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Business Profile

Internet Services

Fast Wave Networks, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay for internet services with Fast Wave at ***************************************** Campground. Their service is horrible it is either completely out or works intermittently. Complaints have been sent in via email and we get a service ticket # but never get a response back or call in complaints and we keep getting told that they will send a tech out to resolve the issue and never do (if you are lucky enough to actually speak to someone, they never return phone calls. This has been going on since I moved into the area in May. Unfortunately we have no other option but to use Fast Wave where we are. I would like this issue resolved so I can actually use my internet without interruptions every 5 minutes. I am not paying for partial service. I see that there have been a few other complaints sent to you about this issue and nothing was resolved.

  • Initial Complaint

    Date:07/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are at *****************************************, ****************, **. We arrived July 24, purchased the internet, service is always questionable but this time it completely stopped Monday night/Tues am. it's Friday, still no service, no reason no resolution available. The entire campground is down.

Fast Wave Networks, LLC is NOT a BBB Accredited Business.

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