Complaints

This profile includes complaints for BenefitWallet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BenefitWallet

  100 Campus Dr Ste 200 Florham Park, NJ 07932-1029

• 

  BenefitWallet

  150 Clove Rd Ste 5 Little Falls, NJ 07424-2139

• 

  BenefitWallet

  500 Ross St Ste 154-0510 Pittsburgh, PA 15262-0001

• 

  BenefitWallet

  200 Plaza Dr Fl 4 Secaucus, NJ 07094-3607

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is the administrator of my ************** Account (HSA). I requested funds for self reimbursement for medical expenses (out of my savings account) online on 1/20/23 in the amount of $792.50. I was told I would have the funds in my account within 3-5 days. I am now told their system is down and unable to process payments. The system has been down since 1/20/23 and I am being told they can not send me my funds until the system comes back up. Their system has been down for 11 days now. At this time they said they do not have an anticipated date when system will be back up. I asked them to process a check the old fashioned way if their technology is down and they said they do not have have a way to do this.

  Business Response

  Date: 02/03/2023

  **********************,
  
  We apologize for the unsatisfactory service you received and for any inconvenience this may have caused you. We recently experienced an outage impacting all online payments and direct deposits that and was restored last 01/31.Your pending transactions will automatically process over the next 3-5 business days. We appreciate your patience with us while we work on this.
  
  Sincerely,
  The BenefitWallet Team

  Customer Answer

  Date: 02/07/2023

  
  Complaint: 18961473
  
  I am rejecting this response because:
  
  I still have not received reimbursement funds.  When your systems came back up on 1/31, I was told the transaction would be processed in 3-5 days.  I was told on 2/1 that I needed to re-sumbit for the reimbursement as they could not see the original transaction I submitted on 1/20.  On 2/1 I re-submitted.  This morning I noticed both the 1/20 request was showing and the one from 2/1 showing and both had status that payment failed.  After calling your office this morning and on-hold for 2 hours and 10 minutes, I had asked to speak to a supervisor (someone that knows what they are doing), I was told no supervisor was available.  

  I was then told by the rep, the reimbursement payment was being processed, I saw in the online system the 2/1 request was pending.  When I went back in this evening, the payment shows failed again.

  I have also sent emails through the online system for someone to please call me.  The response I received was to call the customer service number.  I have done that every day and the average hold time has been nearly 2 hours and then today I am told neither a supervisor or a member of management is available.

  I have been trying to get reimbursed from my account since 1/20 and is only to take 3-5 days to process.  

  
  
  Regards,
  
  ***************************

  Business Response

  Date: 02/20/2023

  **********************,
  
  We apologize for the delays and the inconvenience this have caused you. We are exerting all efforts to have everything restored after the outage. After account review, were showing that the funds have been deducted on your account on 02/13. The funds should post in your bank account in 3-5 business days.
  
  Sincerely,
  The BenefitWallet Team

• Initial Complaint

  Date:01/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have FSA with benefit's wallet. I spent some of my balance on down at the end of the year because that balance doesn't roll over. Benefit wallet denied every single claim I made, despite providing documentation. All purchases where for medical treatment, dental and optometry appointments. They then suspended my account, and have locked account preventing me from accessing details. When I attempted to contact via phone. I am unable to reach anyone to unlock my account, and referred to digital support, when I contact them digitally I am referred to phone support. I am going to peruse a fraud allegations unless I am contacted immediately, and this is resolved. There is absolutely no reason to deny the claims. They are purposefully vague in their descriptions of what kind of documentation is required, and use this confused and befuddle their clients in order to avoid paying out their claims.

  Business Response

  Date: 02/07/2023

  ************,
  
  We apologize for the unsatisfactory service you received. A supervisor attempted to contact you but was not able to authenticate the account. Our records indicate that you have uploaded a statement to substantiate your claim. However, after review, we are unable to substantiate the claim since one of the documents you submitted was already used for a different claim and the other document does not show the date and type of service provided. For your claim to be approved, you may re-submit a statement that provides the date and type of service. You can also view denial information when you log in online at mybenefitwallet.com. You can also reset your login information thru your email address on file.
  
  Sincerely,
  The BenefitWallet Team

  Customer Answer

  Date: 02/07/2023

  
  Complaint: 18954013
  
  I am rejecting this response because: I did not speak to a supervisor, I spoke to somebody nobody of which it was clear English was not their fist language, they sounded like a mouse had huffed helium, I could barely hear them, and it was clear to me they were purposefully circumventing access to my account. It was a 3 minute long conversation, they asked my my social security number (last 4) which I provided and an address (which I didn't know at the time - I'm dislexic) they made no further attempts to validate my identity. They could have asked me any other security question. We didn't even ****** the subject of any of my other concerns.
  
  They attempted to reach out 3 times. Once at 630 in the morning. (when it was still dark) once at 11:30 while I was feeding my disabled mother, and then I requested to an appointment at 4:15... they called me at 4:05... they have no respect for my time that is also clear. I'm not surprised the "supervisor" cant tell time, she doesn't speak English fluently. 
  
  Furthermore why is it my burden to prove that my transactions are valid. That should be a concern between vendor & merchant not the client. I do not have a degree in medical billing, and was not provided information that I would need to in charge or accounts receivables, and payables for the company that I am contracted under. Thats False advertising of service, defraudment of a customer for ******************** rendered... It should be the burden of the service provider to to DISPROVE that they are not contractually obligated to fulfill an order. Do I need to involve the ***** I suggest a grown a** man/woman reach out to next time, preferably someone who speaks English fluently so I can communicate the extreme displeasure in a nuanced manner without resorting to profanity, but it seems that's my only recourse at this point. 
  
  
  Also i'm perfectly aware of how to reset my password, I'm not some god-damn 70 year old man. I'm an IT agent. It didn't work, and they've locked my account for too many attempts to reset. If I need to have company liaison or lawyer reach out I will. But I will not stop until this is rectified I have nothing better to do than cost benefit wallet team time and money. Failure to respond to this email in 24 will result in legal action. 

  
  
  Regards,
  
  - Your extremely "dissatisfied" customer

  *********************

  Business Response

  Date: 02/20/2023

  *************
  
  We apologize for the unsatisfactory service you received. I will have an Onshore supervisor contact you to clarify your claims. Please keep your lines open.
  
  Sincerely,
  The BenefitWallet Team

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has no problem getting contributions but when it came time for me to see my Dr I could not get any of my own money out. Now the blood work I need I cant get because this company is holding it. Not only holding it collecting interest on while people that are sick cant gain access. 6 days so far their site is down for pulling money out but they are **** sure collecting it. Not sure what anyone else thinks a scam looks like but this seems like one. Do not let them talk you out of a using a debit card and only the site.

  Business Response

  Date: 02/06/2023

  **************,
  
  We apologize for the unsatisfactory service you received and for any inconvenience this may have caused you. We recently experienced an outage impacting all online payments and direct deposits and was restored last 01/31. Your pending transactions will automatically process over the next 3-5 business days. We appreciate your patience with us while we work on this.
  
  Sincerely,
  The BenefitWallet Team

  Customer Answer

  Date: 02/08/2023

  
  Complaint: 18950773
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  *********************************

  Even after the site was up and running I put my request in and it sat in to be processed then after it said failed I called. The customer support told me its no problem we have it noted to go thru. After that its fallen out of the posted column it didnt transfer. This is getting beyond ridiculous.

  Business Response

  Date: 02/20/2023

  **************,
  
  We apologize for the delays and the inconvenience this have caused you. We are exerting all efforts to have everything restored after the outage. After account review, were showing that the funds has been deducted on your account on 02/13. The funds should post in your bank account in 3-5 business days.
  
  Sincerely,
  The BenefitWallet Team

• Initial Complaint

  Date:01/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BenefitWallet is the option we employees are offered for an HSA account. From 2022 I had accumulated over $2300. Approximately 2 1/2 weeks ago I did as instructed on the website & requested a reimbursement for health expenditures. I waited the 5-7 days as listed and nothing happened. I went back to my account & there is no listing of my request, so I requested again only to have a notice that if there were insufficient funds, Id be charged a fee. So waited 5 days, no change so I called. What I found out isnt the company but a call center with no power to help. But ***** finally told me the funds were on hold because their policy was to call the clients when reimbursements are requested. This isnt on the website. She canceled the second reimbursement request and asked for my request to be expedited. She also said they were short staffed thats why no one called. On Monday 1/23/23 ***** called to say it was processed and that I would receive funds in 1-3 business days. Now on 1/28/23 the funds have been removed from my account but arent in my bank account. I called today and spoke to ** who said they are having system issues and to expect the funds in another week or two. When I confirmed that I was speaking to a contracted call center, which they didnt disclose until I pressed, I asked for the actual companies contact information to which she said there isnt one but you may speak to my supervisor but it will take even longer to wait for them to answer. As is very apparent, this company is failing its clients in many ways.I want the following: all my funds from this year & last in my account my 2/1. I want my account closed. I want them to inform callers they are speaking with a call center who are not capable of any actions other then general information and taking notes. I want them to list contact information directly to Benefit Wallet ion websites. I want them to change acct activity to show when funds requests are made & no verification calls

  Business Response

  Date: 02/03/2023

  ********************,
  
  We apologize for the unsatisfactory service you received and for any inconvenience this may have caused you. We recently experienced an outage impacting all online payments and direct deposits and was restored last 01/31.Your pending transactions will automatically process over the next 3-5 business days. We appreciate your patience with us while we work on this.
  
  Sincerely,
  The BenefitWallet Team

• Initial Complaint

  Date:01/27/2023

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Benefitwallet customer service on 1/23, 1/25, & 1/27. On 1/23, I contacted Benefit wallet about the appropriate code available to link a health service & was informed to use their mobile app and advisement to submit online claim. Their mobile app is faulty and features don't work when attempting to select to obtain more information or make submissions. Instead, I submitted a claim online but it was denied with very little information. I resubmitted the documentation needed but their dates of service do not extend beyond the month to reflect the end of the month. On 1/25/23 I was informed when I spoke to a live person that their service dates are viewed retroactively. So should I pay for a month of service in the beginning of the January, I wouldn't be able to capture the month in my claim submission until Feb. I asked the rep for more info about my denial & she wasnt able to answer my question. She mentioned I couldnt speak or be transferred to anyone to obtain clarity on the request. It was frustrating to say the least. My employers contribution/ my funds are available in January for the current month but I wouldnt be able to access it in its entirety until the end of the month. I resubmitted the needed documents and was again denied. No information is Available in their online system. There is no one to obtain this information. Their is no claims department. There is no supervisor to mediate the issue. There is no customer service assistance. On 1/27, Upon calling to speak to a supervisor, I was told they wouldnt be available until Monday. Every time I called I am asked for my phone number so they can call me back should the line drop ( I think they would remotely). I was put on hold or she hung up & did not call back. There is very limited information offered other than how the form is submitted. The reps do not have the expertise to help customers with very complex daycare periods and submissions. And this is a recurring problem.

  Business Response

  Date: 02/03/2023

  ******************,
  
  We apologize for any inconvenience this may have caused you. Our records indicate that you have uploaded a statement to substantiate your claim. However, after review, we are unable to reimburse since the service has not yet incurred. For your claim to be approved, you may re-submit a statement that provides breakdown of charges for the incurred service or you may file for the reimbursement once the service has been fully rendered. You can also view denial information when you log in online at mybenefitwallet.com
  
  Sincerely,
  The BenefitWallet Team

  Customer Answer

  Date: 02/03/2023

  
  Complaint: 18938383
  
  I am rejecting this response because: ************ is a service provider that manages an account in which the employee places their own funds on a monthly basis for eligible dependent care services. The complaint was regarding the lack of communication and lack of knowledge from their staff and system functionality problems that limit the user from submitted accurately and efficiently. They are aware of this as their staff has stated a paper document would be approved quicker and accurately than a Online submission. I submitted several inquiries and was unable to obtain the needed information. Supervisor ********************* instructed me to contact him for any further questions. He also mentioned he would clarify questions from me but I never received any form of communication from him. ************ is not doing the work as contractually agreed upon on behalf of Los Angeles county and in accordance to the ***.

  Secondly, *********** and documents submitted were for a service that was incurred in ******* and as they mentioned should be broken down is not a necessary action to release already paid funds. No where does this action to use service dates as a measure to release employee funds is it mentioned in the *** page nor is it mentioned in the LA county webpage. In fact, other former company released the funds as soon as service began and as soon as funds were made available by the county of ***********. 
  I invite them to provide approved to provide their own on communication requirements for their own organization and approved dependent  care policies by Los Angeles county or *** that states these payment distinctions must be made to release employee paid reimbursement. As already stated but will reference, no where on the document provided by *********** does it state the incurred means full period must expire to release reimbursement. My service was incurred on 1/23/23 for ******* and is ongoing. ************ should not be allowed to withhold funds to reimburse.  I paid in ******* and should receive the payment in full.  The fact that I am having to use a intermediary to obtain some form of communication is appalling .  

  My expectation at the end of this, is have a  thorough review of the mis-actions this company has made and shortcomings of their service staff to a thousands of Los Angeles county employees. 
  
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:01/25/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past two months I have tried to contact a customer support agent to get my log in information. I have been kept on hold for over 30 min each time with no agent answering the call. You also do not provide any information regarding the expect wait time. I have to call after work (5pm) and your call center is only open until 6pm. How do I get any service!?? Is this call center even operational?

  Business Response

  Date: 01/27/2023

  ********************,
  
  We apologize for any inconvenience this may have caused you. This is a busy time of the year and we are receiving high call volume. Hold time may take longer than usual. We have arranged for someone to reach out to you for assistance in your account. Please keep your lines open. For future reference, BenefitWallet is open on weekdays from 8AM 8PM ET and weekends from 9AM 6PM ET.
  
  Sincerely,
  The BenefitWallet Team

  Customer Answer

  Date: 01/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Their consumer support agent did call me the next day and was very helpful in resolving my issue.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed the *** they were supposed to send a check for the closed acct. They sent a check but then after cashing it. The bank received an insufficient fund from the acct. Benefit wallet while the acct was closed took more fees, maintence fee, paper statement fees so there wasnt that amount left. They keep taking fees for an acct that has been closed for months that we now cant get any check because they will keep adding there service charge until there is no money left. Initially it was so called closed at approx ****** due to us. They keep whittling it down until there wont be any Money left. This was our hard earned money that we cant get at after closing it twice.I feel this is a unbelievable way to do business, sending a check then taking services fees making insufficient funds and check bouncing because of there fees. They have ******* this refund that was due from ****** to *****. We have had ***s before that have never caused this kind of problem.

  Business Response

  Date: 01/24/2023

  ****************,
  
  We apologize for the unsatisfactory service you received. Any fees associated with the account will be deducted from a closed account with a positive balance 60 days after account closure every last business day of the month. We have reversed 20 months worth of monthly maintenance fee as one time courtesy to bring back the balance on your account to the balance you had when you requested to close your account last 2021. You will need to log on at mybenefitwallet.com to request for a new check for $66.86 to be sent to you so that you can get your balance. You will have until the end of February to receive and cash the check. If you need assistance on doing the reimbursement, you may call us at ************ from Mondays to Fridays 8AM 8PM EST and Weekends from 9AM 6PM EST for assistance.
  
  Sincerely,
  The BenefitWallet Team

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been given an HSA (Health Benefits Account) from my previous employer. The account was originally $439 in the form of a debit card. I used the card twice a total of $329 in dental expenses. I went to use it most recently in the purchase of prescription glasses. I expected the remaining $110 to be available to me. I was told there remained only $33 on the card. I called the provided ************ customer service number. I was told that each month an amount is deducted from the balance as an expense. I was told that upon leaving my employer that they no longer pay the carrying costs and it reverts to the cardholder. They explained it is a part of their T&C's. I explained to them that I was never told about this monthly expense nor was I presented any T&C's. I was never made aware of any carrying costs and was counting on the available dollars to pay off a future expense. I contacted BenefitsWallet 12/20/22 and heard nothing back regarding my inquiry. I again contacted them on 1/4/23 and was told my inquiry credit back the $110 had been rejected for the reasons I stated above. I again insisted upon elevating my inquiry and was told I would receive a response within 3 - 5 business days. I have yet to hear anything in response and am now forced to file a concern with The Better Business Bureau. Their reasoning according to the attendant (********) was that their T&C's included the fees statement? As I have documented with this complaint, I did not receive any T&C's and cannot be held responsible for something that I was not made aware of, and this cannot be held as the reason for emptying my debit card. I am requesting the $110 be reinstated and made available for my use.

  Business Response

  Date: 01/30/2023

  **************,
  
  We are sorry you were not aware of the monthly maintenance fee. This is included on the rates and fee schedule included when you first open your account and available on the member portal. As a courtesy, we have reversed 1 year of maintenance fees and have credited $42 back into your account.
  
  Sincerely,
  The BenefitWallet Team

  Customer Answer

  Date: 01/30/2023

  
  Complaint: 18857199
  
  I am rejecting this response because:

  I did not open the account. It was opened by my previous employer. I was told by your employee that once the holder (myself) leaves my job that the carrying costs are then the burden of the employee or myself. I was never told of the carrying costs nor presented any T&C's that suggested that the carrying costs were my responsibility nor was there any reason I would have thought there were carrying costs I would be responsible for. These are dollars set aside for medical use not for your firm to chip away at and add to your bottom line. To add injury and insult to the issue we are discussing I received my notification for Tax purposes of the $33 you deducted from my account that I now need to claim as income on my taxes. You cannot make this up. Your policies are outrageous. I stand by my original request that all $110 be put back into my account. 
  
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 02/06/2023

  **************,
  
  We apologize for any misunderstanding regarding your HSA. HSA with BenefitWallet can not be opened without the members consent. This is provided either directly to us or thru your Benefits *************** By agreeing with your Benefits ************** to open an account with us, you are also consenting with the BenefitWallets terms and condition. Monthly Maintenance Fees and all other fees as applicable deducted by the bank does not reflect and is not reported on your taxes. You will only be taxed for expenses that you are unable to prove that was used for qualified medical expenses. As an additional courtesy, we have reversed additional $71.50 on your account totaling to $110 of reversed charges. Please login online or use your debit card to deplete your funds if you do not want additional fees deducted. Monthly maintenance fees are deducted every last business day of the month.
  
  Sincerely,
  The BenefitWallet Team

  Customer Answer

  Date: 02/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:01/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When you send money to a provider there is no record of the transaction until the provider cashes the check. This causes significant issues if a provider delays to cash a check for a long period of time. I had a provider's check get returned, and they charged me a NSF fee. However, they charged me the same NSF fee multiple times for the same check, causing future provider checks to also be returned. Their support is a joke. You wait on hold for up to 60 minutes then they disconnect you automatically. After six attempts I gave up.

  Business Response

  Date: 01/19/2023

  ******************,
  
  We apologize for any inconvenience this may have caused you. A check, whether issued online or physically, will only show on your transaction history once it has been cashed which is typical for a checking account. It is the accountholders responsibility to monitor the checks issued to avoid any return checks due to insufficient funds.Additionally, a payee has the option to try and rerun the check up to three times until they are able to get sufficient funds. We have reversed 3 NSF fees to your account which should post in the next 1-2 business days as a one-time courtesy. For your future reference, if a check is issued online, you can also review it online at mybenefitwallet.com under My Processed Payment which you can cross-check if cashed in your Transaction History.
  
  Sincerely,
  The BenefitWallet Team

• Initial Complaint

  Date:12/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to be contacted about my account ENDIING IN *****, for over the last two months, Ive been treated like a fraudster on my own account. I have tried to make multiple contacts to benefitwallet to clear up the issues to get my funds so that I can pay for tooth pull. Every time I call I am met with resistance even when I Answer all of the questions. I called on 12/03, 12/08/ & 12/20 I called on 11/28 I was informed on my 12/20 call that I was supposed to get a call back from a supervisor but nothing was actioned on my account since 12/13 and that I would receive in the next ***** hrs on 12/20 and now its 12/23 and i have not received that call.Thank you

  Business Response

  Date: 12/29/2022

  Mr. ******,
  
  We apologize for the delay of your reimbursement and for any inconvenience this may have caused. For the security of your account, transaction submitted online may be flagged by the system as suspicious. When this happens, it will put the transaction on hold and will not be released within a certain timeframe to make sure that this transaction is valid. We show that you have already spoken to one of our supervisors and the transaction in question has been submitted for release. Your account is being monitored and we will reach out to you once your reimbursement is in process.We appreciate you reaching out to us regarding this matter.

  Sincerely,

  BenefitWallet Team