Complaints

This profile includes complaints for Home Warranty of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Home Warranty of America

  2147 State Route 27 Fl 4 Ste 400 Edison, NJ 08817-3365

• 

  Home Warranty of America

  90 Washington Valley Rd Bedminster, NJ 07921-2118

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to cancel my plan since October 2022. Despite numerous emails and phone calls theyre still attempting to charge me. I had even confirmed that my plan was cancelled and no past due would be collected since I had started trying to cancel in October, but they have continued to try and charge me for a past due and a monthly fee.

  Business Response

  Date: 02/14/2023

  Dear **********************: 

  Home Warranty of America (HWA) apologizes for any frustrations the customer may have experienced regarding policy cancellation (policy no. IL04-SA00174739). 

  HWA has no record of the customer contacting us in October to request cancellation of their policy.  Our records indicate that the customer contacted *** on January 19, 2023, requesting policy cancellation, however the policy has a past due balance and therefore we were unable to complete processing.  

  Nevertheless, *** has proceeded with cancellation of the customer's policy effective immediately and has also waived the customer's past due balance.  

  HWA requests this matter be closed. 

  Thank you, 

  The HWA Team

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is due to Home Warranty of America's failure to provide services contracted. On Aug 29, 2022, a technician from Fournett Repairs *************), who were assigned this claim by ***, diagnosed a bad compressor on my stand up freezer. On Sept 14, 2022, the same technician replaced the compressor, but the repair did not resolve the problem. He said the freezer also had a bad condenser. Since that time, I have made multiple calls to HWA to get this issue resolved, but they keep telling me that their system shows that my job was completed. I have tried to explain that the repair did not fix the problem. I have been unsuccessful in getting any resolution from Home Warranty of America.

  Business Response

  Date: 02/08/2023

  Dear **********************: 

  Home Warranty of America (HWA) apologizes for any frustrations the customer may have experienced regarding the freezer claim (claim no. 7247391). 

  On February 2, 2023, the customer placed a claim for the second freezer indicating that the freezer was partially repaired under a previous claim which was unresolved. 

  Our most recent records indicate that the claim has been assigned to *********************** with an appointment scheduled for March 1, between the hours of 7-6PM.  Should the customer wish to request an earlier appointment, they can contact the number listed on the scheduling correspondence.  

  HWA will issue the claim determination upon receipt of the technician's diagnosis accordingly. 

  Sincerely, 

  The HWA Team 

   

• Initial Complaint

  Date:01/31/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a $700+ thermostat for house. It had many functions and remote features. It went out. We were serviced quickly, but only offered a $25 thermostat with nothing but an up and down arrow. No programming and no remote function. I am just wondering, if we are paying over $800 per year for coverage of our appliances etc, when replacement is needed should the replacement not be similar in functionality to what is being replaced? We are very disappointed with the company and will cancel our membership with them.

  Business Response

  Date: 02/01/2023

  **********************,
  
  Home Warranty of America (HWA)apologizes for any frustrations the customer may be experiencing regarding their heating system claim (no.: 7176663).
  
  Based on the diagnosis received from ***** Services the technician was authorized to replace the thermostat. However,the customer stated in their complaint that they do not agree with the part that is being supplied. Per section Standard Coverage: Heating *********************************** Systems (i.e. an energy management system controlled outside of the standard controls, including but not limited to smart phone applications that can interface with Your thermostat/HVAC unit. The customer may contact the technician directly to schedule a repair appointment should she choose to move forward with the repairs. Should the customer opt to cancel, there is no refund due as she is a monthly policy holder and did not prepay for coverage.
  
  As the claim was authorized for repairs, HWA requests this matter be closed.
  
  Thank you,
  
  ********************

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim on 1/17/23 to have my water heater fixed. They said theyd send a technician out within 24/48 hours. One never came. I called Sunday evening 1/29/23 and they said they were looking for one but no one was available due to it being the weekend. I called 1/30/23 and was transferred from one area to another at least 15 times with no resolution. They sent an email saying someone would coke on 2/8/23. 13 days is not acceptable to wait on a water heater to be fixed in the dead of winter in MN. I will be filing with the ******** attorneys office and filing a law suit. I want my entire policy returned to me since they cant deliver the services they promise in the time they promise them. And no, I wont hire anyone and seek reimbursement as Ive read other peoples complaints and they dont honor reimbursements either. People take out a warranty because they cant afford to pay for repairs up front. This company is scamming people and I will follow through to ensure this doesnt continue to happen. I want the money I paid for this fake policy returned so I can obtain a warranty with a company who honors their warranty and services.

  Business Response

  Date: 02/01/2023

  Dear **********************: 

  Home Warranty of America (HWA) apologizes for any frustrations the customer may have experienced regarding the water heater claim (claim no. 7168503). 

  On January 27, 2023, the customer placed a claim for the water heater stating that the water is not getting hot. *** assigned ********************** to the work order with an appointment scheduled for February 8. 

  On January 31, the customer contacted *** requesting a sooner appointment, which was rescheduled to tomorrow, February 2, between the hours of 11-5PM. 

  HWA will issue the claim determination upon receipt of the technician's diagnosis accordingly. 

  HWA requests this matter be closed. 

  Sincerely, 

  The HWA Team 

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home warranty with Home Warranty of America in 2020 and have renewed the policy annual since. I have never made a claim under the policies until 1/7/2023. The repair sought is for my washing machine (drum not spinning). I initially filed the complaint online and was to receive information about the appointment via email. I waited about 4-5 days before following up. I have now called repeatedly (approx. 6-7 times to date) and asked for updates regarding why my claim had not been scheduled with a technician. Each time I was told that they were working to fill the work order and just needed a little more time. On the second or third call I was told the claim would be escalated to dispatch and the repair would be assigned within 24 hours. This escalation happened twice without the repair being assigned. I finally asked for a supervisor, who provided the same information (I had to cal twice for a supervisor though I was told ** be contacted wi Theon 24h by a supervisor). The supervisor transferred me to resolutions when I began asking about contract language which states that a technician would be assigned with 48 hours for non-emergencies. Resolutions told me it was an open claim and they wouldnt address the contract language with me and I would just have to continue to wait for the work order to be picked up. I have repeatedly asked how long I will be expected to wait as I am currently at 20 days without a working washing machine and Im told they dont have a timeline, nor can they tell me how many technicians they contract with in my area for the repair.

  Business Response

  Date: 01/30/2023

  Dear **********************: 

  Home Warranty of America (HWA) apologizes for any frustrations the customer may have experienced regarding the washer claim (claim no. 6874188). 

  Our most recent records indicate that the claim has been assigned to EG's Appliance Repair with an appointment scheduled for February 1, between the hours of 11-3PM. 

  HWA will issue the claim determination upon receipt of the technician's diagnosis accordingly. 

  Sincerely, 

  The HWA Team 

   

  Customer Answer

  Date: 02/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do however find it interesting that for approximately 22 days this company could not find a repair technician and magically found one the day after I submitted the complaint. Additionally, they overcharged me for my service fee and when I called to have it adjusted prior to the technicians arrival was again told something different from what was in my contract language. I will be filling a new complaint regarding that issue. 
  
  Regards,
  
  ****************************************

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had an account with Home warranty of America for several years. We recently filed a claim to have them work on out HVAC system where neither air or heat was going through the vents. They sent several technicians out from 2 different companies and neither company could diagnose what the issue was. We ended up going with a different company and they were able to diagnose the issue and saw there was a part that needed replacing. They also said that if the previous companies were Carrier qualified they should have been able to diagnose the issue. I called HWA looking for reimbursement for the service that I had to get from another company and they refused to reimburse me unless I stayed with their company.

  Business Response

  Date: 01/27/2023

  Dear **********************: 

  Home Warranty of America (HWA) apologizes for any frustrations the customer may have experienced regarding the air conditioning claim (claim no. 5975844) and the heating system claim (claim no. 7007652). 

  On November 6, 2022, the customer placed a claim for the air conditioning stating that there is no air coming through the vents. *** dispatched Hangtime ****** to the customer's home to submit the diagnosis. Upon inspection, *** approved replacement of the capacitor. 

  On November 18, the customer contacted *** stating that the system is not working properly. As such, *** recalled the technician to return to the customer's home to reinspect the failure, however he was unable to keep the appointment due to scheduling conflicts.

  *** reassigned the claim to a new vendor; however, the diagnosis was not submitted in order to complete claim evaluation. 

  Thereafter on ******* 17, the customer contacted HWA requesting additional service, and was advised that a new claim must be placed as the claim has since closed due to inactivity. 

  On ******* 17, the customer placed a heating system claim. *** assigned the claim to ********** Services with an appointment scheduled for ******* 18. 

  Thereafter on ******* 25, the customer contacted *** stating that the technician was unable to keep the appointment and therefore they hired their own technician to complete repair. 

  As per section 2 under ***************** "We have the sole right to select the Authorized Repair Technician to perform the Service. We will not reimburse for any services performed without Our prior approval." 

  The customer was advised that *** did not approve them to contract with their own technician, nor did HWA authorize repair, and therefore their request for reimbursement was denied accordingly. 

  While we regret to hear of the customer's frustrations, *** has abided by the terms of the policy and requests this matter be closed. 

  Sincerely, 

  The HWA Team 

   

  Customer Answer

  Date: 01/27/2023

  Complaint: 18903985

  
  

  I am rejecting this response because:

  One of your solutions team members offered me "good will money" because I came out of pocket to solve an issue that the technicians you sent did not address. She then revoked the money after I said I no longer wanted to do business with your company. Therefore you are able to offer reimbursement when you choose. 

  
  

  
  

  Regards,

  
  

  *********************************

  Business Response

  Date: 02/01/2023

  Dear **********************: 

  *** is sorry to hear of the customer's continued frustrations. 

  On January 26, 2023, the customer contacted HWA requesting policy cancellation due to their dissatisfaction with claim outcome. 

  The representative offered the customer a check in the amount of $150 as a goodwill gesture in order to retain the policy, however the customer rejected the offer. 

  No further action will be taken. 

  Should the customer wish to pursue their complaint further, they are required to refer to the procedure for Resolution of Disputes as outlined in their contract. 

  HWA requests this matter be closed.

  Sincerely, 

  The HWA Team 

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 3 of 2022 I was approved for reimbursement on work done on my home by ***. Policy is that check will be sent within 30 days. 3 calls have been placed after that window and they have assured me they will send the check in the next couple days, no check has been sent as of January 25th and no guarantee as to when it will be sent.

  Business Response

  Date: 01/31/2023

  Dear **********************: 

  Home Warranty of America (HWA) apologizes for any frustrations the customer may have experienced regarding the plumbing system claim (claim no. 6345438). 

  Our records indicate HWA authorized payment to the customer on December 3, 2022, in the amount of $436.19 as reimbursement for repair, however payment was not processed due to system error. 

  As such, HWA has re-processed payment to the customer accordingly. All payments are subject to 30 days processing. 

  Sincerely, 

  The HWA Team 

• Initial Complaint

  Date:01/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had a contract with *** since we bought our house in 5/2018. We had to file a claim for a broken washing machine and dishwasher. They determined we would need new equipment. Then they proceeded to tell me we would be getting a $500 gift card for the washer to Lowes and it can take 4-6 weeks to process!!! If my washer is broken and Im supposed to be using the $ provided by my warranty to buy a new one, why do I need to wait over 1 month to receive it?! I still have not heard back from them when I asked to escalate my concerns. This company is a scam! Im so disappointed!

  Business Response

  Date: 01/24/2023

  Dear **********************: 

  Home Warranty of America (HWA) apologizes for any frustrations the customer may have experienced regarding the washer claim (claim no. 6689478). 

  Our most recent records indicate that HWA corresponded with the customer yesterday, January 23, 2023, indicating that the ****** eGift card in the amount of $547 will be issued within the next 24 hours.  

  HWA requests this matter be closed. 

  Sincerely, 

  The HWA Team 

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A claim has been filed with Home Warranty of America (HWA) on 11/9/22 for my dishwasher failures. The dishwasher has not been cleaning/drying correctly; drying cycle is not working. As a policyholder, I believe they have misrepresented that "Claims are serviced by a prescreened and highly qualified network of providers." To date, there have been 3 separate repair technicians - all who have not completed the repair and all who have had separate diagnosis. At this point, we have been paying premiums to HWA to provide service repairs. *** has failed to meet the requirements of our policy. We continue to the wait for repair on our outstanding claims. *** has also failed to meet our requests for full inspections (as required) that were completed as well.

  Business Response

  Date: 01/26/2023

  **********************,
  
  Home Warranty of America (HWA) apologizes for any frustrations the customer may be experiencing regarding their dishwasher claim (no.: 5078157).
  
  Our most recent records indicate *********************************** Appliance Repair performed a full disassembly and reassembly of the unit. As a result, he reported no mechanical failures were found. However, the customer stated that he was still experiencing issues. *** recalled the claim and spoke with the technician on 1/23/23. The technician confirmed that he would report back to the customers home. He also requested the claim details from HWA. *** sent the information to the technician to contact the customer and assist with ********** a recall appointment.
  
  *** requests this matter be closed.
  
  Thank you,
  
  ********************
  

  Customer Answer

  Date: 01/27/2023

  
  Complaint: 18870889
  
  I am rejecting this response because:

  Sebastian Appliance Repair was previously at our household to assess the repair.  The technician's visit was no longer than ***** minutes - therefore the stated repairs/assessments could not have occurred.  This is verified via my home security system. Furthermore, in my conversation with the technician, he stated that the insurance company advised him to only assess for repair codes - nothing more than that.  Either the technician or insurance company is stating inaccurate facts; one or both with integrity concerns.

  I have requested on multiple occasions to review the full assessment report from all technicians providing repair. To date, I have yet to receive them.

  In my review of my files, I note the claim was filed on 9/11/22.  Therefore, this issue has not been resolved for over 4 months and 3 technicians.  

  
  Regards,
  
  ***************************

  Business Response

  Date: 02/01/2023

  **********************,
  
  We apologize as *********************************** Appliance Repair has been unresponsive. As a result, *** recalled the claim and assigned ***********************. An appointment is scheduled for February 9,2023 between 8:00AM 12:00PM PST and the service call fee has been waived. Notification was sent to the customer today advising them of such. An e-mail was also sent to the customer from consumer advocate ******************** with the appointment information and for further assistance.
  
  Thank you,
  
  ********************

  Customer Answer

  Date: 02/02/2023

  
  Complaint: 18870889
  
  I am rejecting this response because:
  

  Thank you for reaching out, and I appreciate you understanding our frustration in getting our appliance repaired and working.  As you are aware, weve been dealing with an appliance that has not been functioning properly for several months.  There have been several technicians who have visited but have yet to complete the repair; the last technician was here twice and literally did nothing to the appliance.  At this point, Id like to see what we can do to expedite the process.  While A&E has been assigned, it looks like I will be required to wait to meet their scheduled date; which is several days away. As you know, each day/month we pay premiums for unusable service, including the initial service fee serval months ago in September.  That is several dollars given but doesnt include personal time and cost associated with time away from work as we wait for each technician, each time they come, each time they dont provide service.  Furthermore,the time needed to follow-up and follow through to assure my coverage is provided has taken several hours as well.
  
  Nevertheless, it has come to my attention that the newly assigned technician received exceptionally low ratings from other consumers who have reported several concerns regarding their service.  I hope we agree that moving forward with a technician that is qualified and can repair the appliance adequately is needed; however, this has yet to occur. I assume your newly assigned and vetted technician will meet that need.
  
  One of the reasons that weve continued to maintain HWA as our provider, is due to the statement on your companys website: Service is as simple as 1, 2, 3.    1) When a covered item breaks, you can call & request service online or by phone day and night. 2) One of our service contractors will contact you to schedule an appointment 3) Our qualified local contractor will diagnose your covered item and offer a solution to repair or replace it.
  
  However, it really has not been that simple, and we have continued to fall into cycle with #3 over and over again.  I look forward to your reply and appreciate your apology. Lets figure out how to move past this as quickly as possible.
  
  Best regards,
  *******
  

  Business Response

  Date: 02/08/2023

  Dear **********************: 

  HWA apologizes for the delays in service. 

  Our most recent records indicate that the claim has been assigned to *********************** with an appointment scheduled for tomorrow, February 9, between the hours of 8-12PM. 

  HWA will issue the claim determination upon receipt of the technician's diagnosis accordingly. 

  Sincerely,

  The HWA Team 

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We lost heat on December 13. I called *** and explained what happened. They said I would get an email when a contractor was assigned. I told them my husband has cancer and was scheduled for surgery on Dec. 28 and couldnt afford to catch a cold. Received an email saying someone would come the next day. I called the technician assigned to see if he could come sooner since it was cold and getting colder. He said he couldnt but I could call the company to check. I said ok we will see you tomorrow. The next day came and it was past the time he was supposed to show. I called my husband who called the contractor and he was told that I had called and cancelled. Not true. I called HWA and all they did was say they were sorry. Now a new ticket had to be opened and we had to wait again. In the meanwhile, my husband is missing work, Im leaving work to contact these people and my house is still freezing. Another 2 days and I get an email from another company. I had to leave work to meet him at my home. He said he figured out what was wrong and would try to find the part. Furnace is 22 years old. He told me that he also received an email from the company saying I had cancelled. Again, not true. He returned the next day with a used part that wouldnt work. He tried the used part because he knew trying to find a new one would take longer. Now Im told I need a new furnace but in order to get that another company has to come and confirm before they will replace it. Waited again 2 days. Another guy comes, says its a different part, replaced it and it worked. I went 9 full days with no heat. I received my Comed bill today and because of nonstop space heater use my bill is $272.00. I verified with Comed the usage. Maybe if this company hadnt cancelled my work tickets twice, my electric bill wouldnt be this high. My husband was in the hospital for 12 days and wont be able to work for at least another 6 weeks. I cant afford a bill like that. They need to be held accountable.

  Business Response

  Date: 01/26/2023

  April V.,
  
  Home Warranty of American (HWA) apologizes for any frustrations the customer may have experienced regarding their heating system claim (no.: 6525405).
  
  Our most recent records indicate that ************* reported that the control board seized and the transformer failed. *** authorized the technician to replace the control board and transformer, and the repairs were completed.
  
  As for the customers request to be reimbursed $200.00 for her Comed bill, that is not covered by ***. Per section Limits of Liability (6), We are not responsible for consequential or secondary damages. Therefore,we are unable to reimburse the cost to the customer that they have requested.
  
  As the repairs have been completed, *** requests this matter be closed.
  
  Thank you,
  
  ********************

  Customer Answer

  Date: 01/26/2023

  
  Complaint: 18870556
  
  I am rejecting this response because:
  
  They didnt address the fact that two different technicians told me that I cancelled the appointments, when I never did. That in fact, delayed my furnace from being fixed in a timely manner. I want my contract cancelled because I will no longer be doing business with this company 
  
  Regards,
  
  *******************

  Business Response

  Date: 02/01/2023

  **********************,
  
  *** has cancelled the policy (IL03-SA01896127) at the customers request. As the customer was a monthly policy holder and did not prepay coverage,there is no refund due at this time.
  
  HWA requests this matter be closed.
  
  Thank you,
  
  ********************