Ecommerce
Misfits MarketThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Ecommerce.
Reviews
This profile includes reviews for Misfits Market's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 139 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJUSTUS D
Date: 07/01/2025
1 starJUSTUS D
Date: 07/01/2025
0% predatory business; I am so upset because I received the charge in the middle of the night, and I never selected anything. And now I don't know how to cancel it. When you go to their so-called help link, it doesn't let you cancel the subscription and they're going to keep charging the account every week! I hope somebody can tell me how to cancel this subscription that I never wanted. This is very upsetting, and the things they put in the box or things I never would have chosen! Also, they're claiming they are going to charge my bank account, even though I never agreed to do business with them.Misfits Market
Date: 07/11/2025
Hi there. Thanks for taking the time to share your experience with us. We're truly sorry to hear that it was a stressful one! Misfits Market is a weekly subscription service where we'll curate a box for you to customize, ***** or leave as is. Since this order wasn't skipped, it went through as scheduled. Taking a look at your online account, we see that our ************* Team has responded to your July 1st and July 3rd emails. They've refunded this order in full, cancelled your subscription, and shared our Privacy Form to delete and personal data. We hope the resolution was helpful but if you need anything else, please don't hesitate to let us know.Review fromDanielle R
Date: 05/27/2025
1 starDanielle R
Date: 05/27/2025
Prices are higher than grocery stores, they charge you in the middle of the night without notice and then refuse to cancel the order and issue a refund even if the order hasnt shipped yet. I reached out 3 hours after I was charged (at 3am!) to cancel it and nobody got back to me. I reached out again same day later in the evening since I hadnt gotten a response and I was basically told too bad! The worst part is that I had canceled my subscription which to them means just moving to a flex plan but dont let that fool you. It states that it gives you the opportunity to order when you want to but they leave out that if you put anything in your cart and the total reaches the shipping limit that they will automatically charge you in the middle of the night and send you the items regardless if you actually wanted to check outor not. Do yourself a favor and avoid the overpriced headache.Misfits Market
Date: 06/02/2025
Hi ********. We're so sorry to hear that happened. Every week, Misfits Market curates a box for you and you're welcome to skip, customize, or leave it as is. So long as orders are skipped before the shopping window closes, you won't be charged. It looks like this order was left as is, which is why it went through as scheduled. We outline our subscription during the sign-up process as well as in the "Welcome" email. We'll also send emails and texts to remind folks to customize. Taking a look at your account history we see that your order was full refunded and your subscription was cancelled in full. If you need anything else, please don't hesitate to let the team know.Review fromDestinee M
Date: 05/08/2025
1 starDestinee M
Date: 05/08/2025
charged me without consent, ZERO customer service available, 2 weeks later i cant get my money back and they still have not shipped me what they charged me for since i cancelled it (not complaining, didnt want it) but still cant give me my money back on product i did not receive.Misfits Market
Date: 05/16/2025
Hi Destinee. Thanks for taking the time to share your review. We're so sorry to hear about the unexpected order! On May 9th, our ************* Team responded to your email and let you know that they've reversed the pending charge for this order. You should see that charge dropped from your bank account within 5-10 business days, depending on your bank's processing times. Your subscription has also been cancelled and we hope you can enjoy that order on us. If you need anything else, please don't hesitate to let our ************* Team know. Thanks!Review fromMeghann D
Date: 04/27/2025
2 starsMeghann D
Date: 04/27/2025
I had been happy with my misfits market as needed membership off and on for a few years, I could choose interesting seasonal a and discounted fruits and veggies if I filled up a cart for $45. Until I received a confirmation email about my new misfits+ membership that I had no knowledge of and a $70 annual fee on my card. I reached out to cancel and get a refund but 2 people have told me they can't, and that it must have "slipped my mind" that I signed up. Very insulting and I can't in good conscience keep using this service. Sounds shadyMisfits Market
Date: 04/29/2025
Hi *******! Were truly sorry to hear that your recent experience with Misfits Market has left you feeling frustrated and disappointedespecially after being a valued customer for several years.We understand how unexpected charges can be upsetting. Our records show that the Misfits+ membership was enrolled through your account during a promotion, which included a $20 credit as part of the offer. Our teamincluding multiple agents and a supervisorhas reviewed this carefully and confirmed that the enrollment was completed through the account under ************************************* were unable to refund the membership fee due to the nature of the promotional credit used, we sincerely regret that this situation has led to such frustration. We never want a customer to feel unheard or disrespected, and we apologize that our communication came across as anything less than respectful and helpful.If there's anything else we can do to improve your experience or clarify further, were here to help!Review fromJayadev S
Date: 04/16/2025
1 starJayadev S
Date: 04/16/2025
I just visited the misfits site after seeing an add and liking their concept being a professional working in ***. But there was no proper communication regarding subscription model and today morning my card was charged for 41.51$ without any authorization with items I never wanted. This is such a shame on the business to make money like this and just do such unfair trade practices.Misfits Market
Date: 04/22/2025
Thanks for sharing your feedback with us. We're truly sorry to hear that your first experience with us was a stressful one. We're a weekly grocery delivery subscription and we strive to make this transparent during the sign-up process. We'll also send reminder emails when your shopping window opens! Taking a look at your online account, we see that our ************* Team has responded to your email. They've since refunded this order in full and cancelled your subscription, as requested.We know that the subscription model isn't ideal for everyone and we offer an alternative option under the "Flex Plan". No skipping or automatic orders here, you'll simply opt into a delivery the week it works for you. We'd love to shed some light on this and any other concerns you may have. Feel free to respond directly to our team's email so that we can continue the conversation!Review fromT. G.
Date: 04/05/2025
1 starT. G.
Date: 04/05/2025
I placed an order with Misfits Market and I will never ever use them again this company has no communication skills whatsoever you place an order on their website they state that shipping is one to two business days but they don't say that one to two business days after they take 7 to 10 business days to process your order they don't say that so that's to me false advertisement I'm still waiting on an order that I placed about 9 days ago and I have no communication I have an email on file I have a phone number on file and there's just no communication whatsoever I can't cancel the order because it's been confirmed so I'm stuck and luckily I can go buy food somewhere else because if not then I guess I would starve messing with this company.Misfits Market
Date: 04/11/2025
Hi *****. Thanks for taking the time to share your feedback. We're so sorry to hear that your first experience with us was such a frustrating one. We'd love to help! Please send our ************* Team a note via the "Contact Us" link at the bottom of our site. We'd be happy to dive into your account and find a resolution. Thanks so much!T. G.
Date: 04/17/2025
Thank you for responding, however days after this report Misfits shipped my order. I appreciate the feedback but I will never use this company again the experience wasn't something I can get over. Communication with one's order should be a priority to the company instead of the customer guessing when they will receive their order. All you get is one email stating your order is out for delivery. Really. I will not recommend Misfits nor will I ever place another order. Hopefully Misfits can step up their game and do better at getting orders out with communication to the customers.Review fromAshley H
Date: 03/24/2025
1 starAshley H
Date: 03/24/2025
Company adding bogus extra charges so the total doesnt add up. They did this to me months ago and when I contacted customer service they tried to tell me I had a cold pack item and that was why - but I triple checked and NONE of the items in my cart were cold pack items. I stopped shopping with them for a few months as a result of this because they were not budging. I see recently they lowered their shipping fee so figured Id try again. I added roughly $50 to my cart and then changed my mind, so I removed all items from the cart. I notice today there were 2 attempts to charge my credit card on file. Im absolutely FURIOUS. I took everything out of my cart and now they are trying to charge me for the items?!?! Absolutely ridiculous. Never shopping with again, huge scam!Misfits Market
Date: 03/28/2025
Hi there. Thanks for sharing your review with us. We're so sorry to hear your experience with us was a stressful one. Initially cold-packs were added to your order for the drinks in your cart, to keep them nice and cool by the time they arrived to your doorstep. Taking a look at your online account, we see that your account was cancelled and no charges went through. We also see that our ************* Team has responded to your email but please feel free to respond directly to it if you have further questions.Review fromSophia P
Date: 03/18/2025
1 starSophia P
Date: 03/18/2025
Horrible place to purchase groceries from Charged my card without my approval for groceries I didnt choose cancel not choose/wantMisfits Market
Date: 03/21/2025
Hi ******. Were sorry to hear about your experience and can understand how frustrating unexpected charges can be. Misfits Market is a subscription service, and we strive to make this clear during the sign-up process and beyond with reminders before each order processes. That said, we never want you to feel stuck with something you didnt want.
Our team has already issued you a full refund for this order and canceled your subscription, so you wont receive any more orders from us. We appreciate your feedback and will keep working to make our service as clear and seamless as possible. If you need anything else, just let us know!Review fromBetty M
Date: 02/26/2025
1 starBetty M
Date: 02/26/2025
Got an order I didn't place/ went on line to see about joining, had to sign up to look at their produce. When I realized most of the items, potatoes breads and most veg they offered I don't ever eat. I back out with our placing any order sent me a box with nothing but things I'm not able to eat. Cost me *****Misfits Market
Date: 03/04/2025
Hi there, Thanks for your feedback! Were sorry to hear your experience with us was not up to our standards. We would appreciate a chance to hear more about your experience so we can learn from it and make things right for you! If youd like to share, please drop us a line from the 'Contact Us' link at the bottom of our websiteReview fromGloria W
Date: 01/24/2025
1 starGloria W
Date: 01/24/2025
I have made attempts to cancel my subscription, yet this company has refused to cease taking money from my bank account. They do not have a customer service number to talk with anyone about canceling my service, but they continue to steal my money while I wait for someone to respond to my cancellation request. STOP TAKING MY MONEY, MISFITS! I no longer want your service. As of today, PLEASE CANCEL MY ACCOUNT!!!! I am a disabled senior and cannot afford to keep paying you for UnFit food.Misfits Market
Date: 01/27/2025
Thanks for your feedback! Were sorry to hear your experience with us was not up to our standards. We would appreciate a chance to hear more about your experience so we can learn from it and make things right for you! If youd like to share, please drop us a line from the 'Contact Us' link at the bottom of our website.
Misfits Market is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.