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Business Profile

Perfume

Giftexpress.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Perfume.

Complaints

This profile includes complaints for Giftexpress.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Giftexpress.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 52 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/04/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a couple of perfumes a week ago, received a tracking number that details the shipping label was created. Gift Express communicated that they shipped the item on Dec 26th. The tracking number has no more updates after a week. They messaged me to wait 48hrs, I did, emailed them back 2 days ago, no response.

      Business Response

      Date: 01/05/2023

      Hello,

      Your order was shipped on time but the delay is from the **** end.

      The tracking link is below and as per it,your order is still in transit and it wil be delivered anytime soon.

      **********************************************************************************



      Please know that we are working to get your order to you as soon as we can.

      Thank you for your understanding.

       

      Regards,

      Support Team.


    • Initial Complaint

      Date:12/29/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with giftexpress.com that was to arrive prior to Christmas. When I emailed the company asking for tracking information, they replied (copied from email) :Hi,We would like to inform you that, the order has not been shipped yet because the payment is pending so kindly contact PayPal and complete the transaction.I replied on 12/24/22 with a screenshot showing it was immediately taken from account. I have not received a reply, shipping/tracking info and the product has not arrived. I have emailed again askin for a refund, no response again.

      Business Response

      Date: 01/08/2023

      Hello,


      There is no tracking movement,looks like the product is lost in transit.
      A full refund has been issued.
      Sorry for the inconvenience.

      Regards,
      Support Team.

    • Initial Complaint

      Date:10/16/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have sent my product for a return a like almost 2 weeks ago. I been calling and emails back and forth to get a refund but I have been told that they have not processed my request yet even though return was received back on October 5th. Tracking code: ********************** Order Id: *********

      Business Response

      Date: 10/16/2022

      Hello,

       

      A full refund has been issued already.

      Please check youir Paypal account.

       

      Regards,

      Support Team.

      Customer Answer

      Date: 10/17/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      Saqib M

    • Initial Complaint

      Date:10/03/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a fragrance from this company last week and a tracking number was provided but there was a catch ONLY label was created and theres been zero updates to tracking in almost a week which is abnormal. The company stated wait 48hours which I did as they acknowledged it was unusual and theyd help. Since then theyve not responded to any email or phone call and refusing to help and refund. They never actually shipped the item And are trying to keep my money and the item.

      Business Response

      Date: 10/04/2022

      Hello,


      There is no tracking movement,looks like the product is lost in transit.
      A full refund has been issued.
      Sorry for the inconvenience.

      Regards,

       Support Team.

    • Initial Complaint

      Date:10/01/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sept. 16, 2022 I ordered a 3.4 oz bottle of DKNY Be Delicious perfume from Gift Express. $48.90 was taken out of my checking account with my debit card of Sept. 17th for the purchase. I was told that it would take 4 days for delivery, My order number was ********* and my tracking number was 940011120255738177****.After 7 days of no receipt I emailed and was told there was a computer problem with batch 85 and it would be resolved shortly. I also got another message saying my order was shipped and it had a different tracking number ***********************). On the 9th day I got a message saying my order had shipped and I could track it using the first tracking number. I tried tracking it several times and it always said shipping label prepared, awaiting item to be shipped. I talked to a **** representative and she told me the **** tracking number was mine however the item has never been received by **** to be shipped. The 2nd tracking number, **** was for a package going to ******, ********. I got a message from **** saying that package was delivered to ******, ********. I have emailed [email protected] twice more about my order and have not received a reply. The cost of the product with tax was $48.90. I either want the product or my money refunded.

      Business Response

      Date: 10/01/2022

      Hello,

       

      The order is in transit and will be delivered on Oct 3rd,the tracking link is below:

       

      https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400111202557381779318

       

      We apologise for the inconvenience.

      Please check and let us know if you need any further assistance.

       

      Regartds,

      Support Team.

    Giftexpress.com is NOT a BBB Accredited Business.

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