We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Promotions

WeStock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Promotions.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business offered a rebate offer promotion for Maeve candy bars which I purchased and submitted my receipt on 4/22/25 and it was rejected on 4/25/25 for no reason. When I tried to submit it again, it said the campaign had ended and to email **@*******.** with the receipt image if you had purchased the item prior to the campaign ending. They responded saying refusing to issue the rebate. This is fraud and I have already returned other items I have purchased through their campaigns and have received a rebate for.

  • Initial Complaint

    Date:10/08/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have submitted a reimbursement for an advertised rebate by WeStock. My request was denied as well as another member in my family. There are 3 of us in the household and the offer is limit one per person. I was told that I submitted more than once and that my payment was sent to someone else in my family. I explained the situation to customer service through email and they are not willing to resolve this issue. It is very obvious a system error. The 3 of us have different emails, phone numbers, and different ************ accounts. The only error that I can see on my part is that we signed up for the offer on the same device. When I asked whether this issue can be corrected I was completely ignored. I tried to resubmit since I was actually being helped and have already spent the money and purchased the item (my mother as well). This false advertising and others need to be made aware that Westock does not follow its own terms and policy and in unwilling to correct system errors. I need a reimbursement for myself and my mother and will be expecting a resolution to this.

  • Initial Complaint

    Date:09/03/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi

    Despite my numerous follow ups, the issues have been resolved. The rebate requests (multiples) has been denied, however the customer agent never provided any reason, and any follow up email requesting clarifications have been ignored

    I would like a clarification on why I am unable to get rebate for ****** ****** * ******* ******* * ***********
    ********** * ******* ****** * ******

WeStock is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.