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Business Profile

Basement Waterproofing

Affordable Waterproofing LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • Ethel F

    Date: 11/02/2023

    This company is first-rate from start to finish. They arrive on time and complete the work efficiently. Their experience and respect for property was evident throughout the process. The ******* explained what was going to be done before beginning. They left the basement and surrounding area clean. I thought I would need a plumber and ***** for area related work--no need--they completed everything. End result--a dry clean basement.

  • AJ G

    Date: 10/03/2023

    DO NOT USE THESE PEOPLE!!!!************************* came to my house and brought his looseleaf with him. He had all kinds of docs saying that he was the best. I took him down to my newley finished basement and showed him exactly where the water was coming from. He said "no problem, we are experts and can fix this guaranteed". He took my deposit and sent his team down. ******* was the man working on the job. Super nice guy, very clean and looking to do minimal damage to the floor ( he would be better off starting his own company). They installed the drain and the pump and told me my water problems were over.A couple of months later we had a couple of days of solid rain and the basement was flooded again!! I thought maybe the pump didn't work so I took the cover over the tank and it was bone dry!. The water never even went into the tank. Immediately I called the company and got a message " Due to severe weather conditions no one is available to take your call...leave a message." Three days later my message was returned . They sent someone to the house and he said ,well everything is dry now so I cant really tell where the water came in from. Lets wait till it happens again and then I"ll come back. Sure enough last week it rained like crazy and my basement was flooded again. Immediately I called ************************* and he said I cant help you, you need to call the office. I told him I guess you only take the peoples money otherwise you cant help. So I called the office right away sent them pictures, and told them to send someone down asap so they can trace the water. Its been 5 days now and they never called back and of course the water subsided by now.DO NOT USE THESE PEOPLE!!! THEY WILL TAKE YOUR MONEY AND WON"T SERVICE YOU WHEN THINGS DON"T WORK!!!.... I WILL CONTINUE TO POST NEGATIVE REVIEWS AND REPORT THEM TO BBB AND CONSUMER AFFAIRS UNTIL THEY MAKE THINGS RIGHT.

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