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Business Profile

Playgrounds

Kids Empire

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother and I took my kids and nieces/nephews to this indoor playground. When I walked in my mother had already paid but the cashier said the payment didnt go through. So he charged her card again. When she checked her account they charged twice. They said at this point we have to take it up with corporate so we emailed corporate at the email provided and never got a response. When they open the door for the kids to go in my niece who is autistic ran in without her socks. The woman closed the gate before I could run after her and said you have to take off your shoes. I said my niece is in there with special needs and I need to grab her before she gets hurt she said take off your shoes first. I ran to take off my shoes and told her to open the door quickly and she said if Im gonna talk to her like that then shes gonna call the cops. I said at this point youve just locked my niece and are causing child endangering and she called the cops. The cops kicked us out since its their business and they can refuse business to anyone but cop didnt care about her locking my niece in there. So we got kicked out of the place, never got our money refunded and were embarrassed. We believe it is because we are Muslim. There are other reviewers that have reviewed on ****** that are Muslim that had cops called on them

Kids Empire is NOT a BBB Accredited Business.

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