Complaints

This profile includes complaints for Shamco Management Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shamco Management Corp.

  505 Thornall St Ste 403 Edison, NJ 08837-2260

• 

  Shamco Management Corp.

  919 Coney Island Ave Brooklyn, NY 11230-1401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shamco management and building manager were unable and were ignorant on consistent noise complaints in the community, namingly Cooperwood in Princeton. This property was built with extremely compromised sound insulation. Neighbors that we run into frequently brought up how much noise they can hear from other units. It's crazy that the windows and walls (both adjacent and ceiling) are as if they don't exist. It's even more unfortunate if your neighbor won't care about others' right of quiet enjoyment. Having lived here for a few months, I constantly lose sleep and can hear garage door open and close, trash truck come at 5am and keep operating for at least an hour, kids screaming at night, neighbor fight with each other every day, screaming, neighbor snoring for at least 12 hours a day, neighbour stomping floors etc. It's bringing a lot of trauma on top of my normal life to deal with those noise that the Shamco management should take responsibility in resolving. Despite being ignorant to noise complaints, Shamco is extremely harsh with residents suffering those noises instead of working with residents whose right of quiet enjoyment is breached. It showed the Shamco management and Cooperwood don't care about residents' quality of life and only care about whether rents are collected.

  Business Response

  Date: 01/09/2025

   

  To whom it may concern,

   

  Since this is an apartment complex, you will hear some noise due to common areas.

   

  We had offered Mrs. ***** *** to transfer to a different unit as soon as she moved in and complained about loud crickets outside, and adjacent residents being too loud. Sadly, there is nothing we can do about crickets outside since we are located on 20 acres of preserved *****. As to her other complaint, I personally went to Mrs. ***** ***** unit to try to listen to the noise she was hearing by her bedroom.   When I walked into the bedroom, I couldnt hear anything, so I placed my ear on the wall to listen and heard someone was having a Zoom call. Nevertheless, we contacted the other resident and they said they work from home but will try to move their Zoom calls to the next room. In addition to offering Mrs. ***** *** to transfer to another unit, we also informed Mrs. ***** *** that we can advertise her unit to see if we can potentially rerent the unit so she could terminate the lease earlier without being responsible for the rent until her lease ending date, but Mrs. ***** *** declined to advertise her unit.

   

  After showing numerous vacant units, waiving the transfer fee and Mr. ***** precisely picking the one unit that would work for her she decided to transfer on December 7^th, 2024, to a different unit.

   

  We take every complaint and concern from our residents very seriously, but unfortunately there are times you will hear apartment living noises if you live in an apartment, and nature sounds if you live on preserved land.  

   

  Sincerely,
  *******

   

   

  ******* ********

  Leasing/Community Manager

   

   

• Initial Complaint

  Date:08/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shamco Properties is attempting to bill numerous unsubstantiated charges after my move-out at **********************. Charges include:Light Fixtures Replacement and installation (3 Light Fixtures at $275 each): $825 Every light fixture in my apartment was operational at move out. There were dirty stains on several fixture shades which was reported when I moved-in, but they were never replaced at the time.Deep Cleaning due to Excessive Grease: $750 After move-out, the apartment was was professionally cleaned for over 5 hours, including a comprehensive kitchen cleaning. There was absolutely no excessive grease in the kitchen, which I verified myself. However, when I moved in August 2022, there was grease all over the kitchen, which Shamco never rectified themselves despite reporting it.I have documented pictures, videos, and email conversations around the condition of the apartment. Furthermore, ******* unethically and potentially illegally charged me for an additional month of rent *after* my 60 days notice claiming they needed a full month to prepare for the next tenant. They subtracted the charges directly from the security deposit.

  Business Response

  Date: 09/01/2023

  All credits were given to tenant.

  All concerns/issues were resolved with tenant. 

  Customer Answer

  Date: 09/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************