Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address what I consider a misleading and inappropriate billing practice concerning the recent invoice issued for service at ******************************************************** from Neds Home On Sunday, February 16, 2025 I contacted their office by phone to request urgent gutter cleaning service. During that call, I was informed that due to weather uncertainties, the timing of the service could not be confirmed and guaranteed. I made it clear over the phone that if the service could not be performed promptly, I would hire another company.Given the uncertainty, I canceled the request verbally over the phone and moved forward with All Clear Professional Window, who successfully completed the job. I have sent Neds Home attachments for a confirmation of the payment made to All Clear Professional on February 25, 2025, as evidence of their work done on February 24, ******* is therefore completely unacceptable that I received an invoice from **** ************ for a service that was not confirmed. On April 30 2025, I have requested that they immediately void this invoice and ensure that no charges are made or pursued, BUT they did not answer my message yet.I asked them to confirm in writing that this billing error has been corrected and that no payment is expected. BUT nothing so far. That is why I am complaining here.P.S. All the above details were already communicated to them over the phone a couple of weeks ago. If they have call recordings, they should refer to them for confirmation.Sincerely,=============================================================Below is part of their invoice ***** Home ************** Work Order/Invoice ID: ******* Phone Number: ************** Completion Date: 02/24/2025 Original Amount Due: $200.95 Service Charges Incurred: $2.93 Days Past Due: 45

  Business Response

  Date: 05/08/2025

  We appreciate the opportunity to address this matter. At the time the service was scheduled, we were unaware that the customer had hired another company to perform the gutter cleaning. We were not notified of any changes or cancellations prior to our team arriving at the property. It was only at that point that we were informed another company had already completed the work. In an effort to demonstrate good faith and maintain a positive relationship, we have elected to issue a full credit for the gutter cleaning service, even though the work had been scheduled and resources allocated.
  We hope this resolution is satisfactory and reflects our commitment to customer satisfaction.

  Customer Answer

  Date: 05/19/2025

  Thanks a million for the resolution of this issue. Sorry I did not check the BBB website email. I was expecting emails from my regular Gmail account. I should have known. 

   

  I see they have resolved the issue through the email they sent you, though they lied about the fact that I did not inform them over the phone that I will be canceling the service if they don't show up on time. 

   

  I asked them via email to send me a confirmation email stating that the case has been closed on their end, but they did not issue me any written confirmation. 

   

  Would you please ask them to send me a written confirmation via my email address, *********************************************************************************************************, and if possible, also at my address, ****************************************************************

   ? 

   

  This is for record keeping purposes. 

   

  Thanks again for your help. 

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******** *******

• Initial Complaint

  Date:01/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company insists that I owe $288.69 ************ over a two year period.On August 22, 2024 I paid the statement that I received with a balance of $266.57 .This was paid in full and received by *** Stevens . I have asked repeatedly for a bill outlining dates of services and credits .Instead I received a threatening letter.

  Business Response

  Date: 01/30/2025

  Thank you for bringing this matter to our attention. . On August 27th,2024 we received a payment from this client in the amount of $265.57, which was processed and credited to their account in full.  On January 28th,2025 we received a request for a detailed breakdown of the services provided and any credits applied to their account. This information was emailed to the email address associated with their account, ending in *@*******. I have also taken the liberty to email this outline of services to the email address associated with this complaint. We understand the frustration that comes with receiving unclear statements, and we truly apologize for any confusion caused by the communication thus far. Please know that it is always our goal to provide transparent and clear information to our customers. We are happy to resend the service outline if needed, or to address any further questions.

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** Stevens was supposed to do a gutter cleaning late 2023. They did it earlier than they were supposed to. I told them not to come before a certain date and they did. I had to call them to come back and redo the service becuase more leaves fell in the gutter. They supposedly came back but did not clean out all the gutters becasue upon inspecting the gutters, there were still leaves in the gutters. They are charging and threating to send this issue to a collections agency. I haev called numerous times and I am not able to geta decision maker on the phone. There is NEVER a manager or someone of authority I can speak to. ******** customer service ! Worst company I have every dealt with !!

  Business Response

  Date: 01/27/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the experience you had with us previously and are grateful for the opportunity to send our crew members to reclean. On January 25, 2025, our records show that a manager spoke with the client and addressed their concerns. We want to clarify that payment for the service was not due until after the return visit was completed. To further resolve the situation, we offered a billing adjustment of $107.23, bringing the total for the service down to $95.00. We appreciate your understanding and patience, and were happy to have had the chance to resolve this for the customer.

  Customer Answer

  Date: 01/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:12/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** the company to do window washing. The technicians left the windows worse than they were before they started.

  Business Response

  Date: 12/26/2024

  Thank you for bringing your concerns to our attention through the Better Business Bureau. We value every opportunity to address our customers' feedback and ensure their satisfaction with our services.
  
  We appreciate your patience and understand that you have some issues regarding the job completed at your home in April 2024. When you initially expressed your concerns, we offered to return to your home in April to resolve the matter in good faith. We truly believe in delivering high-quality service and want to ensure that any issues are promptly addressed.
  
  To further demonstrate our commitment to your satisfaction, we are willing to schedule a visit to your home this coming spring. Our goal is to make sure you are completely happy with our work and to resolve any lingering concerns you may have.
  
  Please feel free to reach out to us directly at ************ or ******************** so we can arrange a convenient time for our return visit. We look forward to the opportunity to serve you again.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are taking advantage of a senior citizen . I told them in the spring when I had a hard time paying for the service to stop.Yesterday 11/22/24 they showed up again unannounced and charged me $166 . They wont stop!I told the man that was working to stop he said something in some other language and continued on. I cant afford to eat and theres thieves like this running shifty business eating good ****** ********

  Business Response

  Date: 12/06/2024

  At ***** Home, we are committed to working with our customers to resolve any issues in a fair and constructive manner. In good faith, we are offering to credit the full amount of the bill to ensure a positive resolution.
  We want to note that we previously reached out to the customer in the spring regarding updating their payment information. At that time, the customer indicated they would follow up with us, but we have not received further communication.
  We hope this offer to credit the bill demonstrates our commitment to resolving this matter and maintaining a positive relationship with our customers.

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/23/2024 1st appt. they never came, never called. I called at 3:15 p.m. to find out where they were. They could not come. They had run out of time and sunlight.10/24/2024 2nd appt. they came at 9 a.m., nearly taking down the wires to my house as they pulled up the driveway. I alerted them to that. The three of them still sat in their truck for several minutes, even after I greeted them and was standing on my porch, waiting, for several minutes.Then they started working on the left side and at the front of my ******** approximately 10:30a.m. they suddenly left my property. and were on a public street.I was surprised that they would leave so soon. I ran out my back door to chase them.When I came out, i noticed that the right side of my house was untouched, not worked on.I ran after them and caught up with them and asked them twice if they were coming back.They got an employee on their cellphone for me.He told me that they were afraid of damaging the *************************, they just left my property without telling me? How can you do that?They should have got someone on their phone to explain- Before leaving my property!That night they sent us the original bill for the original balance! How can you do that for work not done?They should have credited us for the Total Value of the work not done on our remaining ********** was worth more than that $100. credit we had asked ******* can you treat your customers like this?Now, we have to look for a good, reliable, and professional contractor to finish the work.I am so dissatisfied with this company.Their lack of professionalism, work ethic, communication, lack of caring for their customers' ******** opinion of them is based on this, my experience with them, and it is that they do not care about their customers.

  Business Response

  Date: 11/14/2024

  Thank you for bringing your concerns to our attention. We take all feedback seriously and are committed to resolving any issues. In response to this complaint, we would like to offer a refund of $92.47, which represents the additional amount we would have charged for a gutter cleaning for a home the size of yours. This would be in addition to the $100 credit already issued. We hope this resolution will address your concerns, and we are confident that it will provide a satisfactory outcome. We value our customers and appreciate the opportunity to resolve this matter.

  Customer Answer

  Date: 11/15/2024

  Thank you for helping me with my complaint against the business, ****** Home" of *********************************************************

   

  I have read their response, and I would accept their refund offer of $92.47 only in the form of a check that I can cash.

   

  I would not accept their refund offer of $92.47 in the form of a credit or a coupon towards future use because I will not re-hire them.

   

  Could I have clarification on this? How long should this take?

   

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *****

  Customer Answer

  Date: 12/03/2024

  
  Complaint: 22551735
  
  I am rejecting this response because:

  We never used our credit cards to pay ***** Home.

  
  

  Al of our l payments to ***** Home were by check from our checking account.

  
  

  ***** Home does not have our credit card information so, they never could have credited one.

  
  

  Our final payment to ***** Home in October 2024, was therefore $100. less than their original bill to us, and it was paid in full, by check on 10/28/2024.

  
  

  The N.J. BBB received my 11/13/2024 complaint on the business and the 11/14/2024 response email from ***** Home that offered us an additional refund of $92.47, which I accepted, but have never received.

  
  

  I asked them when I should be receiving the additional refund of $92.47 and they said no, a $100. credit had already been issued.

  But that credit was in October!

  
  

  That response does not honor their response to BBB of 11/14/2024 that in addition to the $100. credit already applied to our final payment of October; we would be receiving an additional refund from them for $92.47!

  
  

  I have just checked with my bank and there have been no random deposits from ***** Home.

  
  

  I have tried to clarify everything.

  
  

  Let me know if you need any more information.

  
  

  I appreciate your work.

  
  

  ***** F. *****

  
  
  
  
  Regards,
  
  ***** *****

  Business Response

  Date: 12/05/2024

  We apologize for any confusion regarding this matter. After reviewing the situation, we would like to confirm that we are offering to send a check in the amount of $92.47 to the customer.
  We remain committed to finding the best resolution of this issue and ensuring customer satisfaction.

  Customer Answer

  Date: 12/06/2024

  
  Complaint: 22551735
  
  I am rejecting this response because:Ned's Home,

  
  

  Any "confusion " to refund me was on your end.

  
  

  On 11/14/2024, through the ********** BBB, you had clearly offered me a refund for $92.47.

  On 11/15/2024, through the ********** BBB, I had accepted that offer.

  
  

  On 12/2/2024 by email, your agent wrote to me that the offer and refund check did not exist.

  
  

  That is entirely your confusion.

  
  

  Send the check promptly.

  
  

  ***** F. *****

  
  

  
  
  
  
  Regards,
  
  ***** *****

  Business Response

  Date: 12/07/2024

  We are currently looking into this matter with our accounts payable team to look into the check that was offered by our supervisor. 

  Customer Answer

  Date: 12/16/2024

  
  Complaint: 22551735
  
  I am rejecting this response because: And so, where is the check?
  
  
  
  Regards,
  
  ***** *****

  Business Response

  Date: 12/16/2024

  We have processed the check and it has been sent out to the customer. Please note that our standard processing time for checks is approximately two weeks. Additionally, we kindly ask the customer to allow up to one week for the check to be received via mail. We appreciate your understanding and patience in this matter.

  Customer Answer

  Date: 12/31/2024

  
  Complaint: 22551735
  
  I am rejecting this response because: I am still waiting for the refund check in the amount $92.47 as promised on 12/17/2024.

  The check has not arrived yet.

  
  

  
  
  
  
  Regards,
  
  ***** *****

  Business Response

  Date: 12/31/2024

  Thank you for your patience regarding your reimbursement promised by the Better Business Bureau. We apologize for the delay in receiving your check.
  
  To resolve this, we will issue a new check promptly. If you have any further questions or need assistance, please feel free to reach out at ********************************
  

  Business Response

  Date: 01/03/2025

  We overnighted a check to this customer through ***** with a tracking number of 771155497612. From the tracking details it appears the check was received at 10:20am today. 

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My second contracted Gutter cleaning 2024,Neds was reminded not to use the exterior faucet on the right side (facing the house from the street) the left side (if facing the street from the house) due a problem with said faucet on their spring visit. Their attempt to use the faucet failed water flowed onto the ground, in the garage down the driveway. Workers denied any wrong doings. Had no issue prior.On 9/3/2024 alerted of service I immediately called to remind the guys not to use that faucet, to use either of the other two. Away from home I continued grocery shopping. When I arrived home 2 hrs later, I viewed water streaming down my driveway onto the street from beneath the garage door. The workers left the water running. Water ran into the garage and into my bedroom. Neds Home resolve was to issue the bill.

  Business Response

  Date: 11/06/2024

  Thank you for bringing this matter to our attention. We take all customer concerns seriously and are committed to resolving this situation. We will be reaching out to the customer directly to address the issue of the reported spigot damage. As part of our efforts to resolve this matter, we will ask the customer to provide a quote for the damage in question so that we can review and work toward an appropriate resolution.
  We appreciate the opportunity to address this issue and will continue to prioritize customer satisfaction throughout this process.

  Customer Answer

  Date: 11/20/2024

  
  Complaint: 22506616
  
  I am rejecting this response because: 

  This complaint has not been resolved. I am still seeking assistance in obtaining an evaluation and or assessment. 

   

   

  
  
  
  
  Regards,
  
  ***** *****

  Business Response

  Date: 11/20/2024

  We would like to inform you that we have made multiple attempts to reach out to the customer regarding the issue but were unable to make contact previously. However, we have since emailed the customer directly and are currently awaiting a quote for the faucet damage. We remain committed to resolving this matter as quickly as possible and are fully prepared to move forward once we receive the necessary information.
  

• Initial Complaint

  Date:09/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company owns a lawn service called ***** lawn and Pest Control. Besides other companies they are LLC.. they recently purchased a organic lawn service that I had been a customer for a decade. Without explaining anything they switched to a chemical fertilizing regimen and I am allergic. I was paying for organic which is more expensive then chemical I would like at least a partial refund for the time they've owned the company. Something should have been mentioned after acquiring the company that they were no longer organic.

  Business Response

  Date: 09/12/2024

  Thank you for reaching out and providing this feedback. We want to take the opportunity to clarify that we have always been transparent about our practices. While we strive to utilize integrated pest management in our lawn care applications, we have always relied on certain chemical treatments to effectively manage the lawns needs for weeds and grub prevention. This has always been an essential part of our process to maintain the high standards of quality that our customers expect. Our manager spoke with the customer about this yesterday as that part of our business has not changed. Nothing regarding our recent rebrand has changed the way we utilize chemicals at our customers' properties. 

  Customer Answer

  Date: 09/23/2024

  
  Complaint: 22273160
  
  I am rejecting this response because:This complaint has not been resolved. The company took over another company that I was using to spray non-chemical organic fertilizer on my lawn. I was not sent a letter, I was not given a phone call or received a message that I had a phone call I received nothing from this company indicating that they were going to spray anything other than organic fertilizer on my lawn. That is my main complaint. I've had this other company go green for a decade all organic spray. Now some other company takes over uses cheaper non-organic spray which my dog is allergic to and charges the same exact price. Non-organic fertilizer treatment goes for a third of the price of organic and they know that. So no discount was given, no mention was given and this is a fraudulent action they took against me and probably many others who unwittedly kept the service when it was purchased buy them.
  
  
  
  Regards,
  
  ******* **********

  Business Response

  Date: 09/24/2024

  We have attempted to call this customer.  We didn't receive an answer so we left a voicemail for the customer today.  Although our business practices regarding fertilization has not changed since our re-brand, in good faith, we are willing to work out something with this customer.  

  Customer Answer

  Date: 09/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* **********

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was originally quoted a price of $400.47 to replace the gutters on my garage. The day the guys came, they immediately left and I called *** Stevens. I was told that the company quoted the work wrong and would be unable to complete the work. Yet, the original quote said "Install all new .032 seamless aluminum gutters on entire house using hidden hangers. Install all new aluminum leader pipes on entire house." This indicated they had not quoted it wrong for the garage as the man I spoke to that last day indicated. He then told me that to come back and do the work it would now cost me $900.47. This kind of bait and switch business tactic is not acceptable and horribly deceptive after a company has quoted a price, I waited weeks for the work to be completed, and no information about the project had changed. I paid for the work after they showed up and am seeking a refund for the difference of the price they originally quoted me.

  Business Response

  Date: 09/10/2024

  
  Dear *****,

  Thank you for reaching out and for allowing us the opportunity to address your concerns. We understand that you have disputed a price discrepancy related to your recent transaction with us. After reviewing the details of your case, we noted that there was a necessary reprice following the initial visit due to additional gutter needing to be installed. We acknowledge that this may have caused some confusion. Our goal is to ensure transparency and clarity in our pricing. We communicated the revised price to you, and we appreciate your agreement to the updated terms. However, we understand that discrepancies can still be unsettling. To resolve this matter, we are offering partial refund in the amount of $250 as that is half of the price discrepancy as a gesture of goodwill. We hope this will address your concerns and demonstrate our commitment to customer satisfaction.

  Customer Answer

  Date: 09/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Please let me know how they will pay the price difference of $250 that they stated?
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:06/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 2, 2024 I phoned Cincy Gutter Boys which I understand is under the Ned's **** umbrella, to clean my gutters. They finally showed up on June 20, 2024. I was not home when they came, but they texted they were coming. When I arrived home, I noticed one of my shrubs was damaged. I then decided to look at my video doorbell footage and was shocked when I saw their ladder crash onto my front porch, damaging my handrail, two shrubs and the flower pots I had on the porch. It also knocked a coach light crooked. It also showed them dragging their hose through my shrubs. Nobody from the company bothered to let me know this happened. I called the company and told them. I was treated like it was not a big deal. No apology was forthcoming. They said to get estimates for repairs. Estimates for the handrail are not available as it was a gift and was installed in April 2024. I sent information about the cost of new shrubs, but that wasn't good enough for them. They want written estimates. The online prices were not good enough. I felt like they were just trying to get me off the phone. I told them to remove me from their "Diamond Plan" which offers a discount for recurring services. After the shoddy work they performed, I am not even sure my gutters are clean. I want my money back and I want nothing more to do with a company who doesn't have any interest in customer service. Their attitude leaves a lot to be improved upon. I will tell friends about the bad job/service so nobody I know will use them. When I asked for the owner's name, I was basically told the name is a secret. What kind of a company is this? I would like a refund since they offered no other compensation for the damages they caused. I sent the videos to them on 6-27-2024.

  Business Response

  Date: 06/29/2024

  We have credited this job and apologize for any inconvenience caused. 

  Customer Answer

  Date: 06/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************