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Business Profile

Vinyl Records

InTheClouds

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vinyl Records.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have placed my order on February 15, 2024. I have ordered a double custom vinyl from the company, and paid a little over 120$ (I paid in NIS). The order arrived to my place on May 16, and immediately used, only to discover it was faulty: all of the discs skipped on most of the tracks (either due to issues in production or due to the poor packing it was in) and an entire song was missing. I contacted them on the day ans was told my issue has been forwarded to the production team. I checked again a week later only to receive the same type of reply. It's been the same for over a month and a half and I have yet received any reply other than "your issue has been forwarded" every time I contacted them.

  • Initial Complaint

    Date:08/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -Date of transaction: 4/22/23 -Amount paid: $25.45 -What the business committed to provide me: A custom *********************** gatefold within 4-6 weeks -The nature of the dispute: the business promised shipment within 4-6 weeks, i have emailed them multiple times to ask for an update and received none, they continue to advertise this product on all of their platforms including their website and social media. They accepted my money and have not provided me any updates or their intention to follow through with my purchase. -Order number: ITC27603

  • Initial Complaint

    Date:07/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the vinyl on April 17th, 2023. The amount was $98.15. The business said that they had a turnaround period of 6-8 weeks, which was within the time frame that I needed it. After the eight weeks had passed, the vinyl was still in **********. After the period had passed, they stopped answering my emails. I tried to cancel the order because it was taking too long, but they didn't answer. It came in days after the time I needed it. I haven't even opened the package because the reviews on ******** say that their vinyls were terrible quality. I wanted it for a birthday gift for my boyfriend, but since this one was taking so long, I ordered another. This company gave me no trouble, and the vinyl was perfect. Since I tried to cancel the purchase, I want my money back. I feel like it could've been cancelled and refunded if the company had seen and answered my emails. The business did not try to resolve the problem. My order was #ITC27531.

InTheClouds is NOT a BBB Accredited Business.

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