Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/27/23 I went into ****** to find out what I could do to fix my email, all of a sudden IZ access popped io saying the could fix it for me and my information started flashing across the screen. They had me give them my credit card information and they said I would have lifetime protection. When they were done they had charged my card for ******* and the form they sent me it was for a 3year contract. And as I was hanging up they told me to never talk to any phone calls from IZ access Because they never call. They said I need to call a guy named **** and he would tell me if I had any suspicious activity. Also I am still not getting all my email.

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $842.00 for three years of computer service which is not needed. The came into my computer, cleaning up, and updating. A few days I notice that the computer is running worse, but they called me instead. They stated that I did not needed the service because my computer already has these features. So, they stated that they were going to refund my money. They could not refund the money back to my credit card but through my bank account because their servers were not behaving correctly, So they would have to do it through my bank account. They assured me that they were no looking at my account. So, I logged in to my online bank account. They were going to put the money back into our account. I think they had control to our computer because the business add two additional number to the amount that was to be refunded. Made it $8420.00. then they asked me to check my checking account and nothing was changing, and they took $5000.00 out of our savings and added to our checking. Then we decided to call the bank to work this situation and they were adamant about us not calling the bank. We ended the conversation and called the bank. During the call I was transferred to multiple people. I would like to be refunded $842.00.

• Initial Complaint

  Date:07/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted with IZ Access Technology LLC for computer support for $949.99/2 years. Canceled before date guaranteed to get all money back. Company would only give part of the money back unless they took their program off our computer. During the process of removing their program, they threatened (used profanity), us they were going to take all the money out of our bank account if we didn't do as they said. I pulled the plug on our computer to stop them. I have since found out they have done this to at least 6 other people.I think they downloaded my personal information, so my ID is compromised. This company is very bad. They keep my money and stole my ID information. Do what you can to information other people about this company's performance, and any help in my credit score and/or ID is greatly appreciated. Thanks. ***************

  Business Response

  Date: 08/22/2022

  Thanks for sending the information to IZ ACCESS **** The above email which you send us about the complaint from customer, it is not from us, if you see the company name it is shown as IZ ACCESS Technology LLC, but our company is IZ ACCESS INC. Might be someone is misusing our company name and spoiling our services. We are providing awareness to all the customer about we never call back or disturb them, we have say you may get spam email saying to cancel or giving refund, so we tell each and every customer to be careful that is happening in day to day life to be careful in this internet world.  Still customer are getting trapped and because of this our company reputation is getting spoiled in the market. 

  We are one of the legitimate company, our first priority is to give genuine and best services to customer from past 9 years in the market. 

  Moreover we never call or email to customer. If they have any issues they will call our tollfree number to avail the services which we are available. 

  Thanks 

  IZ ACCESS INC.