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Business Profile

Windows

Window World of the Jersey Coast, LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had 8 windows installed in my home approximately 2 weeks ago. During the installation, the installer informed me two of the sashes were defective and they would need to send out a technician. *****, the technician, came out to my house this past Saturday only to inform me all 8 window sashes need replacing. During the production and inspection of the windows this should have been caught prior to my installing. This is poor quality. I spoke to the production manager and he informed me this is not the first time and they inspect for cracked glass, cracked frames, and the windows are not tested due to they are shrink wrapped. I asked for a discount and was told they dont provide them. I want a significant discount for this. I still owe the company half the balance of my windows: I will not pay if not given.

    Business Response

    Date: 10/10/2023

    The sash defects are being handled and have been since the day after the install, our customers have life time warranty of any defect to product as long as they own the home which we install at. Any issues with product or install after install is complete becomes a service.
    Install for this customer was Thursday September 21st, ,on September 22nd our service department contacted the customer and made a service appointment to inspect the issues with the windows.
    Our Service tech explained that the sashes needed to be reordered due to an 1/8 of an inch size issue which is a manufacturer defect.Those sashes are on order, the factory is sending them next week, as soon as they arrive in our warehouse we will contact customer to set up a service appointment to change out the defected sashes. All of this process is covered under warranty.

     

    Thank you

    Window World of the Jersey Coast

    Customer Answer

    Date: 10/10/2023


    Complaint: 20713229

    I am rejecting this response because: due to I was told the day of installation that only two of the sashes were defective. Your service tech came out and informed me ALL 8 window sashes were defective. I was led false information by the installers. In addition, I requested I receive a further discount for this inconvenience. This was not addressed. I am welcoming in the production manager and manufacturer in my home Friday. I want a discount for all my inconveniences.



    Regards,

    *********************************

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