expedite your order for shipment. If you still do not receive tracking within the next 7 days please let me know directly on this email thread." They offered a discount for the inconvenience but still do not have any updates even though I have replied to the email and left another voice mail.This is ridiculous all I need is the product. I am so frustrated and not getting anywhere.

nuLOOM is NOT a BBB Accredited Business.

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