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Business Profile

Heating and Air Conditioning

Jack Frost Heating & Air Conditioning, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jack Frost has failed to uphold their contract. Throughout 2024, our system was losing pressure. After speaking with and sending pictures to the manufacturer, it was identified that Jack Frost had improperly installed the unit, as Tom Jr removed the auto feed and located it elsewhere in the piping, against the manufacturers requirement.

    In February of 2025, Tom Jr. installed the auto feeder where Navien required, and this fixed our issue of losing pressure. However, it was identified the installers never included an auto release on the pressure valve and Tom Jr did not properly install piping, causing pressure build up and a significant burn risk on the pressure release valve.
    We had a company check for leaks and none were found. Jack Frost isolated the HEATING side of the unit only, and it maintained pressure. The assumption is there is a leak. However, no other testing was done by the company. We had reiterated that there was no leak found.
    Tom Jr. suggested Jack Frost would recipe the heating loop and explained the heat and domestic hot water are seperate, and a leak would NOT affect the hot water. However, when I called in April 2025, Jack Frost refused to estimate the job as they suggested.
    In March and April, I called multiple times to have someone come because our domestic hot water would turn cold for approximately 60 seconds during every shower. They refused to come out, as out contract requires.
    We are now in May, and they have refused to follow their contract.
    I am requesting a refund for the breached contract.

  • Initial Complaint

    Date:04/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jack ********************** failed to uphold their contract agreement to provide 24/7 service. Multiple calls were placed over the weekend of 4/22-23 without response. One call was returned with a voicemail which was missed but calls were not answered when placed immediately thereafter.A service technician finally arrived on 4/25 but did not resolve the issue of the air conditioning not working, refused to fully go into the part of the house where the technical issue occurred, and refused to stay at the house longer (**** minutes) for additional contractors to come to help him uncover the issue. Additionally, it was discovered after his departure that damage was done to the Nest thermostat in the house that rendered both the heat and air conditioning inaccessible. Please note that a monthly service fee was paid to Jack ********************** for roughly 12-months which promised 24/7 service before this issue occured.

Jack Frost Heating & Air Conditioning, LLC is NOT a BBB Accredited Business.

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