We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Garage Door Repair

Best Garage Door LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Door Repair.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday January 26, 2025, around 9:30 pm, my garage door went off track and could not be closed. I called Best Garage Door. They came out and charged me $1,550.23 for the work to get the door closed. This included labor, rebalancing the door, retention the ring, retention the cables and rollers. I was then charged $1,967.15 for parts to finish the job. At that price, I thought I was going to be getting a new door. I was not given an itemized invoice. On Monday, Jan. 27, I called and found out what the price included, which was heavy duty springs, a new opener and 2 new tracks. The total was $3516.88. On Monday night January 27, 2025, they came out to finish the job. They wanted to charge me more money. After arguing with the supervisor, whose name is Saur,,,,he agreed to not charge me anymore money. The worker did a good job. I was extremely over charged for the work and the materials provided. I feel I was taken advantage of as I am a 65 year old woman in a 55 plus community who cares for her 90 year old father. The invoices were not itemized and I feel this company lacks integrity and severely over charged me. If possible, I would like to get back some of the money I paid. I at least want to warn other people about them. They are not an above board business.

  • Initial Complaint

    Date:11/22/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/21/2024 I contacted this service to repair 1 garage door with broken *************** They replaced door springs, cable and pulleys . After completing repair in approximately ************************************** a range of (Garage door spring repair costs $95 to $290) according to ****** search. I then asked them to replaced 2 other doors with spring, cables and pulleys without out asking for cost thinking about range price I researched. They completed other doors for total of a little over 1 hour. Then they gave me a bill for over $5,900 where parts were gouged at $550 a single spring (when I saw on ********** for $32 a pair and same for pulleys and cables.) Only resolution they offered was a couple hundred for gouged pulleys. Bringing price down to $5,762.40 and they did not remove taxes for our non-profit after I gave them our ST5 form where total was $5,488.I am disputing price gouging and would like to be credited fairly for the work related according to market conditions.

  • Initial Complaint

    Date:09/29/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believe I was excessively overcharged for a garage door opener replacement on 9/29/24. The service was completed very satisfactorily and promptly which was very much appreciated, but the total bill was $1900 in total for a 30 minute job. On the provided invoice, the new box installed was allegedly $1450. In looking up this model and the parts associated with it, it only cost approximately $250, with an extra cost for miscellaneous items as needed to carry out the repair. However, the cost of these parts no where near meets $1450.

    I have no problem paying for labor as is itemized in the invoice, but the unit price was outrageously inflated. We were asked if we wanted the keypad replaced after the job had been completed, as the old one wouldn't work with the newly installed opener, so we had that replaced. After we said yes, and we were asked for our credit card, an additonal $225 was charged to pop this new keypad in. The actual cost of the keypad is approximately $40.

    Again, I appreciate the work and timely manner that the work was completed, but feel we were excessively overcharged for the unit.

    Business Response

    Date: 10/05/2024

    we spoke to the customers and we agreed about refund 

    we spoke on Saturday 10/5  

    if you need additional documents you can reach me at -**********

    thank you 

    best garage door 

    Customer Answer

    Date: 10/08/2024



    Better Business Bureau:


    The business called me and agreed to refun $200 dollars in reference to complaint ID ********, and we both agreed that this is satisfactory to both parties.



    Thank you,


    **** *******

  • Initial Complaint

    Date:11/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The guy came to install the garage door opener charged $1100 for the device, $150 for half an hour labor and tax. He said this device is the best in the market and it does this this and that. He described it very fancy so I believed it must be expensive.

    After he's gone, I found this is the one that he installed. The device only $229. And he asked for $1100. Unbelievable. Totally a scam

    ********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

    Business Response

    Date: 11/28/2023

    Hello my name is ******* ******** 

    and I’m the owner of best garage door 

    I just finishing call with the customer 

    and we agreed that I will be returning 600$ and he will be happy with this 

    I attached the email that I received from him and also zelle payment of the amount of 600$ 

    Do I need to do anything els at the mid time ?

    thank you very much 

    Customer Answer

    Date: 11/29/2023





    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The complaint has been resolved by the buyer(myself) and Best Garage Door LLC. I got a refund of $600 which I believe is a reasonable price. 



    Regards,


    *** ***

Best Garage Door LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.