Business Profile
Masquerade Costumes
Spirit HalloweenHeadquarters
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Reviews
This profile includes reviews for Spirit Halloween's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.06/5 stars
Average of 108 Customer Reviews
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Review fromCc N
Date: 10/06/2024
1 starCc N
Date: 10/06/2024
This store in *********** is awful. I have never been treated so badly in my life in front of all 3 of my children when I was willing to spend top dollar on customs. Never again will I shop this store in any location. Horrible service followed by disgraceful interactions with staff!!+Spirit Halloween
Date: 10/09/2024
Good evening. We are sorry to hear you had a negative experience at one of our store locations. Can you please contact us at ************** or via email at *************************************** We would like to collect additional details regarding your experience so we can have this situation addressed.Review fromShewetha P
Date: 10/04/2024
1 starShewetha P
Date: 10/04/2024
My friend and I decided to stop by to look at what they have. As soon as we entered, one of the male employees at the front started following us. He eventually stopped us and asked me to put my bag at the front of the store. Noticeably, my friend, who also had a bag but is not dark skinned like me, was not asked to leave her bag at the front. We left without any complaints.Spirit Halloween
Date: 10/05/2024
Good evening, ********. We're sorry to hear about your recent store experience, and appreciate you bringing this to our attention. Please reach out to ************** directly at ************** or email into ************************************** with the details about the date, time and location of your visit for further investigation. Thank you.Review fromGin K
Date: 09/29/2024
1 starGin K
Date: 09/29/2024
I purchased Howling Spirit last year before the store closed (*******, **). Today, I am putting it together and noticed a few things. First, the base would not line up. We had to bend one of the rods in order to make it fit. Next, once I had it together and put the white fabric with Velcro on both sides it would not fasten. I had to use ***** pins to make it stay. I also had a hanging devil I purchased last year that came with only one eye that lit up. I have been a Spirit customer for 30+ years and have become highly disappointed in their faulty props/poor craftsmanship. With the prices customers are paying, please put more time and effort into making sure everything fits/works before sending out. This may be my last purchase from Spirit Halloween.Spirit Halloween
Date: 10/01/2024
Good afternoon Gin! We appreciate you providing your feedback and are sorry to hear you are unsatisfied with your items. Our Zombie Tech Squad can further assist you. They provide troubleshooting, replacement parts, and technical support for all of our animatronic items. They can be reached at ****************************************Review fromMark F
Date: 09/04/2024
1 starMark F
Date: 09/04/2024
They do not honor the return policy as printed on the receipt. We recently purchased an animatronic at our local Spirit Halloween store. When we got it home and took it out of the box we discovered that parts were missing. I figured we could just go back and exchange it for a different one with all the parts so we headed back to the store immediately. Despite the fact that the receipt clearly states that "We will gladly offer refunds through October 18th" and "Exchanges will be offered through October 24th" they refused to honor this policy. Instead they insisted that I would need to contact Spirit directly via phone or email to get a replacement. After a phone call and an email, Spirit Halloween's "Zombie Tech Squad" emailed me a ***** label to start the return/exchange process. So now, after making an additional trip to the store to unsuccessfully exchange the item, I also got to make a trip to a ***** drop off location. It also turns out that the ***** label they sent me was NOT overnight, and they will not ship us a replacement until the item is received. So maybe two weeks after purchasing this animatronic in store, we will finally get our replacement. This has been a horrible customer experience all around. We typically spend several hundred dollars each year at Spirit Halloween on decorations, costumes, etc. We won't anymore.Spirit Halloween
Date: 09/05/2024
Good evening ***** We are sorry to hear you were unsatisfied with the assistance our Zombie Tech Squad provided. Please let us know when the package has been dropped off at ****** Once we see the part is enroute, we will have a replacement part mailed out to you. If your part has to be repaired and no replacement part is currently available, we will speak with our repair technician.Review fromMark F.
Date: 09/02/2024
1 starMark F.
Date: 09/02/2024
This Spirit Halloween location does NOT honor the return/exchange policy as printed on the receipt. I purchased an animatronic at this location, got it home, took it out of the box and discovered that parts were missing. I figured I could just go back and exchange it for a different one with all the parts so I headed right back to the store. Despite the fact that I had literally just bought the item and that the receipt clearly states that "We will gladly offer refunds through October 18th" and "Exchanges will be offered through October 24th" they refused to honor this policy. Instead they insisted that I would need to contact Spirit Halloween directly and ship it back to them to get my item replaced. I called Spirit Halloween customer service, and the person I spoke with thought it was ridiculous that they wouldn't just allow me to exchange it. Turns out, this location is actually a consignment store and not owned by Spirit. I'd avoid shopping here if you don't want to deal with a ridiculous and unnecessary hassle if you have an issue with your purchase.Spirit Halloween
Date: 09/16/2024
Good afternoon, ****. While the Consignment stores are encouraged to followed company policies, they are independently operated locations and may offer alternate practices. We will address this issue with our store team and appreciate you bringing this to our attention. If you are experiencing an issue with your animatronic, don't worry - our Zombie Tech Squad is available Monday-Saturday 9am-10pm Eastern and Sundays 11am-9pm for assistance with any defects, damages or inquiries. They can provide replacement parts or assist with your return. You can reach them at **************************************** for further assistance. Thank you.Review fromJustin H
Date: 08/29/2024
1 starJustin H
Date: 08/29/2024
***************. They sent me not one, but TWO damaged products from their inventory. I have extensive photos and evidence that this left the warehouse in this condition. The outer ***** shipping box had NO damage, but upon opening the box the TWO boxed dolls I had ordered were ripped apart, damaged beyond belief and to top it all off... you won't believe this... the person who packed the shipment tried to tape over the box tears and holes with stickers and tape!!! This company is a shame! You shouldn't even be in business. Terrible company that only cares about money and not delivering the product they say they will. Do not waste your money with this trash can.Spirit Halloween
Date: 08/30/2024
Good afternoon ******. We are sorry to hear your items arrived damaged. We would be happy to provide you with a replacement item, confirmed to be in perfect condition before sent to you. Can you please contact us at ************************************** so we can further assist? We were unable to locate any orders with the email associated with your review.Review fromAsh C
Date: 08/12/2024
1 starAsh C
Date: 08/12/2024
I want to know why was I charged a $40 oversize shipping fee for an order when my package was only 25 inches in size when the standard size for oversize shipping is 130 inches?! Such a scam!Spirit Halloween
Date: 08/12/2024
Good afternoon, Ash. There were two animatronic items purchased on order 606337230. The listings online note both items as having Oversize item fees; these Oversize charges are set by the postal carriers and can be calculated by the size, weight, or combined dimensions of the parcel being shipped. Upon review, this order shows a $23.00 shipping fee for one animatronic and $22.99 shipping fee for the other. If you were charged a different amount than what was detailed for these items, please let us know so we may look into this further. Thank you.Review fromLaura L
Date: 05/27/2024
1 starLaura L
Date: 05/27/2024
Spirit Halloween scams their customers on overnight shipping. I paid $32.99 for overnight shipping at check out. Spirit Halloween customer service stated to me that it takes a minium of 2 to 3 days to get an overnight shipping.Spirit Halloween
Date: 05/28/2024
Good afternoon *****. We see your order was placed on a holiday. Due to this, your package will ship out the following business day, as stated on our website. We will watch your order to ensure it is received in 2 business days or less. If your package exceeds this timeframe, we will issue a refund for the shipping fees paid.Review fromScott T
Date: 05/11/2024
1 starScott T
Date: 05/11/2024
This company is nothing but a scam company. I placed an order with them (first time) and the next day I got a shipping confirmation with tracking number. It has been 3 days since and ***** still says it is an invalid tracking number or not found. I have no idea if my order actually shipped or not. I am guessing not since ***** has no record of that tracking number. So this must be just a delay tactic. I have tried emailing them (based on email the order/shipping confirmation came from) and all emails have come back as undeliverable. I would not order from them again, They appear to be a scam website and don't actually ship products. I will be contacting Paypal to get my money back. Unless you want to throw away your ******************'t use them. I did make sure and confirm that I was using their primary website since there are actual fake websites using their name. But I argue that even their legit main company website is a scam as well since they just provide fake tracking numbers. Based on other reviews, even if I could get a hold of their customer support, they take forever to send refunds (more was to delay people getting their money back). So I will just go direct to Paypal, My order was about 20 bucks with shipping. It isn't a lot of money, but I do not like being scammed and stolen from.Spirit Halloween
Date: 05/12/2024
Good afternoon *****. We're sorry to hear that your package is not being updated as anticipated. Upon review, this order ********* was placed on 5/8/24 with Standard shipping and began processing into our system at 4:31pm. Records show the order was processed for shipment by the fulfillment facility on Thursday 5/9/24 at 5:30am. Movement will not reflect on the tracker until the carrier scans the package at a sorting facility; as multiple packages are loaded onto a pallet for pick up, individual packages are not scanned by the carrier at our dock. Standard shipping can take up to 3-7 business days (Monday-Friday, excluding weekends and holidays) to deliver once shipped. At this time, this parcel has been in transit for 1 business day. Please allow the full shipping timeframe for the carrier to update this tracker and complete delivery. If there is no movement on the tracker and no delivery by Friday 5/17/24, please do not hesitate to reach back out so we may offer further assistance with this order. Thank you.Review fromCourtney W
Date: 05/03/2024
1 starCourtney W
Date: 05/03/2024
Purchased a beetle juice costume online plus overnight shipping but received a totally different costume (joker). Continued to call after being promised a refund which there is no record of being processed. When calling they kept saying it would be a manual return but still haven't received a refund.. Ordered on 10/26/2023. They send a credit has been issued back to your account email without it being issued back to the account. When calling to ask about why, it is still processing. This seems to be a scam, instead of returning my money because you didn't have it, you send me a different costume. $85.59 wasted money.Spirit Halloween
Date: 05/04/2024
Good afternoon ********. We're sorry to hear you did not receive the refund for your online order. Upon review, we see the shipping and sales tax were entered for return on 10/29/23, in the amounts of $27.49 and $5.60 respectively. These are processed separately by the system and should have been received within 7-21 business days at the original payment method. Looking into this further we do see that the remainder item value was not successfully processed back to the Paypal account on file. At this time we have re-entered this return and provided your information to the ****************** to ensure it is processed successfully and the funds received. The remaining balance pending for this return is $52.50, for a total issued refund of $85.59. Thank you.
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