Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gutter cleaning on 11/2/22 downspouts were not cleaned and flushed out Paid ****** by cc want a full refund

  Business Response

  Date: 12/08/2022

  We fully guarantee all of our work.  Can you please provide us with the account number so we can look into what is going on here? The information did not pull up an account in our system. 

  Customer Answer

  Date: 12/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** scheduled with *** Stevens for **dnesday, November 30th. No one showed up, nor contacted us. ** called them and could not get through, so left messages, first asking if they were still going to show up, and next when no one showed up by dusk, asking to reschedule. ** stated that we could not schedule for the next day because we had two other services being performed, including emergency septic system. The next morning, we received a text stating that someone would be coming that day. Because the text says that you cannot respond by text, we called as instructed, waited on hold for a long time, and finally talked to a rep. ** stated that we could not accommodate another service. The rep assured us that they would arrive after 2 PM, when at least one of our other services would be complete and they would have left. ** were not happy with this solution but we accepted it.Instead, we received another text almost immediately saying they were on their way. This is around eight forty five. ** called again, waited on hold again, and I spoke to a rep who said she would "email" them and that if she could not get ahold of them, she would call me back.After receiving no call, a little while later I heard the sound of clomping on our roof. The gutter cleaners had come with no warning, and parked in the very beginning of the driveway so that no other cars or trucks could get in. I called again, waited on hold, and spoke to "******" who offered no apology and stated that I should go out and tell them to leave. For reasons of disability and age, neither I nor my mother could rush out and yell at people on the roof.During this time, the leaf removal people arrived and had to park illegally across the street. The plumber arrived but had to drive away as he could not park his heavy equipment. He called us, we told him what was going on, and he came back and told them to leave. On their way out they put a few heavy bags on the street instead of throwing them away.

  Business Response

  Date: 12/12/2022

  We called this customer back on the 3rd of December and let them know we were crediting this job back in full via VM. 

  Customer Answer

  Date: 12/12/2022

  
  Complaint: 18512329
  
  I am rejecting this response because: They did not even acknowledge let alone apologize for all their wrongdoing. "Crediting" us for the "job" is not the magnanimous gesture they seem to think it is. They failed to bother showing the day they were actually scheduled. We told them explicitly NOT to come the next day, repeatedly and to multiple reps. they were kicked out rightfully before completing the job, and they left random trash in the middle of the street.  It does not sound like they are going to learn anything from this or do better in the future.
  
  
  Regards,
  
  *************************

• Initial Complaint

  Date:06/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was incorrectly charged for a subscription service in the past, which I believed was cancelled. I paid for what was to be a single service, but turned into a different subscription. When I turned their workers away today being told it was a mistake AND talking to someone on the phone to have everything cancelled, I still have an invoice saying A. Work was completed (the only work they did was pick up their ladder, which I had them put back right away) and B. That I owe them ******, which also doesn't line up with what is stated on "My Account" page with them. I'd like this charge removed as swiftly as possible.

  Business Response

  Date: 06/28/2022

  Our manager called this customer and credited the **** regarding this complaint. 

  Customer Answer

  Date: 06/28/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************