Complaints

This profile includes complaints for Chase Receivables's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Chase Receivables

  155 Passaic Ave Ste 460 Fairfield, NJ 07004-3527

  
• 

  Chase Receivables

  PO Box 659 Caldwell, NJ 07007-0659

  
• 

  Chase Receivables

  22 Saw Mill River Rd Hawthorne, NY 10532-1533

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online for edible arrangements on may 6th for delivery from store 823 to be delivered on may 10th. Delivery was late and food was spoiled. Bag had juices all over which got on the card i ordered. Flowers were wilted and supposed to come in a vase but no such vase was given. I filed a complaint and was given a reference number *******. Called the store to complain and they asked for photos. Emailed the photos and was promised a refund. No refund was given and store stopped returning calls so i called chase. Claim was filed on may 17th after merchant promised a refund but never returned money. Temporary credit was placed into my account but later received a call on June 20th that it was reversed and on June 30th the money was taken out of my account. Between those dates I contacted both parties and both parties continued to place the blame on one another. Edible arrangements claimed they already refunded the money and Chase claims they don't hold onto money so if they did refund the money I would have received it already. Multiple chase customer services employees claimed that edible arrangements lied and there was no money so there was nothing chase could do. They advised me to open a new claim so I went into a branch and spoke to a representative who told me that I needed to wait 3/5 days before I opened another claim. I waited and was told I couldn't open a new claim on a previous claim. I could only reopen the old one and upload the documents provided to me by edible arrangements corporate which stated they no longer had any money on the purchase to refund. I was told that once I uploaded the documents that it would take 24 hours to upload and ***** days to review. On July 10th I got a letter from chase saying the claim was denied once again for the same reason. That reason being that they couldn't refund the money since I didn't return the item despite the merchant claiming multiple times that they were going to process the refund.

  

  Business Response

  Date: 07/11/2025

  Please be advised the company you filed a complaint with is Chase Receivables (A collection agency), not Chase Bank. This is unrelated to Chase Receivables, please resubmit complaint with Chase Bank. Thank you! 

  Customer Answer

  Date: 07/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that I selected the wrong business and would like to close the complaint against Chase Receivables.
  
  Regards,
  
  ******* *********

• Initial Complaint

  Date:06/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using the DoorDash app to look at a food order late at night There was a button the top that said a "rewards card" for DoorDash under the impression it was a rewards card false advertising top of app there was button clicked it by accident it auto-filled my information I called Chase they would not help me cancel reverse this credit when I didn't even realize for a credit card its discrimination against my personal financial morale want my money wouldnt reverse it. I spoke to four different people one of which hung up on me. I found their customer service to be rude. The one customer help agent spoke over me and I said "I am not being rude to you" she hung up and had to call back and speak with another manager. It's also misleading information because the on agent said it was a manager the connected me and it was not. So they lied to me and I don't want this affecting my credit score. My issue with it his company did not get resolved. I know they can override it and reverse credit application they just simply agreed not to. They would rather take my money or have my credit score go down. Not professional when I am a valued ******** customer. The ********************************************* company also gave me another number to call ******** have this resolved claiming it wouldn't affect my credit score again but they also lied about that I researched it myself and Experian would bring it down even more This is not fair and against consumer rights as it is misleading information Then they said the card was cancelled and another person said it wasn't. No answers and no direct detailed information. The advertising for this was on the top of the DoorDash delivery app. Which is misleading information and I clicked it in error. I was it reversed and I don't want any other credit cards ever! This is the information they gave me. The account number. One of the customer service agents l spoke Neha to reverse application ************ Application reference number: ************ *****************************

  

  Business Response

  Date: 06/16/2025

  We are sorry that this is happening to you. Unfortunately, Chase Receivables is not affiliated or subcontracted by JP Morgan Chase Bank or any of its subsidiaries, nor has JP Morgan Chase Bank contracted Chase Receivables in any form.

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to the Chase ****************** the cost of the alternative flight I purchased should be eligible for coverage under the travel insurance benefits provided by my Chase *********** card. However, when I contacted the Chase ******************* to file my claim, I was informed that this expense would not be covered.On March 28, 2025, I spoke with a representative named ****** from the Chase *******************. Unfortunately, the conversation was not productive Emonie was unhelpful and repeatedly stated that the claim could not be approved, without offering any constructive solutions or options for appeal.When I requested to speak with a manager, she told me to wait while she tried to contact one. After approximately 20 minutes on hold, she returned and said no manager was available but assured me that someone would call me back the same day. As of today, I have not received any follow-up communication.I am disappointed by the lack of support and follow-through, especially given the clear guidance initially provided by the Chase ****************** I respectfully request that this issue be reviewed again and that I be contacted with a resolution or a clear explanation regarding the denial of my claim.Thank you for your attention to this matter.

  

  Business Response

  Date: 04/09/2025

  We are sorry that this is happening to you.  However, Chase Receivables is not affiliated in any way with ** ****** Chase Bank or any of its subsidiaries, nor is Chase Receivables contracted to handle any of ** ****** Chase Bank's outstanding receivables or other accounts. 

• Initial Complaint

  Date:11/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chase Receivables is claiming that I owe them two different amounts for past due bills for services rendered at *************************************. I have communicated with *** Langone Billing and they have confirmed that they have never utilized Chase Receivables for any past due or purged bills to collect funds from an individual for services rendered by ***********. Chase Receivables has provided me with two invoices as follows: CHR9131436 - $116.90 CHR9152108 - $75.85 They have not provided any proof of which services might have been rendered by ***********. In any case, *********** has confirmed that they do not utilize Chase Receivables. Chase Receivables - ************

  

  Business Response

  Date: 11/07/2024

  Good morning, 

  Chase Receivables is a third-party collection agency and *********** is one of our clients. Im not sure who you spoke to at ***, but the information they gave you is incorrect.
  We are unable to discuss the details of any account in this forum. However, please know that if you have an account that has been placed with us by ***, we can provide you with an itemized bill and/or we can close the account as disputed at your request.Please call or write us, and we will assist you.

  Customer Answer

  Date: 11/07/2024

  
  Complaint: 22502163
  
  I am rejecting this response for the following reasons: ******************** Billing unit which can be reached at ************ and confirmed by ***** *. case # ******* and

  NYU ******************** Practice at ************ with case reference # ******* have confirmed that I have never been in collections. The amounts that Chase Receivables has quoted are not valid bills for any services rendered. This search was conducted to extend back to 2014. 

  Given the research and proof of no such debt, I am asking Chase to expunge this bill and desist from contacting me any longer. I appreciate your help with this matter. 
  
  
  Regards,
  
  ***** *********

  

  Business Response

  Date: 11/25/2024

  Per our previous response, Chase Receivables is a third-party collection agency, and *********** is one of our clients. We are unable to discuss the details of any account in this forum.However, please know that if you had any account assigned to us by ***, it has been closed. If you have any further questions, please call or write us and we will assist you.

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been waiting for documents that was supposed to be mailed last week and have never received them. All I asked Chase Receivables if they can send information to me about 2 accounts they have from ************* both with same account numbers. This was supposed to be transferred to them in 08/2019 Account # for both is ************* This is important as I need to forward this information to the **** and *************************. But I'm still waiting for it in the mail. Mail isn't that slow. Please send this again. I really need this. As ************* hasn't done anything correct.

  

  Business Response

  Date: 09/23/2024

  //Good morning,

  The consumer's original request for documentation was immediately answered with the requested documentation via mail on 9/11/24. Since that time, we have not received returned mail. For all intents and purposes, Chase Receivables considers the requested documents as having been mailed. Simultaneously, on 9/11/24, we also requested full support documentation direct from ************** The standard turnaround time on that request for documentation (that needs to be pulled, scanned, and reviewed by ************* own compliance department) can be anywhere from three to four weeks. Chase Receivables has no control over this process.

  In addition to this, the consumer was told to call Chase Receivables if they required any further information. 

  However, on 9/18/24, the consumer informed Chase Receivables that they have attorney representation.  Due to Chase Receivables policies regarding attorney representation, all accounts and communication were sealed, and the consumer was told to either have their attorney contact Chase Receivables directly or to provide the attorney information so that Chase Receivables compliance department can speak directly with the attorney on file and resolve any questions or concerns.

  After an internal review, a courtesy email containing a copy of the previously mailed document was emailed to the consumer on 9/20/24.

  Please call ************ to speak direct to a service representative if any other information is required.

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chase has been constantly refusing me in assisting with my banking needs by violating my consumers rights as I refuse provide them my full SSN number over the phone. Chase should have a legal ways to identify their customer using modern theologies such as APP or text verification. Its against all personal identity safety protocols to ask for a full SSN number over the phone. please have chase to reach me out to assist me with my customer needs

  

  Business Response

  Date: 09/19/2024

  Good morning,

  Chase Receivables is restricted by state laws regarding text/email messaging; many states require written permission BEFORE beginning the text/email process; our initial communications are always done over the phone.  That said, the verification process rarely uses the **** We rely primarily on authentication over the phone using the consumer's address and/or DOB. We can use an SSN to verify an account, but our staff is trained to ask about SSN verification as a last resort. 

  After a search of our systems, we cannot locate an account for you using the information provided here (name, address, phone number). Please be aware that Chase Receivables is not affiliated with ******************************************* or any of its subsidiaries, nor is Chase Receivables hired and/or contracted by ** ****** Chase Bank to handle any of its accounts or accounting processes. If your business is with Chase Receivables, please call us any time @ ************, and please provide an account number so that our agents can help immediately.

• Initial Complaint

  Date:09/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am full time college student, and my mom open a college account with **********************. There were claims file by me to chase of a fraudulent transaction in the amount of $1320. Cheque was deposited into my account and then the money was removed because of cash app transaction. Chase conducted an investigation and remove the transaction. My mom closed the account, now i received a call from chase stating that after further investigation i have to pay back the money, when the initially told me everything is thing is fine. I am fulltime student in ********, I do not work, my mom is a single parent try her best to put me through college with student loan, I have no way to pay back this money

  

  Business Response

  Date: 09/12/2024

  Good morning,

  We are sorry that this has happened to you, but Chase Receivables is not affiliated with ** ****** Chase Bank or any of its subsidiaries, nor is Chase Receivables contracted by ** ****** Chase Bank or any of its subsidiaries to handle any of its accounts **********************. 

• Initial Complaint

  Date:09/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They dont do there job when a customer files a complaint I filed a complaint with them and they didnt do it , I call again to talk to some one else and they said that there was no complaint filed so its been 1 weeks and I havent got my money back they dont Deserve to have a bbb Accredited

  

  Business Response

  Date: 09/03/2024

  Good morning,

  We cannot locate an account under the name, address, or phone number provided. Please provide an account number so that we may be better able to research and respond to our complaint. If this complaint is about ***************** Chase Bank, please be aware that Chase Receivables is not affiliated with ***************** Chase Bank or any of its subsidiaries, nor is Chase Receivables contracted to work with any of ***************** Chase Bank's accounts.

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a dispute reference #*************** for an amount of $9,008.75 from cashapp transactions. These transaction were from a compromised card and were reported to chase In June 2024. When I spoke with a representative if a police report is needed, I was advised that no report is needed and chase would handle everything. However the specialist that submitted the claim did not add these charges and when a follow up call was made on July 12, 2024 I was told no claim was made. Finally on July 12, 2024 the second attempt did go through but on July 15, 2024 the claim was closed with no investigation and chase stated to submit a small claims with my court and do a police report. I reported this fraud and my card was never canceled and more charges occur due to Chase representative lack of work.

  

  Business Response

  Date: 07/16/2024

  We are sorry for this happening to you, but Chase Receivables is not affiliated or subcontracted by ***************** Chase Bank or any of its subsidiaries.  We suggest calling the number on the back of your ***************** Chase Bank card for assistance, and good luck.

  Customer Answer

  Date: 07/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have places checks from my job into the bank but I receive holds that my other coworkers are not receiving. This has caused me to be late on my payments to both my rent and car note payment. I want my money deposited in timely manner the same way my white coworkers are getting their money because at this point I believe race has something to do with it. I also want damages since Chase bank has now costed me money in fees because of the long time they take to process a simple 500 dollar check.

  

  Business Response

  Date: 04/30/2024

  Good morning,

  We are sorry that this is happening to you.  Chase Receivables is not affiliated with ***************** Chase Bank or any of its subsidiaries, nor is Chase Receivables contracted to work any of ***************** Chase's accounts or extended receivables.