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Business Profile

Home Warranty Plans

Home Warranty of America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Warranty Plans.

Complaints

This profile includes complaints for Home Warranty of America's headquarters and its corporate-owned locations. To view all corporate locations, see

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Home Warranty of America has 2 locations, listed below.

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    Customer Complaints Summary

    • 1,486 total complaints in the last 3 years.
    • 326 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/08/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Home Warranty of America is completely fraudulent. After paying 1 year's worth of monthly payments my AC stopped working when I filed a claim they denied it saying their contractor found the unit to be dirty and not maintained so they were denying the claim. I provided them with maintenance records and pictures of the unit being cleaned by a local reputable AC service company. They didn't care I had records of a properly maintained unit all they care about was denying an appropriate claim. I would strongly recommend avoiding them they have a pattern of fraud and the state's Attorney general should go after them. If there is a class action I will def participate.

      Business Response

      Date: 07/13/2022

      Dear *****************************,

      Home Warranty of America (HWA) regrets to hear the frustrations you experienced regarding your air conditioning claim (no.: 3601420).

      On July 13,2022 HWA spoke with you and agreed to issue you a full refund on your policy (no.: IL03-SA01789132) in the amount of $626.76. You have accepted as resolution. Funds will be mailed to your residence in the form of a check.Please allow up to 30 days for processing.

      Thank you,

      The HWA Team

      Customer Answer

      Date: 07/13/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *****************************

    Home Warranty of America is NOT a BBB Accredited Business.

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