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Business Profile

Basement Waterproofing

Affordable Waterproofing LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Affordable Waterproofing to waterproof my basement again flooding on 9/19/23. The cost of the service was $9,000 which was paid in full. The contract states that the company guarantees their workmanship and materials for 25 years or the entire time in which the customer holds the title to the property. It has been less than 12 months and one basement wall, which was waterproofed, started leaking. I contacted the company around August 5th to report the issue and was told someone would be in touch with me. No one contacted me from the company so I continued to reach out and left several voice messages and text messages and still have not received a response. I'd like to report this issue so that the company stands by its guarantee to fix the issue of my leaking wall.

    Business Response

    Date: 09/20/2024

    We went out to this home and fixed the problem to customers satisfaction 

  • Initial Complaint

    Date:04/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Install back in october Still getting water in the basement No one returns our calls Photos available upon request

    Business Response

    Date: 04/25/2024

    We settled the issue , all is well and customer is 100% satisfied !

  • Initial Complaint

    Date:07/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had this company come out to my home about a month ago to do some waterproofing , whish was done with no complants. I have called texted and left messages with them with negative results on them coming back to correct a corner issues which is impossible for us to frame out the wall> i have sent them pictures stating such.But they refused to honor the contract or call me back with a date to address the matter. The course of action will be me contacting my attorney to resolve this matter which came be easily done by them coming back and make it ******.

    Customer Answer

    Date: 08/02/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    From: Manny <****************************************>
    Sent: Wednesday, August 2, 2023 9:34 AM
    To: ************************************************
    Subject: Complaint#********

     

    Good Morning

     

    Hope all is well ; I had made a complaint against Affordable water proofing and would like to close this complaint.  This writer has spoken to **** (Owner) and the issue has been resolved, and let ******** that it was a pleasure dealing with him and his company. This writer would highly recommend this company to family and friends, this was just a lack of communication.

    Thanks

     

     

    ***************************

    ***********************

    358-********* Street

    ******, ** 07105

    Office: **************; Ext: 101

    Fax: **************



    Regards,

    *****************************

Affordable Waterproofing LLC is BBB Accredited.

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