Complaints

This profile includes complaints for LeafGuard Holdings, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LeafGuard Holdings, Inc has 51 locations, listed below.

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• 

  LeafGuard Holdings, Inc

  One Tower Center Boulevard E Brunswick, NJ 08816

  
• 

  Leafguard of Pittsburgh

  3253 Old Frankstown Rd Ste C Pittsburgh, PA 15239-2940

  
• 

  LeafGuard of Louisville-Lexington

  1838 Cargo Ct Louisville, KY 40299-1936

  
• 

  LeafGuard Holdings, Inc

  7300 N Crescent Blvd Unit 5 Pennsauken, NJ 08110-1541

  
• 

  LeafGuard Holdings, Inc

  14600 Industrial Ave S Ste J Cleveland, OH 44137-3268

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased Leaf Guard gutters in the Spring of 2019. We have had nothing but issues with these gutters since the initial install by a Team of installers from ********. We have been told our gutters should have been installed by a team from ********. We continually have downspouts that won't stay attached to our home and we have an issue with runoff causing severe icing of our front porch in the winter. The ice is so severe that we cannot use our front door and the mail person has issues getting to the mailbox.Every 6 months since the initial purchase we have had repair men here who NEVER fix the issues. The latest repair has taken since August 2023 to February 2024 to get someone to our home to survey the issues. The latest person ******************* surveyed the issues, made a repair list, supposedly ordered replacement parts and when the repair crew arrived, they were not aware of the work that was supposed to be done. To date we have not received any type of communication from Leaf Guard. We have asked numerous times to have our money refunded and for them to take back their c*** gutters. All we want is our money back so we can purchase gutters that will work and protect our home from water damage.

  Business Response

  Date: 04/25/2024

  Production took care of this customer today. She was satisfied when we left. Downspouts are secure to the home. 

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told at the time of my purchase that these gutters will not clog. However now they are clogged and not draining properly. I was also told that these gutters came with a lifetime warranty. So.If they did clog I could call them and they would clear the gutters at no charge. I called Leafguard and was told that there will be a fee of $100.00 to come and unclog the gutters REALLY!! As far as Im concerned what they are doing is fraudulent business practices I do need these gutters cleaned UNDER THE WARRANTY at NO CHARGE as stated in the contract. May I hear from someone ASAP. About this matter. They also make it impossible to call their corporate office. This company is practicing BAD BUSINESS!!

  Business Response

  Date: 04/17/2024

  This customer was serviced at no charge for the clog they had.  The warranty does not cover the cleaning of gutters, only removal of clogs from gutters.  

   

  We are happy to service them with no charge if they have a clog.

• Initial Complaint

  Date:02/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had LeafGuard gutters installed on my home at **************************************, in August 2017. However, seedlings still collect in the screening on parts of the gutters. I need to have someone from LeafGuard clean out these seedlings. I have contacted the main number at ************ on 12/13/23 and 02/02/24 and also sent a message through their website on 12/28/23 with this request. No one from the company has contacted me to do this job.

  Business Response

  Date: 04/05/2024

  Hello, We have made several attempts to contact the customer to schedule a service visit. The General Manager and Installation Manager have made several attempts to contact the customer and have left voice mails with no response from the customer. We have also sent a service team to the home to attempt to service the issue while the customer wasn't home. We would love to service the issue and provide a positive resolution, however, we need the customer to contact the ** so we can properly assist and fix the issue.

  Customer Answer

  Date: 04/06/2024

  
  Complaint: 21277995
  
  I am rejecting this response because the statements made by LeafGuard are not true. I was finally contacted by ***********************, General Manager-********, by email on March 20th and I called him. He said he would have someone come out on April 2nd to clear the gutters but no one came and no one has called. Also, *********************** is the only one who has ever called and left a message on my phone and that was only one time. Furthermore, no one from LeafGuard has been to my house. I have a Ring camera and can see all the comings and goings from my house. LeafGuard has not been here.
  

  Regards,
  
  *****************************

  Business Response

  Date: 04/24/2024

  We have since sent a service crew to the customers home and removed debris from her valley on her roof. This is not an issue with her leafguard system. Debris build up on the roof is not something leafguard can prevent. We apologize for any lapse in communication and are happy to have resolved the service issue. 

  Customer Answer

  Date: 04/25/2024

  
  Complaint: 21277995
  
  I am rejecting this response because the debris was NOT on the roof. The debris was IN the Leafguard gutter system in at least 6 places and it is the responsibility of LeafGuard to clean it out. The screening used by LeafGuard does not prevent seedlings from sticking into the screening. Apparently this is a flaw in their system. I paid to have the Leafguard system installed so I would not have to climb up to the roof to clean the gutters. The service crew was rude and argumentative but did eventually remove the seedlings from the gutter screening.
  
  
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:02/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got the gutter system installed 1/31/24, unimpressed with the entire process. High pressure sales (at the home for 3 hours, told one percentage rate and loan paperwork says otherwise) Implemented right of refusal within 3 days of signing the initial contract. Called and spoke to the manager and general manager who promised a call back and has now avoided me for going on a week. Multiple attempts to call leaving messages for him to with no reply. The contracted workers were ill informed on how to install the system. One worker found it appropriate to become physically violent with their tools and supplies when met with pushback on how the job looked. Intimidating an older client. The entire job is unacceptable and I want the work undone and loan voided. This isnt going to go away, contact me.

  Business Response

  Date: 03/22/2024

  The local General manager is working to resolve this dispute.  

  Customer Answer

  Date: 03/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business/ continued on the phone in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:02/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leafguard installed gutters at my home a couple of years ago. This past summer we notices issues with the *****. Leafguard came out (November 2023) and looked and it, and verified a faulty installation. There is eave, roof and truss damage as well as mold in the area. I was asked to get three estimates for repair of the damage. I submitted those three estimates in December 2023. I have not response and have called several times and emailed the company as well.Phone call go to a call center. Each time I call, I am promised an "escalation" of the issue and promise of a call-back within ***** hours. No return call or email has been recieved.

  Business Response

  Date: 03/07/2024

  We apologize for the delayed response to the customer. We have received the quotes for the damages caused by installation and have spoken with the customer to move forward with a resolution to have the repairs completed. We sent an agreement document so we can issue payment to the customer for the repairs and we have spoken with their contractor to notify them that we accept their quote for the repairs. The general manager and production manager have been in communication with the customer to ensure the service issues are repaired.

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We installed a Leafguard system a few years ago, just before the pandemic, and we have had issues ever since. The crew that completed the initial installation made a number of mistakes that very adversely impacted the efficiency of the system. One of the problems we had was with ice build up. After we contacted the Leafguard office in the **************** and expressed our concerns, we reached an agreement that involved removing the old system and replacing it entirely. We are still having a problem with ice backup on the edge of the roof and icicles that creates a danger to our clients during drop off and pickup at our daycare. We had a basic, open gutter system for 35 years without any icing problems whatsoever. It is our desire at this point to have the system removed and we will replace it with a basic open system we had before.

  Business Response

  Date: 02/01/2024

  The local General Manager spoke to the customer about the icicles. The ** explained that gutters cannot produce, create, or manufacture icicles and that they are caused by heat loss through the roof. The customer understood. The ** went over with the customer that in his contract there is a page dedicated to icicles.

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  . I called the business to come and remove the cutters so that I can get siding done on my house. When it came time for that we found that there was damage on the west and east side of the house. I called the business an they told me it would cost ********* to remove. I can not afford that. I then had an insurance adjuster come out and I was given an estimate and me being blind, I did not see that they upgraded my system, I only found this out when the adjuster came here. I have received a check to replace the cutters and I have reachout out to the business to have this done. I have spoke with three employees, ****, *** and *******. letting them know I have been waiting for them to set something up and no one is contacting me back. I have called corporate and they told me they have a discount and this time of year yet I was not offered a discount. 

  Business Response

  Date: 01/08/2024

  General manager for our ****** branch is working with **************** . We have the job as mentioned in initial complaint scheduled. We are Currently we are on hold till Feb. customer is waiting on their roof and siding work to be completed before a Leafguard install. ***************** met with customer and picked up the deposit check, as well as dropped off a color wheel so him and his wife could make a final decision and they have chosen white for everything.

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around three years ago I purchased gutters from Leaf Guard, I paid about $8,500.00, they said the gutter guards would keep leaves out and the product is faulty. On the north and west side of the house the gutters are loose! I've called the (about 20 times) company and sent text messages, I even sent them a video of the (when it was raining) problem. They have come out three times, before I sent the video, but the situation hasn't gotten any better.

  Business Response

  Date: 11/28/2023

  The Regional Production Manager from the Chicago branch spoke to the customer yesterday.  He set a service call for tomorrow, 11/29/23, to address their concerns. 

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We installed Leaf Guard gutters through a authorized local dealer a couple of years ago. The gutter system started to clog after one season. We do have heavy pine needles. We have attempted to clean the gutters ourselves, however they are majorly clogged. Leaf Guard has been out three times. The first two were band aid approaches to the problem including some caulk and a few rail diverters on the roof. Not fixed. The issue immediately turned to the installed heat tape in the system. These are wires that pug-in to an outlet and send low energy heat to keep the ice from forming and reduces significantly, ice cycle formation. On the last visit from Leaf Guard we were told they cannot do anything until we rewove the heat tape system. We spent a bunch of money on that installation from a Leaf Guard installer, both the system itself and an independent electrician on GFI outlets to plug the gutters in. Turns out their preferred contractors contract at the time, has since been terminated. No kind words there from Leaf Guard. We feel like we are between a rock and a hard space. It is not our fault the two companies had a falling out, however we believe the original warranty should be transferred to us!!

  Business Response

  Date: 11/22/2023

  The local ** spoke with ************ and explained that we would like to come out on 11/30/23 to take care of any ** concerns he may have.  The ** then asked if he would be able to have the heat tape removed from the sections that we will be working on. The customer said that he is going with another company and changing out his gutter system.  The customer then hung up on the *** The ** called back and it went to voicemail so he left a message just stating that they must have gotten cut off and that he would like to address any concerns he may have.

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had gutter damage due to a tree that fell down. I called Leaf Guard and they said they could come out right away to replace it. Over two months later and texts and phone calls I still dont have the gutter replaced. Too late! You cant trust the Milwaukee area business.

  Business Response

  Date: 11/14/2023

  The customer was given a price to replace their damaged gutter, which they refused.  Storm damage, damage from a tree falling, is not covered by the warranty of the gutter system.