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Business Profile

New Car Dealers

Jack Daniels Motors Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Jack Daniels Motors Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Jack Daniels Motors Inc. has 6 locations, listed below.

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    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Three months ago, I used *********** auto finance to find a vehicle. I found a red 2019 kia ***** that say to have only ***** miles on the vehicle. I called jack daniels kia to make sure the car was still in stock by providing the vin number and the rest of the descriptions that was provided on the website. I took an uber for ****** to go look at and purchase the vehicle. When I had gotten to the dealership, the salesman Weal had shown me two completely different cars, I argued back and forth with them of the expenses I had made to come here to get the car I wanted, but due to the situation I am currently in. they tired to tell me that someone had already purchased the car that it was some type of lease to finance purchase, but till this day the same car I was looking at is still on the inventory. But, I decided to take a car from there lot and I left a **** dollars deposit for the vehicle. but it wasnt till 3 days before my temp plate was about to expire that they called me, and asked for another **** to put down. Because they never send the paperwork to ***********, so my auto finance approval expired. So I contacted the ****************** manager saying that i no longer wanted to do business with them and that I will be returning the car and I want my down deposit back. And they told me that I would be getting my check in 3-4 business days the general manger just has to sign it to have it released. I even called the general manager & the dealership day and night, asking when am I getting my check released to me. And I either never got a response or they would say they will call me back with more info later. This is when I got a call 2 1/2 weeks ago and they tried saying that I would not be getting my money back because I had it for more than a month, but temp plates dont even last for a month. And now there refusing to give me my deposit back for a car that you never took delivery of. I am still contacting them and the G.M, their still pushing me off.

      Business Response

      Date: 01/16/2025

      We have made some management changes at ***. Please advise if this was ever handled. We would like to revisit this complaint. 

    Jack Daniels Motors Inc. is NOT a BBB Accredited Business.

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