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Business Profile

Pet Supplies

Pet Life LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:

     

    Today at 5:28 I received 3 emails from Pet Life. First one said order has shipped, second one said order was delivered and third one apologized for not returning any of my messages. I did receive the dog food. I still would not buy from this company again because of their nonexistent customer service, but in the end, I did receive my order.


    Regards,

    *************************

  • Initial Complaint

    Date:07/17/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this business on July 10th. It is a product that shows available online. As soon as I placed the order I received an email with the order confirmation. Until the 14th I didn't receive and update in my order. I called them and ****** said they do not have my product but for sure it will be shipped by Saturday ( 15th) because they order from the manufacturer. I also send multiple emails to the business and never got a response. I called multiple times, the wait on hold is over 15 minutes and there is ONE SINGLE person answering the phone for customer service, sales, returns, for everything and the person is ******. I asked to talk to a supervisor and ****** said she is also the supervisor. I spent $89.18 for nothing. No tracking, no emails, no item purchased, nothing. I called this morning and after waiting 25 minutes ****** said that they just sent my item to ****** I sent an email over the weekend canceling my order and requesting my money back and that's what I want. This is deceiving the consumer, misrepresenting and they should not be allowed to scam people like that. I want my money back in the same form I paid.

  • Initial Complaint

    Date:06/26/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    06/15/23 ordered on line 3 bags of dog food = $169.77. Sent via e-mail confirmation of the purchase. On 06/22/23 they sent me an e-mail stating: Your order has been canceled Order SPL15935 was canceled because we did not have enough stock to fulfill your order and your payment has not yet been refunded.I tried calling them, they do not answer, did leave 2 messages. I did go on to the site Yelp and they have complaints and also on their web site.PLEASE stop them from doing this to others. They should not be in business.

  • Initial Complaint

    Date:09/28/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order SPL8940 was placed on 9/18 (and my credit card was billed). It was supposed to ship on 9/19 but has not yet shipped 10 days later. Contacted customer service 4 times electronically and once by phone. Have not received a reply to the past two electronic contacts or the voice mail. I want to cancel the order and have my credit card refunded. Thank you for your help.

Pet Life LLC is NOT a BBB Accredited Business.

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