Complaints

This profile includes complaints for LeafGuard Holdings, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LeafGuard Holdings, Inc has 51 locations, listed below.

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• 

  LeafGuard Holdings, Inc

  One Tower Center Boulevard E Brunswick, NJ 08816

  
• 

  LeafGuard of Northern Wisconsin

  2460 W Leonard St Appleton, WI 54914

  
• 

  LeafGuard of Louisville-Lexington

  1838 Cargo Ct Louisville, KY 40299-1936

  
• 

  LeafGuard of Southern Georgia

  506 Manchester Expy Ste B24 Columbus, GA 31904-6470

  
• 

  Leafguard of Springfield

  6200 S 2nd St Ste D Springfield, IL 62711-4807

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Storm damaged guttering needs to be replaced. Have contacted them on numerous occasions to complete the job and I get no response.

  Business Response

  Date: 02/26/2025

  Branch has been in contact with the customer. Customer has been sent an updated quote and has been scheduled within the next two weeks. 

  Customer Answer

  Date: 03/19/2025

  
  Complaint: 22977212
  
  I am rejecting this response because: As of this time this has not been resolved. They are to come this week, but they have not installed the guttering. 
  
  
  
  Regards,
  
  *** ******

  Business Response

  Date: 03/19/2025

  Customer was given a work date of the 20th. PM will call again and verify the date with the customer.

  Customer Answer

  Date: 03/24/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Leaf guard has completed the installation of the guttering. You can close this complaint. Thank you. 

  
  

  
  
  Regards,
  
  *** ******

• Initial Complaint

  Date:02/21/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alison the sales rep was a complete bitch, she was pushy and rude when I decided not to pay $15k for gutters. It's a decent product but do not let these people into your home. I had to literally kick her out of the house to get her to leave.

  Business Response

  Date: 02/24/2025

  We deeply apologize for how you were treated. Our goal is to provide a positive experience and help you solve your gutter issues. The representative is no longer with the organization, her behavior is not a reflection of our business ethics or moral fiber. If you should ever need anything in the future please don't hesitate to give us a call. 

  Business Response

  Date: 02/24/2025

  We deeply apologize for how you were treated. Our goal is to provide a positive experience and help you solve your gutter issues. The representative is no longer with the organization, her behavior is not a reflection of our business ethics or moral fiber. If you should ever need anything in the future please don't hesitate to give us a call. 

  Customer Answer

  Date: 02/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  ****** ********

  Customer Answer

  Date: 02/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:02/19/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 18, 2025 First call I answered, agent did not state that the line was being recorded and I requested to be put on the do not call list. That was at 11AM. I then got another call from leaf guard at 3PM. I called then back and explained that I requested to be put on the do not call list earlier and the agent apologized and, hopefully, fulfilled that request.

  Business Response

  Date: 02/19/2025

  Customer has been removed from the call list. 

  Customer Answer

  Date: 02/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  ****** ******

• Initial Complaint

  Date:02/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never recieved promised gift card

  Business Response

  Date: 02/20/2025

  Hand delivered $50 gift card to the customer 2/20/2025

  Customer Answer

  Date: 02/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ********

• Initial Complaint

  Date:02/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August ********* came and inspected our house. We decided to buy the gutters and asked several questions about the loan for the gutters prior to signing the papers. We were told that as the principal decreased so would the amount of interest. However Service Finance the company ********* uses charges $3.62 per day for everyday until the loan is paid off no matter how much you owe on it. We were given incorrect information by the salesman and now we are stuck in this reconcile loan that we never would have taken had we known the truth and not have been mislead. I will also be making one of these for Service Finance.

  Business Response

  Date: 02/12/2025

  The ** of the branch spoke with the customer on 2/12 in regards to her loan with service finance. At the time of the sale customer was shown all of the loan documents before signing for the loan. ** of the branch will reach back out again on 2/13 to see if the customer is interested in switching loan programs as a resolution.

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Leafguard gutter system for my home. It was installed 5/14/24. The product was pitched to me, as it is on the official ** website, as "clog-free." Since that time I have experienced (and videoed) countless times ** has clogged, causing rainwater to back up or overflow and possibly damaged my home's foundation and unfinished basement. I have reported the problem numerous times to the installer, only to have them come, make minor adjustments, and claim they "fixed" the problem. However, the problem continues. Again, I have video of the failures. I have asked the installer to remove ** from my home and refund my purchase price so that I can try a different -- and hopefully more successful -- product. On 12/30/24 I mailed letters to ** of *************, the *******************, ******************* of ***********, **, and ** national headquarters in **************, **, telling them to remove their product from my home by 1/15/25 or I would file a complaint with BBB and other consumer protection organizations. I also asked for an additional $2,000 for repair of any flooding or damage to my home's foundation. I have heard from none of the above as of today, 1/16/25.

  Business Response

  Date: 01/17/2025

  We apologize for the issues the customer is having. We have sent a service team out to inspect our system and it was determined that Leafguard is functioning properly and our drain defenders, that are attached to the downspout are functioning as well. We also water tested the underground drains and determined there are no clogging issues. The drain defender is designed to capture any debris that flushes out of the Leafguard system. It is the customers responsibility to inspect the drain defenders and remove any debris that has collected in the drain defender basket. The customer has a lifetime no clog warranty, if the Leafguard gutter were to experience clogging, the gutter would overflow the mouth of the gutter and not from the down spout. The customer will receive a call from our service team to schedule another inspection of the system and if there is an issue with clogging, we will adjust the system to prevent future clogs, as this is part of the customers lifetime warranty.

  Customer Answer

  Date: 01/17/2025

  
  Complaint: 22820023
  
  I am rejecting this response because: The company has sent repair crews numerous times, offering different suggestions as to why the "defenders" are clogging and making various adjustments to the system.  ******** suggested that the previous crew had not made correct adjustments. Yet the downspouts continue to clog again and again.  I can clean the "defenders" prior to a storm, then see them clog (and water overflow around my home's foundation) during the storm because leaves are collecting in the system.  And anyway, the product is advertised as "no-clog" and priced at a premium, so why should I have to constantly clear these "defenders" of clogs?  I could clear them daily and still have clogs when it rains.  I've even had the repairmen suggest I have "too many trees" in my yard, to which I respond, "That's why I paid for Leafguard."
  
  
  
  Regards,
  
  **** *******

  Business Response

  Date: 02/24/2025

  The drain defenders are a customer responsibility as a system check that their LeafGuard system is not clogged and is flowing properly. We have offered to remove the drain defenders and put regular downspouts, as well as, provide a refund for the drain defenders. When our service team was on the way to his home he told them not to come to his home if they did not have a check in hand for an extra refund for the time he spent cleaning his drain defenders. We are willing to refund the customer for his drain defenders and replace his downspouts with regular downspouts.

  Customer Answer

  Date: 03/05/2025

  
  Complaint: 22820023
  
  I am rejecting this response because: I did not accept the offer to remove the defenders or perform any other work until the company addressed my request for reimbursement for the incorrect installation and useless service that has kept my home from being properly protected for the past 9 (now 10) months.  The "reimbursement" offered is, according to the company manager, merely the company's cost of the defenders and their removal.  It does not recognize the water damage to my home's basement and foundation, for which I seek reimbursement of $2,000.  If the company reimburses me that amount, then I will agree to TRY the system without the defenders and hope the system becomes "clog free" as advertised.  In the meantime, I am in the process of filing a claim in small-claims court in *************, ********
  
  
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around May 16, 2024, I purchased some storm gutters for my home and garage. I experienced my first rainstorm around My and I noticed that one side of the gutters at the garage was not able to hold the water over the garage side door and when it does rain, the gutter spills over the door opening in good amounts. At the time of purchase, I was verbally informed by the sale man, installer, and an office manager that if I had any situations with the gutters that someone would return and inspect and or repair/ modify the installation with no hassle. The original salesman returned to my house and addressed my concerns and told me that he will put a work order in to have the original installer return and attempt to rectify the situation. I contacted the installer whos name is ****** and sent him a video of the gutter that overflows when it rains and he gave me a number to call and I called and left a clear message early in December and no one has yet to return my my call. The installer has to receive authorization to return from the main office and that hasn't happened.

  Business Response

  Date: 01/17/2025

  We apologize for the inconvenience and delay in response time. We have notified the local branch, a member of our leadership team will contact you to schedule a service visit.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a long time Leaf Guard Customer. We were very pleased with the product however we we started having leaking in the corners. We had Leaf Guard out several times in the past to correct the issue which is why we don't understand why they will not respond to our calls. All we are asking is that someone call us back and get someone over here to fix this issue. We are fine with paying for their services even though it seems to be a defect. When the gutters leak on the deck it forms puddles that freeze and we are afraid we will slip on the ice. We have made so many calls to them as you can see below. We've asked to speak to a manager but get nowhere. Hoping you can get them to return our call and schedule an appointment. 6/10/24 - Dannelis said someone wild call back 6/19/24 - spoke to ***** about the leaking corners in the ************** we need repairs 7/1/24 - ******** said ***** would call 11/22/24 - **** said someone would call 12/4/24 ***** said ***** would call 12/30/24 - ******* said someone would call us on January 2. No one has called us yet.

  Business Response

  Date: 01/07/2025

  This customer has been serviced as of this morning, 1.7.2025. The crew cleaned off debris that was built up on the top of the inside corner. The crew also made a slight adjustment to some flashing by the inside corner for more assistance. The customer was pleased with the crew's work. 
  
  
  

• Initial Complaint

  Date:12/26/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received my paid in full invoice. This account was paid in full 11/7/2-24

  Customer Answer

  Date: 12/27/2024

  
  
  Better Business Bureau:
  
  

  I spoke to Leafguard today.

  
  

  The case has been resolved.

  
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:11/26/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months ago- Leafguard ran ad that if you got the free gutter inspection you would receive 100.00. I got the free gutter inspection but have never received the 100.00 as was told to me that I would receive.

  Business Response

  Date: 11/29/2024

  GM has hand delivered GC. 

  Customer Answer

  Date: 12/02/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The complaint with Leafguard has been resolved.
  
  Regards,
  ******* ******