Business Profile

Home Warranty Plans

ServicePlus Home Warranty

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for ServicePlus Home Warranty's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

778 total complaints in the last 3 years.
166 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/10/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a warranty company with this company over a year ago but it seems each time i attempt to file a claim i immediately get an email response from someone in back office with a denial. I do not receive a call from anyone to verify details, they do not send out a contractor, the only communication i received is a denial and an immediate status change of my claim to closed. This has happened on claim attempt ****** and claim ******. If this company refusing to service any of my claims i am seeking a full refund in the amount of what i originally paid for this warranty.
Business Response
Date: 01/23/2024
Complaint ***********
Thank you for providing details about Complaint ID: ********. We take every complaint seriously and appreciate the opportunity to address this matter.
In the case of the air conditioner claim on 8/17/2023, the consumer reported water leakage, but it was deemed a non-covered condition as per the policy. The policy outlines coverage for specific components and excludes items such as filters, condenser casings, and maintenance related issues. The consumer was informed accordingly.
Similarly, for the plumbing system claim on 1/6/2024, citing inadequate water pressure, it was determined to be a non-covered condition based on the policy terms. The policy covers certain leaks and breaks but excludes issues like insufficient or excessive water pressure, among other items listed in the policy.
All claims were handled in accordance with the Service Agreement, considering both inclusions and exclusions. We are committed to providing positive customer experiences and ensuring fair resolutions.
Regarding the consumer's request for a full refund, as there have been costs incurred for prior claims and funds sent to the consumer, they are not *********** a full refund. If the consumer wishes to cancel the policy as per the Terms & Conditions, they can contact us at **************.
Initial Complaint
Date:01/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
06/27/2022 $1586.00 paid to a business for plumbing repairs $3500.00 paid for replacement refrigerator Both occurrences I was told that compensation would be rendered, far below the price paid to remedy these services; however, approximately 2-years later and I have yet to be reimbursed.
Business Response
Date: 01/23/2024
Complaint ID: 21112196
Thank you for reaching out about the consumer's complaint.We understand the importance of addressing concerns promptly. In this case, the consumer's claim was authorized for payment on 3/29/2022. Typically, checks are processed and mailed within 30 business days.
However, the consumer contacted us on 4/25/2022, requesting to cancel the policy, which led to the checks not processing due to the policy becoming inactive. Upon learning that the consumer did not receive the check on 1/10/2024, we took immediate action. The check was expedited and mailed on 1/12/2024.
It's important to note that all claims are handled in accordance with the Service Agreement, which includes both inclusions and exclusions. We are committed to providing a positive customer experience and ensuring fair resolutions for all parties involved.
If you have any further questions or concerns, please don't hesitate to contact us at **************.
Initial Complaint
Date:01/05/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date 10/10/2023 Reimbursement due $300.00 Policy#********* clm#******
This is an amount due to me after the plumbing service was approved for authorization (********* by Morgan). The letter states will receive check by 30 business days. I started calling office on Nov.11-Ashley (should have ck by Dec 19), 12/6-Millie/Charlie (should have check by next week), 12/14-Zoni/Isabelle (should have check by 12/21), 12/28-Adam (going out next batch), 1/5/24-Joanne/Stanley (sees check approved can't understand why hasn't gone out). I advised him will be seeking an Attorney and contacted BBB for assistance. Also, after the claim was filed my monthly premium went from $40.00 to $50.00 without any notification (when policy was purchased, I was told premium would remain the same). I then canceled my policy. The agents are giving me the rum around some say since I canceled my policy, they do not have to reimburse me for any previous services. This is breaking the contract we had, and they should honor the previous approved service. This policy went into effect Nov 2, 2021, payments were paid on time each month and I feel I should be treated the same way. If you need any other information, please let me know.
Thank you for all your help
***** ******
Business Response
Date: 01/16/2024
COMPLAINT ID: ********
Thank you for bringing the referenced complaint to our attention. We hold each complaint in high regard, utilizing the feedback to enhance our service for our valued customers. We understand the importance of addressing concerns promptly and strive for a fair resolution in every situation.
We acknowledge the delays with checks, and we are actively working to resolve these issues, cognizant of the inconvenience it may have caused. To expedite resolution, we commit to mailing the check within the next 7-10 business days.
Our commitment remains steadfast in upholding our founding ideals, delivering industry-leading home warranty products, and providing exceptional services to the customers we are privileged to serve. If you have any further questions or require additional assistance, please do not hesitate to contact us at ###-###-####.
Thank you for your understanding and patience as we work to address this matter swiftly and effectively.
Business Response
Date: 01/25/2024
COMPLAINT ID* ********
Thank you for updating towards the resolution of the complaint. The consumer's check has been expedited and mailed on 1/17/2024. We sincerely apologize for any negative experience the consumer may have had, and we request that this complaint be considered closed as answered.
For any further assistance, please don't hesitate to reach out to us at ###-###-####.
Customer Answer
Date: 02/04/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

***** ******
Initial Complaint
Date:01/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a claim with this company for a washer machine. The claim was approved. I was scheduled to receive $250 as apart of the claim settlement. That was March 28, 2022. I have called every month for the last year and change and have gotten the same story. Sorry about the wait, we are processing it now and will send it out the next billing cycle. I just called 2 weeks ago. 12 times. Please assist.

Claim# ******
Business Response
Date: 01/16/2024
Complaint ID: ********
Thank you for reaching out regarding the aforementioned complaint. We appreciate your patience and the opportunity to address the concerns raised.
We want to inform you that, regrettably, there have been delays with checks due to circumstances beyond our control. Additionally, the consumer's account expired during this period, and our system does not automatically process checks for expired accounts.
Despite these challenges, we took immediate action, and the consumer's check was mailed on 1/10/2024. We understand the inconvenience this may have caused, and we sincerely apologize for any difficulty this may have caused.
Our commitment to providing industry-leading home warranty products and exceptional services remains unwavering. If you have further inquiries or require additional assistance, please don't hesitate to contact us at ###-###-####.

Customer Answer
Date: 01/18/2024

Complaint: ********

I am rejecting this response because:

I did finally receive my check, however the business did not make a good faith effort into getting my check until I reached out to the BBB. The efforts by the company was very lackluster and not indicative of a customer friendly approach as mentioned in their response.

Regards,

******** *****
Initial Complaint
Date:01/05/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a ***************** protection plan and about a little over 2 months my heating system stopped working. I contacted the home warranty and after numerous assignments of technicians, no one came out. So i was told i can get a quote from my technician. I got the quote from my technician who identified that the control board for the hvac needed to be replaced and that is what was causing the issue.Luckily, the control board is fully covered under my policy. The home warranty approved the repair but at 2/10ths the cost.Upon contacting them stating the issue that the amount they approved is insufficient to cover the repair, they again assigned two more contractor which wont pickup or answer the phone. Ontop of that, one technician i talked to of theirs agreed that the amount they authorized is way below the required amount for the repair and decline to show up.Now none of their technicians are responding, they wont pay what is needed for the repair even though its fully covered under my policy and this process has been going on for over 2 month!
Business Response
Date: 01/16/2024
Complaint ***********
Thank you for reaching out to us regarding the referenced complaint. We deeply value every complaint as an opportunity to enhance our service and ************ to our esteemed customers. We acknowledge that there are two perspectives to every situation and consistently strive for a fair resolution in all instances.
The consumer initiated a claim for a heating system on 12/13/2023, citing inadequate heating. The consumer opted to use their own vendor and proceed through the reimbursement process, attributing the issue to a faulty control board. However, due to the vendor's pricing exceeding our rates, and considering our commitment to reimbursement at our specified rates, a participating vendor was assigned to the claim on 12/29/2023. The claim received approval for repairs on 1/11/2024, specifically for the replacement of the control board.
All claims have been meticulously addressed in adherence to the terms outlined in the Service Agreement. Our commitment remains resolute in providing a positive customer experience and doing what is right for our customers, contractors, employees, and our company.
We remain devoted to upholding the principles upon which we were founded, ensuring the delivery of industry-leading home warranty products and exceptional services to the customers we are privileged to serve. If you have any further inquiries or require additional assistance, please do not hesitate to contact us at **************.
Customer Answer
Date: 01/22/2024

Complaint: 21102835

I am rejecting this response because:

They claim they are working to resolve the issue but it has been 3+ months and 10+ of their technicians came by and ************ their fees, claim its repaired and leave. Then they dont even return or pickup. The heating is still not working and neither them nor their technicians are responding. It has been 3+ months yet they wont admit that their technicians are shit! Avoid Total home protection at all costs!!!

Regards,

**********************
Business Response
Date: 01/31/2024
Complaint ***********
Thank you for providing additional details regarding your heating system claim. We sincerely apologize for any inconvenience you've experienced and understand the importance of a reliable heating system,particularly in colder months.
Upon further investigation, we acknowledge that the initial repair was authorized and completed. However, we regret to learn that the unit was still not functioning properly when the consumer contacted us on 1/16/2024.In response, a recall was initiated, and we appreciate the consumers patience during this process. Subsequently, the claim for additional repairs was approved on 1/29/2024.
We understand that unforeseen circumstances can impact repair timelines, and we apologize for any disruption this may have caused. Our commitment to customer satisfaction remains our top priority, and we are continuously working to enhance our processes for a smoother customer experience.
If the consumer has any further concerns or if there is anything else we can do to assist, please don't hesitate to contact us. We value your feedback and appreciate the opportunity to address and resolve these issues.
Customer Answer
Date: 02/05/2024

Complaint: 21102835

I am rejecting this response because:
Approved or not approved, I have been contacting them every day for 5 months and the heating still hasn't been repaired. They send over 5+ technicians to my house already and not a single one performed a repair or solved the issue. They just collected their deductible and left. They say it is approved but out off all the contractors they sent, most didnt show up and the ones that did show up did not complete the job or come for a followup even after the warranty approval because they all told me on the phone that the home warranty company is not paying them or barely paying them so they will not continue with the repair until they are paid and that never happens. I call the warranty company and they just say give it another day and the technician will come or respond but it has been 5 MONTHS ALREADY WITH THIS BS. I can provide their own technicians as proof of foul business practices to prove they are ripping their customers and technicians off. It is one thing to trust one person but as mentioned, I can bring atleast 3 of their own contractors to testify on the foul business practices they are associating themselves with. They should be looked into, investigated and held accountable for this!

Regards,

**********************
Business Response
Date: 02/14/2024
Tell us why here...Complaint: 21102835
We have duly noted that the complaint has been properly addressed, and we apologize for any challenges and delays experienced during the process. We understand that sometimes there are factors beyond our control, and we appreciate your understanding in this matter.
We can confirm that the claim was indeed approved for repair on 1/29/2024. We sincerely regret any negative experience the consumer may have had as a result of this situation.
For further assistance or any additional inquiries, please do not hesitate to reach out to us at **************.
Initial Complaint
Date:01/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were looking for a new home warranty. We came across Service Plus and gave their sales department a call to set things up. We told them about the other home warranty called Choice Home warranty and they said that they are no good that there were a bunch of scam artists and that I came to the right place. They told us to start the contract with them the cost would be $65 and after that, it would be $45 every first of the month. They told me it would be a $75 trade call fee if a tech needed to come out, Fast Forward to Thursday 12/21/2023 before Christmas weekend. Our auxiliary blower fan decided to blade crack and now is making a loud noise. I tried to call them but found out they do not have 24/7 phone support, so I went online to open a claim on their website. Two weeks went by and only able to get on the phone 9 am - 7 pm EST Monday - Friday. Now being the new year they told me that since they could not find someone in my area they are going to call manually outside their database of contractors to find some. That did not last long they acted like they had given up by sending me an email telling me they pre-authorized $200 for me to find someone to fix my problem. Then when I told them why should I do there job that I was paying them to do. Then they told me that they would up it to $300. I said fine so I did a ****** search in my area and called the first one. I told him about my situation with my furnace and the home warranty. I will look but I needed the money right away because that's what the tech said. That was the only way he would work with them. They said I would have to pay out of my pocket and send them the invoice showing how much we paid, but we would not see that money for 30 days. I told them to keep on looking until they found someone on their end. At this point, we were getting nowhere with them so I called them back on 1/2/2024. I told them that I wanted to cancel my contract with them they told me that they would transfer me to their cancelation department.
Business Response
Date: 01/12/2024
Complaint ***********
Thank you for contacting us with the above referenced complaint. We treat each complaint with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties.
The consumer placed a heating system claim on 12/21/2023 stating the draft inducer blower was overheating due to part of the blade becoming loose. Due to limited availability of participating vendors during the holiday weekend, the consumer was advised of the reimbursement process.
All claims have been properly serviced in accordance with the Service Agreement - all contracts have inclusions as well as exclusions. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company.
The consumer requested to cancel, in which the policy was cancelled on 1/3/2024 as per the Terms & Conditions.
We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at **************.
Initial Complaint
Date:12/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay a monthly warranty fee with service plus home warranty Nov30 I filed a claim because smelly water is flooding my kitchen floor from the sink and garbage disposal A technician worked on the problem I thanked him and paid my $75 fee The next day the problem persisted I informed the company. I. received a text days later saying I have to pay a 2nd $75 fee for a plumber I called the plumber assigned to me Days later he returned my call saying he has no contract with this warranty Service plus company staff told me They do have a contract After talking with the plumber a 2nd time He said he would call the company telling them he has no contract About 30 minutes after this Service plus staff called saying we have to start over with another plumber My claim was nov 30 Its now Dec 27 The tile on my kitchen floor are ruined coming up off the floor because they have been under water for almost a month The company has taken my money and provides no help for what was considered an emergency claim because of the water I need a plumber desperately I shouldnt have to pay anything extra because of this poor service At least they should send me a plumber My floor is still flooding *******************************
Business Response
Date: 01/11/2024
Complaint ***********
Thank you for bringing the referenced complaint to our attention. Each complaint is treated with the utmost respect, and we value the feedback to continually improve our service for our valued customers. We understand that there are different perspectives in every situation and always seek a fair resolution.
The consumer placed a claim for the plumbing system on 12/20/2023, reporting a sink drainage issue. A participating vendor was assigned the same day. On 12/22/2023, the consumer informed us that the participating vendor's availability was uncertain. To expedite the service and avoid delays, we offered the consumer the option of reimbursement and explained the process.
On 12/29/2023, the consumer requested to cancel the policy. In an effort to assist with the plumbing repairs, we offered $439.00 as goodwill, which the consumer accepted. The policy was promptly canceled on the same day, and the goodwill check was mailed on 1/3/2024.
All claims have been handled in strict accordance with the Service Agreement, which outlines both inclusions and exclusions. Our commitment is to provide a positive customer experience and to do what is right for our customers, contractors, employees, and our company.
We maintain an unwavering dedication to our founding ideals, ensuring industry-leading home warranty products and exceptional services for the customers we are privileged to serve. For any further inquiries, please don't hesitate to contact us at **************.
Initial Complaint
Date:12/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had 6 failures which were covered under the Home warranty with out question They have not addressed a single one of them .
Business Response
Date: 01/09/2024
Complaint ***********
We highly value your feedback regarding the mentioned complaints. Every concern is treated seriously, aiming for equitable solutions.
Regarding recent claims:
1.Plumbing Stoppage (5/22/2023): The grinder pump was replaced outside our reimbursement process, which doesn't cover unauthorized repairs.
2.Plumbing System (9/28/2023): A claim was made for inadequate water pressure, which was due to the previously non-covered grinder pump.
3.Refrigerator (12/19/2023): Reimbursement was advised for faster resolution. We're currently awaiting the necessary diagnosis from the vendor to advance the claim.
All claims align with our Service Agreement, specifying inclusions and exclusions. Our commitment remains steadfast in ensuring a positive customer experience and providing **************** warranty products and services.
For further inquiries, please contact us at **************
Initial Complaint
Date:12/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have called this company three times to have items in my home repaired. Neither time did they have a service tech to repair the problem. They advised me to pay out of pocket and I would be reimbursed for the amount paid. I never received a reimbursement check as they promised. I asked to cancel the service and was told I could not get out the contract. This company takes a $74 monthly payment from customers but never actually provide service. They have been sued once and I am planning to file a lawsuit as well.
Business Response
Date: 01/02/2024
Complaint ***********
Thank you for reaching out regarding the recent claims under the policy. Each complaint allows us an opportunity to serve our customers better and strive for fair resolutions.
Since the initiation of the monthly policy at a promotional rate of $45.00 on 6/19/2023, there have been three separate claims.
The first claim on 7/27/2023 addressed a refrigerator issue regarding temperature control. The participating vendor found failures in the defrost timer and cold control assembly. However, these multiple component failures seemed unlikely within the short policy period, indicating a known or unknown pre-existing condition, aligning with our policy's non-covered conditions.
Regarding the heating system claim on 10/30/2023, reporting a thermostat-related malfunction, we did receive the diagnosis and repair receipt. The vendor reported that the inducer was locked up and was successfully freed, enabling the unit to function. The claim has been authorized for reimbursement on 11/15/2023, and a check is scheduled to be sent within the stipulated timeframe.
The recent claim for a plumbing system on 11/10/2023, concerning water leakage from the clothes washer plumbing, also involved reimbursement due to avoiding delays. However, we have not yet received the necessary documentation for this claim's resolution.
All claims are managed in accordance with our Service Agreement, outlining both inclusions and exclusions. We remain committed to ensuring a positive customer experience and doing what's right for all our stakeholders.
Our dedication to delivering industry-leading home warranty products and exceptional service remains unwavering. Should the consumer wish to discuss policy cancellation in accordance with the Terms & Conditions or require further assistance, please contact us at **************.
Initial Complaint
Date:12/11/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1- I purchased Home Warranty Policy from Service Plus in September 2023.
2- Mr. Anthony D**** who presented himself as the Manager, advised me that I could cancel any time. The only amount of money I would owe would be proration for the number of Months I stay with with company.
3. He signed me up for unknow number of years and started withdrawing from my credit card $293.00 for 4 months to a total of $1172.00
4. I found this is too expensive and extra ordinary for home warranty.
5. Today December 11, 2023 I called the Company and talk to representative with the name Jony. I informed her I would like to cancel my home warranty policy as confirmed to me by Mr. Anthony D****. and Eddie R****** from the Sales Department.
6. Ms. J*** (this is how she spelled her name) transferred me to the cancellation department.
7. Mr. Steven B****** answered my call. Again, I informed him, I would like to cancel my home warranty starting today December, 11 2023. After long conversation, he put me on hold for 25 minutes, indicating he was going to review my records. When he came back he confirmed I paid four payments of $293.00 each and that I am bound by this contract for the next 4 years, additionally, he will NOT cancel my policy and will NOT refund my Money.
8. I asked him to transfer me to a manager, and added that Mr. Anthony D**** has previously confirmed to me that cancellation, like all other home warranty companies is possible at any time and the company will prorate the fees, based on the months a customer stays with the Company.
9. I am requesting that Service Plus, refund my money, and charge only the past two months. as the policy effective date was October 1, 2023.
Business Response
Date: 12/21/2023
COMPLAINT ID: ********
Thank you for reaching out regarding the referenced complaint. Every customer concern is essential, and we use such feedback to enhance our services for our valued customers. Seeking a fair resolution is our priority in every situation.
The consumer initially contacted our Mediation department for a cancellation request. We promptly directed them to our Retention department and forwarded the request accordingly. Our Retention team made immediate efforts to reach out to the consumer on the same day, unfortunately without success.
All claims have been diligently handled in accordance with our Service Agreement, which encompasses both inclusions and exclusions. Our commitment remains unwavering in providing a positive customer experience, reflecting our dedication to serving all stakeholders with integrity.
Should the consumer wish to proceed with the policy cancellation or require further assistance, we encourage them to contact us at ***************
We are here to assist and ensure a satisfactory resolution.

Customer Answer
Date: 12/27/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will call the number provided by Laura D****** and request cancellation. For the record, I received no phone calls or emails from the Company Service Plus Home Warranty after my phone call on December 11, 2023.

Regards,

**** *******

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ServicePlus Home Warranty is NOT a BBB Accredited Business.