Business Profile

Gutter Guards

LeafGuard Holdings, Inc

Headquarters

Complaints

This profile includes complaints for LeafGuard Holdings, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

264 total complaints in the last 3 years.
91 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/14/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had LeafGuard sales guys out for an estimate on new gutters and the promo said that I would receive a $50.00 **** card for one hour of my time. They took over two hours and gave me a price that was crazy high, so dropped price that was still 4x higher than another quote I had for new standard gutters. Salesman left me with a form to send in after he signed it, and I completed it a mailed it per instructions on form.Never received card and started calling on 12/13/24, took my info and got call back about a week later from G.M. who was a real piece of work, telling me I never sent in the form, basically calling me a liar. Send he was sending out a card however. 01/30/25, still no card and called and said I wanted to talk with the G.M.s boss as I will not put up with his b.s. again. Never got call from R.M., on 02/07 got call back from **, said he would check on it and call me back, never did, and have been ghosted on two calls since. Its only $50 and I have spent a lot more of my time, its just a matter of principle now ??. Dont believe this company and sure happy I didnt purchase their overpriced gutters.
Business Response
Date: 04/17/2025
Hand delivering a gift card ASAP.
Initial Complaint
Date:04/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THEY QUOTED ME $18,000.00 FOR THE ORIGINAL PRICE. ALLEGEDLY THEY CALLED SOMEONE AND MAGICALLY CAME DOWN TO $9,500.00. WHEN SPEAKING WITH A MANAGER OVER EMAILS THEY TOLD ME THEY WOULD HONOR THE $9,500.00 BUT WOULD REMOVE ITEMS THEY ALREADY SAID WERE INCLUDED. I WAS TOLD BY THE SALES PERSON THEY HAVE PEOPLE PAYING $18,000.00 OUT OF POCKET BUT CHARGING OTHERS $9.500.00. WHEN I TRIED SPEAKING WITH THEM, THEY IGNORED ME AND WOULD NOT TAKE MY CALLS TO GET MORE INFORMATION.
Business Response
Date: 04/08/2025
** is in contact with customer to discuss the quote more in depth and see how we can best assist.
Customer Answer
Date: 04/17/2025

Complaint: 23176199

I am rejecting this response because:

Regards,

***** *******
Initial Complaint
Date:03/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
harrasing calls--not just sales, etc--pure BS, repetitive young adults calling and yelling back , saometimes at children who answer. AHPD has an incident report from Jan 2025 but it obviously doesnt work,? What next?
Business Response
Date: 03/30/2025
We have no record of contacting this person but put him on our no contact list.
Initial Complaint
Date:03/14/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a consultation to get a quote. I was in the process of getting quotes from other companies as well. I was super pressured to make a decision that day when I had more estimates on the following weeks. I had to have a phone call with the I guess manager and it was so uncomfortable. I had received multiple emails telling me if I did a free consultation that I would get a $100 **** gift card. I never got the gift card even after waiting the 6 weeks they told me to wait and now they're completely silent. I sat through a very uncomfortable sales pitch and they lie about giving you a gift card in return
Business Response
Date: 03/14/2025
** of the branch will be personally mailing out a gift card for the customer.
Customer Answer
Date: 03/14/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ****
Initial Complaint
Date:03/10/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had Leafguard install a new clog free gutter system 3 years ago. They guarantee that if the gutters do clog they will come out and fix the gutters at no cost. This winter we had massive icicles forming off our gutters - which only happens when the gutters are not operating correctly due to clogging. We have called Leafguards 800 warranty line and was told someone from the local office will contact us. Its been weeks and still no one has called back, even after calling again to the warranty line.The gutter system was outrageously expensive, nearly 5 times the price of normal gutters, and the main reason we agreed to pay the price was this guaranty that they now are not honoring.
Business Response
Date: 03/13/2025
Good morning,

This morning, 3.13.2025 I had a crew go to the ****** residence. The crew inspected the customer's ********************** system and found the following;

The LeafGuard system's flashing/drip edge is installed properly
The LeafGuard system was properly pitched and there was no standing water inside the system
There was no clogs inside of the LeafGuard system
The LeafGuard system was properly installed on the fascia board and not above the roofing deck

The icicles the customer experienced were not due to malfunctioning of the LeafGuard system.

Customer Answer
Date: 03/13/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and agree that a crew came out today to inspect the issue, and found no current issues. They did ask me to reach out again next winter if the problem with icicles returns. I was told when they called me back (only after filing a complaint) to schedule the crew to come out that icicles are a common issue with their system since it is a closed system, so ice cannot accumulate in the gutters as it can on standard gutters. And while that makes sense, our icicles were so large and over the front door that we had to block off our front walkway and not use our main door. Im still hoping if this reoccurs we can find a solution.

Regards,

***** ******
Initial Complaint
Date:03/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Although work was done in February 2024, I did not know where or how to complain. I did sign to have it done although did regret it almost immediately. There is about 12 inches of rain in the area and this was really over kill. I was advised against my decision almost immediately. I purchased a mobile home for $140,000 as I am retired and have moved closer to family. It needed many repairs which I was trying to get done. This cost was above and beyond for the home it was being done to. That didn't stop the salesman from talking me into it. If that were the only complaint, I probably could live with it but almost immediately since installation, pieces of the gutters are falling off. I didn't think as much about it after the first one but they continue to happen with the last part being the largest of all thus far.
Business Response
Date: 03/08/2025
Customer had drip edge come off the home due to bad storms. Production manager has been in contact with the homeowner and has a service scheduled for 3/12 to go out and correct the issue.
Customer Answer
Date: 03/17/2025

Complaint: 23034921

I am rejecting this response because: When I wrote BBB a week or so ago about this, they (LeafGuard) did email saying someone would show up to repair the gutters. Workers arrived, picked up the pieces and screwed them back on. I have been festering over a year about this purchase. I did sign the papers. I was and am, in my mid-eighties and had been ill for a long period of time. Now, I am recovered and aware of what I have done but think the whole sale was unconscionable. I had purchased a 50-year-old double wide for a bit over $140,000 and was having work done with flooring, painting, plumbing and electrical expenses. The salesman came to *****, presenting a convincing reason about why I should purchase their gutters, commenting negatively about other brands, I signed the papers and wrote a check for $3,000 with a Contract Amount $17,483.33with a total Balance Due of $14,483. Just looking at that amount now embarrasses me and I am truly ashamed. I signed papers on February 17, 2024, which was a Saturday. Almost as soon as I signed, I wished I had not. Oregon allows cancellation within three days; I did not do that. (Wasco has 11 inches of rain a year.) I received a follow-up notice dated February 22, 2024, showing the original amount of $17,483.33 with another total showing $16,219.00 with a total financed of $13,219.00. I received a notice from ************** with interest of ***** and a charge for the financing. I panicked and called the salesman telling him I was not going to pay that interest and wrote a check to the bank for $13,248.00. He said that I could have made payments for no interest for an extended period. I do not remember that.

Regards,

***** *****
Business Response
Date: 03/19/2025
The ** of the branch has tried to reach out multiple times and has left voicemails for the customer. The customer could have made payments with no interest but instead chose to pay the system off. If the customer would like to further discuss the financing option from the original purchase she is more than welcome to call back the ** or even into the call center and we will promptly get back to her.
Customer Answer
Date: 03/21/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
That is not true but I did sign the agreement even though I still think it was unconscionable of the salesman to push this sale when he could see the circumstances.

Regards,

***** *****
Initial Complaint
Date:03/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have Leaf Guard gutters installed in my home since 2007. One of the primary reasons I chose LeafGuard was due to its advertised benefits including maintenance free and clog free. However, I have encountered through the years an issue that was never mentioned during the sales process-small birds have been able to build nests in the system through the gaps which is part of the design, leading to blockages negating the clog free claim.I would like to know if LeafGuard,Inc. offers any solutions for this issue, particularly for existing customers who have already had the system installed. Are there any modifications, accessories or other recommendations to prevent birds from nesting within the system? I appreciate your time reviewing this matter and look forward to your response regarding potential solutions to resolve the issue, while maintaining the integrity of the LeafGuard system.
Business Response
Date: 03/18/2025
The local managers have called the customer and left a voicemail. They look forward to their return call to assist them.
Initial Complaint
Date:02/28/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
February ******* we had LeafGuard of Birmingham install "clog free"gutters on my parents home in ********, ******* mom had attempted on numerous occasions to contact LeafGuard to inspect the gutters because she did not think that they were operating correctly. Both parents are deceased now and I need someone to inspect and clean the gutters. I have made three (3) phone calls (February 10, 18 & 26) each call I'm being told that the Area District Manager will contact me by the end of day. Well I haven't heard from anyone as of today February 28th. We purchased these gutters specifically for the "CLOG-FREE WARRANTY" which doesn't seem to work. I need someone to contact me so we can make an appointment and get these gutters working properly.
Business Response
Date: 03/11/2025
We apologize for the delayed response; a member of our team will be reaching out to schedule a service visit. Thank you for your patience and understanding.
Customer Answer
Date: 03/11/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ********
Initial Complaint
Date:02/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had a hail storm last May and it damaged the H313431313632**373031H. I called them and it took them months before they came and they said they would come on Friday. Finally someone came out and they said they had to replace the whole leaf guard. They sent off a two story house information and this was wrong. I told them I live in a ranch house. ***** ********, their **** said they would come out and they just don&#**;t show up. They have broken date after date after date and just don&#**;t show up.I would like for them to come out and repair my H313431313632**373031H.
Business Response
Date: 02/27/2025
Customer had damage to her system and the local branch has been working with insurance company directly to get her claim approved. GM to follow up again from the conversation he had with the customer two days ago.
Initial Complaint
Date:02/22/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Storm damaged guttering needs to be replaced. Have contacted them on numerous occasions to complete the job and I get no response.
Business Response
Date: 02/26/2025
Branch has been in contact with the customer. Customer has been sent an updated quote and has been scheduled within the next two weeks.
Customer Answer
Date: 03/19/2025

Complaint: 22977212

I am rejecting this response because: As of this time this has not been resolved. They are to come this week, but they have not installed the guttering.

Regards,

*** ******
Business Response
Date: 03/19/2025
Customer was given a work date of the 20th. PM will call again and verify the date with the customer.
Customer Answer
Date: 03/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Leaf guard has completed the installation of the guttering. You can close this complaint. Thank you.

Regards,

*** ******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

LeafGuard Holdings, Inc is BBB Accredited.