Complaints

This profile includes complaints for FirstService Residential MidAtlantic, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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FirstService Residential MidAtlantic, LLC has 5 locations, listed below.

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  FirstService Residential MidAtlantic, LLC

  21 Christopher Way Eatontown, NJ 07724-3325

• 

  FirstService Residential MidAtlantic, LLC

  2000 Linwood Ave Suite 1C Fort Lee, NJ 07024

• 

  FirstService Residential MidAtlantic, LLC

  PO Box 11983 Newark, NJ 07101

• 

  FirstService Residential MidAtlantic, LLC

  1099 Wall St W Ste 282 Lyndhurst, NJ 07071-3678

• 

  FirstService Residential

  11822 Highway 17 Bypass South Murrells Inlet, SC 29576

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FirstService Residential has been the property manager of ******** ******** since April 1, 2019. We have had numerous issues with them not providing the service we contracted for since that time and we have given them multiple opportunities to fix issues. However, they continually drop the ball and are in breach of contract. On February 2, 2025, I notified them via email that we are not renewing their contract so their last day of service would be March 31, 2025. They refused to accept this non-renewal notice. On February 26, 2025, I provided 60 days' cancelation notice as per the original contract terms, listing 17 examples of how they have failed us and breached our contract, making their last day of service April 30, 2025. Our new management company Associa has reached out to them many times asking them to transfer files and documents, and First Service Residential has not responded to them. Since I provided 60 days' cancelation notice, they have continued to make additional mistakes which I am documenting every day, mistakes that are costing our community time and money due to their poor management. I emailed their entire corporate leadership team, including their CEO, on April 6, 2025 asking that they provide all requested materials to Associa by Noon on April 7, 2025. No one has responded to my email nor have them provided the documents for the transition to Associa. Additionally, our lawyer sent them a 6-page letter via email and certified mail on April 4, 2025. They are in violation of our contract terms and holding our community hostage which is costing us money. We have lost all trust in their services and have clearly explained how they are failing us and breaching our contract.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi. *** from Orkin came by tonight and laid more traps and again the mouse ran past them. Someone needs to come here this week and place more glue traps along each wall, the entire wall, because Ive seen this mouse run along the wall where no traps were laid. Peanut butter is not effective. Snap traps arent so something is missing. Ive read up and more needs to be done.Tonight he ran along my living room wall again, right past the glue traps into my den. Then back along my living room wall. There are not nearly enough traps to catch him. He would have been possibly caught if there were enough traps laid along the walls. Any other solutions? *** is nice but he told me hes at a lost as to whats going on and will come back with someone with more expertise. And the couch needs to be looked at.Also, I wanted the droppings removed and the area sanitized as with what was done in the initial visit, and put down before traps were laid in my bathroom. I wanted poison spread along all of the walls. Im seeing this mouse run around all hours. Why is was that not done? And what about the peppermint? Im sorry but Im getting desperate because these droppings may be making me sick. I need someone to come back with enough traps to cover all of my walks, rodenticide along all of the walls in each room, cleaner and a vacuum for the removal of the droppings. Who do I talk to about this and the contract?I told my condo board president and association company I would file a complaint here and with the health department.

  Business Response

  Date: 03/07/2025

  I have forwarded your comments to our team. As soon as I have more information, I will share. Thank you. ***** *********

  Business Response

  Date: 03/19/2025

  Resident was informed of the twice per month service that is available through the association's contracted ********************. This is a limited service that offers spraying and/or setting traps for insects and rodents. 

   

  Because the issue is within the unit, it would be the owner's responsibility to obtain any additional services. Management offered the contact information for the association's ******************** and a second company for the resident to contact if interested. Resident was advised to seek a company/contractor that could seal entry access points. 

   

  Management has since done the following:

  • Scheduled a special inspection of the common areas nearest the unit. The representative pointed out some areas that could be sealed. Management addressed those the same day. 
  • Management requested additional bait stations be installed in that area.
  • Management requested a proposal for drill and dust along the hallway near this unit. A drill and dust treatment requires drilling small holes along the hallway baseboard where a technician will place plugs and insert treatment into the wall. 
  • Management sought out feedback from all neighboring units regarding rodent issues but has not received any replies or complaints. 
  • The Pest Control contract will be reviewed upon expiration and other companies will be considered. 

  A representative from the County's Health Department visited the property and discussed the above information with the General Manager. He stated that he thinks management is doing everything correctly, on their part to address any issues outside of the unit and understood that interior unit issues are the responsibility of the owner.  

   

  Management will continue to work on any common area issues and will share next steps regarding the hallway Drill & Dust Treatment once the proposal is received.

  
  

• Initial Complaint

  Date:07/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My HOA has increased by $195 a month. This increase is intended to cover a new insurance premium which has allegedly been assessed an annual increase of $631,800.00. My concern is that the property manager, *************************, has not sent any correspondence from the insurance company listing the new premium cost. For all we know, she could be pocketing the money. Residents are frustrated and scared. Can you please assist me with launching a formal complaint against ******?

  Business Response

  Date: 07/29/2024

  July 2, 2024
  
  Better Business Bureau
  ATTN: ************
  **********
  
  
                                                              Re:      *************************
                                                                           Complaint #: 20314950
  
  Dear ****:
  
              I am Director of *************** for FirstService Residential MidAtlantic, LLC.  Please accept this letter as a formal response to your July 25, 2025 letter.    
  
              We are truly sorry to hear about Ms. ******* experience. At FirstService Residential, we strive to ensure customer satisfaction.
  
              I understand that this must be frustrating.  After reviewing the details of your complaint, our staff investigated the matter when it was originally brought to our attention. Our Community Manager had been actively in contact with **************** and the Owner of the unit.  At the time, all of the Owners at Victoriana were advised via regular mail and mass communication of the resolution pertaining to the added assessment.  In addition, on June 14, 2023, an open meeting was held to discuss the assessment. Owners of Victoriana did attend, but the owner of Ms. ******* unit did not attend.    Both **************** and the unit owner were offered the opportunity to come to the management office to discuss the assessment further.  To date, our Manager has received no response to the invite. 
  
              If you have any additional questions, concerns, or if theres any other way I can assist further, please do not hesitate to reach out directly to me at ******************************************   
  
  
  Very truly yours,
  
  ***********************
  Director, ***************
  FirstService Residential 

  Customer Answer

  Date: 07/29/2024

  
  Complaint: 20314950
  
  I am rejecting this response because:
  
  The property manager, *************************, has not invited me to view the insurance documents at her office. In fact, she has explicitly told me that I am not allowed to view the documents. She claims I am not allowed to ask questions at board meetings and she has asked me not to contact her. Because ****** has been blatantly unprofessional and dismissive, I had no choice but to involve other entities like the BBB. ******* managers need to know that her behavior at work is a terrible reflection on ************* Residential. I am shocked and appalled that people like ************************* manage to keep their jobs. She shouldve been fired months ago.
  
  Regards,
  
  *************************