Complaints

This profile includes complaints for Chase Receivables's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Chase Receivables

  155 Passaic Ave Ste 460 Fairfield, NJ 07004-3527

  
• 

  Chase Receivables

  22 Saw Mill River Rd Hawthorne, NY 10532-1533

• 

  Chase Receivables

  PO Box 659 Caldwell, NJ 07007-0659

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Chase regarding the management of my mortgage, which was originally held by ******************** This mortgage account was under the names of my father, my mother, and myself. Historically, the yearly tax documents were issued to my personal Social Security number and in my name, consistent with my explicit preferences.However, following the acquisition of First Republic Banks mortgage portfolio by Chase in late last year, there has been an unwarranted alteration in the handling of these documents. Specifically, the tax documentation is now being issued under my father's name and Social Security number. This change disrupts our established process for tax filing and personal financial management.Despite multiple attempts to resolve this issue through direct communication and in-person visits to Chase, the response has been unsatisfactory. Chase has acknowledged the change yet insists that nothing can be done to revert to the previous arrangement. This situation has placed an undue burden on our ability to file taxes accurately and timely.My concerns were escalated to a representative named *************************, who, despite promising to return my call, has failed to provide any resolution or follow-up.I am seeking the Better Business Bureaus assistance in addressing this matter urgently, as Chases lack of action not only disrupts our financial planning but also demonstrates a concerning disregard for customer preferences and needs.Thank you for your attention to this serious matter.

  

  Business Response

  Date: 04/22/2024

  We are sorry that this is happening to you.  However, Chase Receivables is not affiliated in any way with ***************** Chase Bank or any of its subsidiaries, nor is Chase Receivables contracted to handle any of ***************** Chase Bank's outstanding receivables or other accounts.  

• Initial Complaint

  Date:04/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, On multiple occasions including August 31st 2023, October 25th 2023, January 12th 2024, April 12th we entered an additional principal payments before paying our monthly balance. In all of these cases the monthly balance was paid before the additional principal... Can you revert these payments? These are deceptive practices.

  

  Business Response

  Date: 04/19/2024

  We have thoroughly researched our systems and accounts with the name, phone number, and/or address provided cannot be located.  If you could provide an account number, we can continue to look into the problem and resolve it quickly.  In addition, you can call us M-F 8:30-4:30 EST ************ for immediate assistance. Please be aware that Chase Receivables is not affiliated with ***************** Chase Bank, or any of its subsidiaries, in any way, nor is Chase Receivables contracted by ***************** Chase Bank to review or handle any of its outstanding receivables.

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Friday 12/29/2023 Around 4:50 P.M. at Chase Bank (************************************ ******** ** *****) try to deposit a check to ***. *** ate up my check without any receipt, lucky ****************************, who was passing by and was able to helped me to claim the deposit. Got the claim # and said it will take a week to get my deposit back.(Claim # 0 0 4 9 0 4 8 8 5 6 7 0 0 0 1)Friday 01/05/2024 Checking my account if my deposit is back and realized, Chase made extra $50K deposit along with my original deposit $2,566, total $52,566 deposit was in my account.Monday 01/08/2024 Around 3 P.M. went to Chase Bank again (************************************ ******** ** *****) to have correct the deposit amount. Met ************************** again, she called the claim **** and claim **** saying they already knew about the extra $50K deposit and saying it would take 3 to 5 days correct the issue.01/09/2024 ~ 02/12/2024 I made several phone calls to confirm just in case. Branch won't answer the phone, so I called claim **** but they said If you deposited by online, it is correct to call us. But problem occurred with an *** machine within the bank, you should go to that branch.Tuesday 02/13/2024 Finally, Chase deducted $50K from my account, but along with my original deposit $2,566, total $52,566 deducted from my account.Saturday 02/17/2024 I made a reservation and visited Chase Bank (************************************ ******** ** *****) with *************************** at 9:00. After hearing the situation explained, it took 45 minutes to call the claim ****. After calling the claim ****, they told us it would take 3 to 5 days. the claim ****. stated it's strange that it doesn't take this long to begin with.Wednesday 02/28/2024 Until today, no original deposit $2,566 was back into my account, so made reservation (********* Downtown Branch)With Mr. *** Hwang (********* Downtown Branch) at 10:30 am, Mr. ************** called the claim **** to find out.The claim **** stated there is no information about this claim or deposit at all. So went to visit *********************** (************************************ ******** ** *****) waited for her assistant. An hour later *********************** came and calls the claim ****. again she explain what happened on 12/29/2023 the day the *** machine broke down and ate the deposit check, a technician came and there was a check in the machine. She said she had checked and confirmed the amount. Claim ****. stated will be process on Friday the deposit will back into to my account.Friday 03/01/********* PM After confirming that no money was received, I called the claim ****. Saying no information what so ever.Around 4:15 went Chase Bank (************************************ ******** ** *****) to see *********************** waited for her assistant. 30mins later she came and called the claim ****.The claim ****. stated no information found regarding the deposit made on 12/29/23, now their saying go back to your employer request stop the check and reissue the check.If Chase admitted from the begging, they made a mistake and could not locate the check, I would request to my employer to have check stop and reissue the check.All these times, excusing from my work valuable hours, because of these inconvenience dissatisfaction service I have to put up with.Im requesting demand of my valuable hours compensation as below.01/08/24 2 hours Visiting Chase bank 01/09/24 to 02/12/24 2 Hours Called 4 times claim ****.02/17/24 2 hours Visiting Chase bank 02/28/24 2 hours Visiting Chase bank 03/01/24 2 hours Called claim ****. and visiting Chase bank

  

  Business Response

  Date: 03/06/2024

  Good morning,

  We are sorry that this has happened to you. Unfortunately, Chase Receivables is not affiliated with ***************** Chase Bank or any of its subsidiaries, nor is Chase Receivables contracted to work with any of ***************** Chase Bank or its subsidiaries.  We wish you the best of luck resolving this issue.

  Customer Answer

  Date: 03/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Chase Sapphire Preferred card. In January 2023, I booked a trip through Chase Travel for July 2023. Unfortunately, one of the flights from my trip was cancelled due to weather. I called Chase Travel same day and they said since it was cancelled due to weather, I will receive a refund. It is now February of 2024 and I have not received a refund. I have called several times over the months and keep being told "we have reached out to the airline to confirm cancellation". During one of my calls, I was informed that my original ticket for a refund was closed out as "completed" without me getting my refund. I am now on my second ticket and still getting the run around for their mistakes. I have asked to speak with someone hire up, and was told no. I am not seeing any perks of having a Chase travel card if they aren't living up to what they advertise and promise - if I would have booked directly through the airline instead of through Chase, I would have a refund or some kind of compensation by now.

  

  Business Response

  Date: 02/29/2024

  Good morning,

  We are sorry that this is happening to you.  Unfortunately, Chase Receivables is not affiliated with ***************** Chase Bank or any of its subsidiaries, nor is Chase Receivables contracted to handle any of ***************** Chase's accounting.  We cannot help you, but we're in your corner and hoping that you receive positive resolution as soon as possible.

  Customer Answer

  Date: 02/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:09/30/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - I had just gotten a chase credit card on 9/29/23 - while I was browering the app, I was looking at other credit cards there was one for 5 % for gas and grocery.- there was a button for learn more. So I clicked on it I - where it stated it needed additional information which I entered. - and then it signed me up for the same credit card as I had. not the 5% for gas and grocery.- called the customer service spoke to a manager. they said they can't do anything. about the same card beside close the card which will hurt my credit

  

  Business Response

  Date: 10/02/2023

  Good morning, we are sorry that has happened to you.  However, Chase Receivables is not affiliated with ***************** Chase Bank in any fashion, nor are we contracted to work with any of ***************** Chase Bank's accounts or business avenues.  Please contact the phone number on the back of your card for immediate assistance.

  Customer Answer

  Date: 10/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Khemil *****

• Initial Complaint

  Date:07/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just noticed a call from them this passed Wednesday and they have called at least one time monthly prior to this. I have never received any collection notice prior to or after these calls.

  

  Business Response

  Date: 07/25/2023

  Good morning,

  Our initial letter was mailed to the address on file *************************************** on January 5, 2023.  We received no return mail.  We have been trying to reach you by phone since that time.  If you would like to discuss your account, or require further documentation, please contact us ************ for immediate assistance.

  Customer Answer

  Date: 07/25/2023

  
  Complaint: 20363666
  
  I am rejecting this response because:
  

  I never received anything in the mail and was never given the opportunity to dispute. 
  
  Regards,
  
  *************************

  

  Business Response

  Date: 07/25/2023

  Good afternoon,

  Per our previous response, no returned mail was received; therefore, we consider the information mailed and received, as we cannot be responsible for mail once delivered.  What we have done is verified the address that we have on file as accurate, and, as a courtesy, we have scheduled for all new letters to be mailed.  If you do not receive the requested documentation within 10 business days, please call us at ************, and one of our representatives will be happy to review your account with you and handle any concerns that you have.

   

  Customer Answer

  Date: 07/27/2023

  
  Complaint: 20363666
  
  I am rejecting this response because:
  They are not being honest.
  
  
  Regards,
  
  *************************

• Initial Complaint

  Date:04/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have use your debit card purchase a item but merchant cancel the order for me and never refund. I open a claim and your guys decline it. I already provide a clear evidence that they cancel my order and you guys haven't solve my problem for 7 month. I really want my money bank and I don't know why a easy case that problem.Claim Number:694797311320001 I already submit all the file 2-3 times. Went to branch 2-3 times and called over 10+times. 7 month still no solving problem. I am a 10 year chase customer and this time I am really disappointed what you do.

  

  Business Response

  Date: 04/10/2023

  Good morning,

   

  We are sorry that you are going through this.  However, the business that you have contacted is Chase Receivables, and we have no affiliation with ***************** Chase bank, or any of their subsidiaries; nor are we contracted to handle any of their business.  Please contact your local ***************** Chase branch for further assistance. Good luck.

• Initial Complaint

  Date:09/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/24/2022 I deposited a check online that was issued by ***** Fargo from my 401k, in the amount of $1,860.47. The check was processed and funds were supposed to be available on the next business day. I noticed then when depositing the check, after I was done there were zero funds available. I've deposited many of the checks and Chase almost always gives me a portion of the funds upfront, but not this time. I called Chase on 9/26/2022 to inquire if there was a hold on the check, the representative assured me no there wasn't. The representative also assured me that my funds will be available on the next business day, I asked are you sure because I have ACH withdraws coming out of my account 16 ACH withdraws to be exact. He repeated "YES I am positive". He also said "I can see a few withdrawals, but not to worry, they will be paid". I ended the call. On 9/27/2022 I noticed the funds were still not released and my account was $1,144.66. I called Chase once again to see what the problem was. I was again assured that there wasn't a hold on the check, but not the representative said" funds will be available at 11:00 pm. I ended the call. My funds did come around 12:00 am. my account was finally out of the negative, the balance was $715.00. All of my bills were paid. The following day after checking my account, there's a hold on the check. I received an alert from Chase, but this wasn't until after I called to see why my account wasn't reflecting the amount I saw a few hours earlier with a balance of positive $715.00. I spoke with a representative by the name of ***** at 7:05 am. I also spoke with a supervisor by the name of **************** after. Neither had answers on why a check was deposited and cleared, without any hold notifications nor communication by several representatives. Bills were paid, the account was brought up from negative to positive. To everything getting reversed and a hold put on. I believe all calls are recorded I would like for them to be pulled>

  

  Business Response

  Date: 09/29/2022

  Good morning,

   

  We are sorry that you had to go through that experience.  However, Chase Receivables is not affiliated with ***************** Chase Bank or any of its subsidiaries, nor is Chase Receivables contracted by ***************** Chase Bank in any form.  We suggest contacting the manager of your branch directly for resolution.

  Have a great day.

• Initial Complaint

  Date:09/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I disputed a debt collection by replying to Chase Receivables during the 30 day window. They have ignored my dispute and continue to send me statements.No one contacted me regarding the dispute.

  

  Business Response

  Date: 09/12/2022

  Good afternoon,

   

  On your phone conversation with our office on July 05, 2022, you indicated that you wished to receive no further phone calls.  We blocked your phone number internally and no further phone conversation attempts were made from our office.

  We received a letter of dispute from you on July 21, 2022.  Your dispute was researched along with our client and a debt validation letter, along with itemized bills, was mailed to ************************************************************************ on July 22, 2022.  We received another letter of dispute on August 3, 2022.  As this was a duplicate dispute (the debt validation letter and itemized bills mailed 07/22/2022 covered the entirety of the account), this was filed away and your account noted.

  Please call us ************ to discuss your account.  

   

  Customer Answer

  Date: 09/19/2022

  
  Complaint: 18013312
  
  I am rejecting this response because:

  I submitted an attachment to my dispute of the charges. As I stated the wrong group was submitted to insurance. They categorized it as an out of network facility. It should be in-network as subsequent visits were properly handled.

  I did not receive any further documentation from the collection company. Only a request to pay the amount in dispute.

  Someone is not following through on this dispute.
  
  
  
  Regards,
  
  ****************

  

  Business Response

  Date: 09/26/2022

  Good morning,

   

  We have responded to your written dispute as per the requirements of agencies under the ****** a dispute response letter was mailed to you on 07/22/2022.  As a courtesy, we have closed your accounts as disputed, and have notified our client of your account status.

  The BBB is NOT a message board, avenue of communication, or the correct forum to discuss further specifics of your disputes.  If you have any questions in regards to your disputes, please call us at ************.