Business Profile
Ecommerce
Misfits MarketThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Misfits Market's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.14/5 stars
Average of 139 Customer Reviews
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Review fromRoss B
Date: 08/20/2022
1 starRoss B
Date: 08/20/2022
Today, I received a text message from Misfits Market that my order has been confirmed. What order?! My delivery day isn't until Thursday, so why am I being charged today? I am on vacation and won't be home when my box is delivered, which is why I purposely changed my upcoming delivery day last week. The food is literally going to rot in the box in the sun and will be enjoyed by racoons. Also, I like how I *conveniently* receive a text message when my order is confirmed, but not when I need to build my box or skip my upcoming order?! Also, why is it $10 more than it usually is for the minimum price? It was a $30 minimum to ship orders, and you charged me $40?! Conveniently adding more items to a customers box on the weekend so you can make more money? You guys are honestly playing games at this point and I am not happy about it. I have already reached out to your team and I received a nice automatically generated email response that I can't do anything with my order because it's "too late". How is it too late?! It's Saturday night and ***** is closed, so how is it too late?! How is anything too late? Explain to me how you are in the process of building my box, but can't cancel it?!If you aren't willing to do the right thing here, consider me lost as a customer permanently. It's that simple. If you can't make exceptions, then your customer service department needs a serious overhaul -- especially in today's world with the average American struggling more than ever.Now, here I am, a working class citizen, living paycheck to paycheck, who is going to pay $40 for food to sit there and spoil on my porch?! Utter nonsense! Please refund my card on file immediately and close out my account. I am done with your business after this fiasco.Misfits Market
Date: 09/09/2022
Hello **** and thank you for reaching out. We're very sorry to hear that you were not delighted with your recent experience. We took a look a look at your last order to review the charges. With our autoship program, our customers are shipped $30 - $35 worth of our most popular produce each week but this does not include shipping. Our team does not have access to your account to add any additional items with our without your authorization. The Due to the short window of time between when the orders are created and picked up by our carriers, we are unable to stop packages from shipping out. We checked in with our customer success team and see that you were able to discuss this matter with them and they were successfully able to process a full refund for the issue. We're sorry to see you go but we can confirm that your account has been cancelled in full.Review fromStacey H
Date: 08/20/2022
1 starStacey H
Date: 08/20/2022
The company made a withdrawal payment for an order I did not authorize nor give permission to my account. The website does not cancel your order it puts you to something called ala carte option. I want the full amount retuned back and the account cancelled in its entirety. I do not want any further affiliation with this company at all.Misfits Market
Date: 09/09/2022
Hello ****** and thank you for reaching out. We checked in with our customer success team and they were able to confirm that you have be in contact with you and a full refund was issued. As outlined at sign up, once your cart reached our order minimum at the end of the 3 day shopping window, you order will automatically be placed with no check out confirmation needed. We apologize for any confusion this may have caused. Our team didn't hear back from you regarding the full cancellation of your account but we have processed it on your behalf.Review fromHeidi H
Date: 08/18/2022
1 starHeidi H
Date: 08/18/2022
Terrible customer service! I tried to cancel my account before I was billed, but I was charged anyway! So frustrated that I have $50 worth of groceries I don't want or needMisfits Market
Date: 09/09/2022
Hello ***** and thank you for reaching out. We checked in with our customer success team and it appears that they were able to explain why the charge happened and were successfully able to resolve this issue for you. Anytime our customers have questions or concerns, our team is always here to help! We're sorry to see you go but we hope that you will consider rejoining us in the future.Review fromChrisy R
Date: 08/18/2022
5 starsChrisy R
Date: 08/18/2022
Fair to Good value for your money. I like that I can choose what I want and how often I want to order. Awesome that I can get fresh produce delivered to my door in ND. The company has been prompt in refunding any issues I have had with product quality or occasionally a missing product. The referral credits are very nice.Misfits Market
Date: 09/09/2022
Hello ****** and thank you for reaching out. We appreciate you taking the time to leave a review regarding our products and services. We are delighted to hear that you have found great value on our site and our enjoying our referral program! We look forward to continuing to work with you and we thank you for being apart of the Misfits Market mission.Review fromHeather A
Date: 08/17/2022
1 starHeather A
Date: 08/17/2022
I've been with Misfits Market for several months now. Every order my eggs are broken. Last two order my milk cartons were completely broken and my groceries were submerged in milk. This past order I received two cartons of milk that were broken with no milk in them. Someone had punctured and emptied two whole cartons of milk and then stuck them in my order; entire box was dry with 2 emptied cartons of milk. I cancelled my orders with them. This company is unable to delivery groceries without them leaking, smashed, crushed, eggs broken, and employees are spiteful. I don't recommend them.Misfits Market
Date: 09/09/2022
Hello ******* and thank you for reaching out. We're sorry to hear that you have not been delighted with your Misfits Market experience. It's our goal to make sure that everything arrives in the best condition and we are constantly evaluating our packaging and carriers to make sure everything arrives in the best condition. Please rest assured that our team takes food safety and package integrity seriously and have looked into your concern over the milk since you last reported it through our customer success team and we have escalated the issue to the shipping carrier. We would love to continue working with you but we also want to make sure that your packages arrive as expected. We will have someone reach out to you via email shortly with some next steps we can possibly take.Review fromJeana G
Date: 08/11/2022
1 starJeana G
Date: 08/11/2022
I like the idea that they advertise. But the prices are high and the food is not always good quality. When I've received rotten items they have promptly refunded that portion of my order. But I was charged my account $39.65 for an order I did not place. It has items in I will not use because we do not like them. I asked to cancel my account and they responded by saying they will remove me from the weekly order but keep me on as an A La Carte member. I have been a member for some time now and never received a weekly order. Every order has been as I chose and ordered individual items. They changed my subscription and charged my account without my consent or knowledge. I have now completely cancelled my subscription but I'm still out the money for food I will not use and did not order!I'm marking 1 star for this review but if I could leave it blank I would!Misfits Market
Date: 08/12/2022
Hello ***** and thank you for reaching out. We checked in with our customer success team and were able to verify that you have been in contact with them regarding this matter. As they mentioned in the emails sent, the membership type and delivery day were updated through your account on 7/31. Our team was also able to confirm that they have issued you a credit for this box that will automatically that will be automatically applied to your next order. You have also been successfully placed into our a la carte plan that will allow you to shop as needed and will only charge you if your cart meets the minimum order amount at the end of the 3 day shopping window. No check out is required. We apologize for any confusion this situation may have caused and we appreciate you reaching out to our team so we could make things right.Review fromMaria h
Date: 08/06/2022
1 starMaria h
Date: 08/06/2022
They **** you with out your permission and send packages without your confirmation and food is moldyMisfits Market
Date: 08/12/2022
Hello ***** and thank you for reaching out. As outlined during sign up, you were enrolled in our weekly grocery plan that automatically sends you a box filled with our most popular grocery items each week. These orders can be skipped or edited during your 3 day shopping window. If you cart meets the order minimum at the end of the shopping window, your card is automatically charged with no check our needed. We apologize for any confusion this may have caused. Our company understands that this plan doesn't meet all of our customer's needs so we also offer an a la carte shopping experience that allows our customers to shop whenever they like without a weekly commitment. We want to make sure that all of our customers are delighted with their boxes and any time there is an issue, we definitely want to know. Quality issued can be easily reported through the my account section or by sending us a message at www.misfitsmarket.com/contact-us. Once reported, our team will make sure the issue is taken care of in a timely manner. We checked in with our customer success team and they were able to confirm that they have been in contact with you. They were also able to let us know that a full refund was issued for your first order and you have been placed into our a la cart experience. You will not be billed further unless you actively build a cart that meets the order minimum. Should you have any questions on how the a la carte plan works, please feel free to reach out to our customer success team again.Review fromHeather W
Date: 08/01/2022
1 starHeather W
Date: 08/01/2022
Charged and received a box I cancelled! They are impossible to get ahold of and have a terrible system set up for billing and custom service which is a huge part of any business. I dont even eat a bunch of what they sent and am furious because I cancelled the box and my account so this shouldnt have happened. Never again and would not recommend to anyone. Some produce you will receive is also terrible quality.Misfits Market
Date: 08/12/2022
Hello ******* and thank you for reaching out. As outlined during sign up, you were enrolled in a weekly grocery plan that automatically builds and ships a box containing our most popular produce on a weekly basis. You can skip or edit your order during the 3 day shopping window and at that end of the window, you will automatically be charged if your order is over the minimum order amount. No check it is required. We checked in with our customer success team and they were able to verify that you opted out of the weekly grocery plan on 7/30 (a day after the order in question was processed), and were placed into our a la carte program which allows you to shop whenever you like without the weekly commitment. Our customer success team was also able to verify that you did reach out to them regarding this matter and were issued a credit for the inconvenience. We do see that you made a request to have your account deleted and our team will definitely make sure this is taken care of for you. We apologize for any confusion this experience may have caused. Should you have any further questions, please contact us at www.misfitsmarket.com/contact-us.Review fromJohn D
Date: 07/31/2022
1 starJohn D
Date: 07/31/2022
Late package, arrived Days late food came rotten and hot. DO NOT ORDER FROM MISFITS MARKET!!Misfits Market
Date: 08/12/2022
Hello **** and thank you for reaching out. It's our goal to make sure that all of our customers are delighted with their boxes and if they're not, we definitely want to know. Occasionally, our 3rd party shipping carries do experience unexpected shipping delays. As a way of combating this, our company packs all of our orders with special insulation and cold packs (depending on the box contents) but we understand quality can still be an issue if the delays are extended. We work very closely with our shipping partners and have reported this incident to them. We also checked in with our customer success team and were able to verify that you were issued a refund for all affected items mentioned in your report and were also issued a credit for the inconvenience. We appreciate you for taking the time to reach out to our team so we could make this right for you. We look forward to continuing to work with you and should you have any further questions regarding you account, please contact us at www.misfitsmarket.com/contact-us.
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