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Business Profile

Manufactured Homes Sales

UMH Properties, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Homes Sales.

Complaints

This profile includes complaints for UMH Properties, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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UMH Properties, Inc. has 23 locations, listed below.

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    Customer Complaints Summary

    • 20 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have not fixed outlets right and take care of stains on ceiling and our rent is paid and there discrintaing against us and we paid other people's back rent and parkers and ***** ***** and ****** ****** and ****** **********. There on parkers side and ***** ***** too and the park is letting someone come in here backed into my car to live and I have a tenant doesn't want ******* ********* in here all. These people want us out of here and the park doesn't want us here they don't all over a car with ***** and ****** ****** my husband lived here over 20 years I been here over 5 years

      Business Response

      Date: 06/05/2025

      Hello, thank you for your message. We strive to provide the best quality affordable housing and
      lifestyle for our residents. We are happy to address any issues you may have and ask that you
      please contact the community manager to discuss this matter directly. Alternatively, you can
      write to us at ***************** so we may better assist you in resolving any issues.

    • Initial Complaint

      Date:04/11/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold my mobile home to ***. They gave me a check for $20,000 which I in turn deposited into my bank account. I started spending the money after it cleared. I woke up a couple of days later to an account minus almost $18,000. Apparently they returned the check unpaid. Immediately I went to the mobile home park manager for explanation of what happened. She in turn contacted accounts payable *** who did not have an excuse and could not explain what happened. Stated it happened to myself and one other person. They only gave me a replacement check. Once again I went to my bank to redeposit it. However my bank will no longer do business with me is closing my account because of this incident despite my having been with them with no issues at all for many years. It seems like I'm being blamed for this thinking I was trying some kind of fraud thing or something?? I was told they would take the replacement check verify it and send me a refund approximately 3 weeks later at the end of the month. That is totally unacceptable as this was money I was using to move out of the park and pay prior overdue bills and other expenses which could not wait any longer. I tried going to their bank directly in ********** who also did not help. They could not cash the check told me I would have to open an account with them. I have been going through h*** and suffering not just financially but emotionally and mentally and physically. I am the victim and I'm getting the blame from everyone. I just wanted them to take the replacement check and put my account back in the black where it was till this happened. I do not understand and could not get an explanation from anyone as to how and why this happened. This should have been a simple issue with a redeposited check which became ridiculously unfair to me.

    • Initial Complaint

      Date:12/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lack of security. There is no lighting in the parking area. Vehicles have been broken into. When management was informed and lighting was requested, management installed lights on maintenance building. These lights do not illuminate the parking area. I installed lights from my residence that would light up the parking lot. Management told me to remove the lights. Further requests for security lights were ignored by the management.

    • Initial Complaint

      Date:08/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved out of Maple Manor UMH mobile home community in January, 2023, to move into subsidized housing due to disability status and limited income. The District Judge ruled it as an abandoned property, for which UMH Properties, Inc. would receive fair compensation. There are, however, extra charges involved in the removal of the mobile home from the site. Unknown to me, UMH Properties, Inc. sought to charge me, the former owner of a mobile home, the sum of $2,994.00. Instead of contacting me directly, however, UMH Properties, Inc. went directly to a collection agency, instantly damaging my credit rating. On May 10th,2024, through the local UMH Properties manager, I informed UMH Properties, Inc. that there was no way I could afford to pay this unjust sum. Again through the local Property Manager, a settlement was arranged and signed by both parties that I would pay $1,500.00 with the stipulation that:1. The first installment of $645 was to take the fee out of collections,2. The next three installments of $285.00 each would finish the debt.I paid the first installment of $645.00 on June 27, 2024. UMH Properties, Inc. did not honor the first stipulation of the agreement. The debt is still listed in collections many weeks later, even after making two out of the three remaining installments. There has been no contact from UMH Properties, Inc., there has been no removal of the debt from collections, and there has been no acknowledgment by the collection agency that the debt is in settlement for $1500.00.I am yet to pay the last remaining installment of $285.00 and am reluctant to do so unless UMH Properties honors the signed contract between us, specifically, that the account be taken out of collections and that the amount owed be reported to the credit bureaus as $285.00, reflecting the payments against the settlement I have already paid. I would like this to be done within 48 hours of your attention to this case.

    • Initial Complaint

      Date:08/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I and my husband have lived in **** ****** ******* for 25 years, I also am the one who cleans the mobile homes for you when a tenant moves out. I own my trailer. My husband was a felon when he bought the trailer and moved in 1996. as you know they are to not have weapons, he got caught removing someone elses gun from his vehicle because he knows that's 5 years. Long story short,he was still convicted and sentenced to 5 years, he is being released in November and parole has to call and make sure he is allowed back. I am not sure who they talked to,but parole said that he was denied. My problem is that his name is on the lease, the bills ( rent) are all his name so why is he being denied?

    • Initial Complaint

      Date:05/28/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My family and I have had numerous issues since moving to ******* ******. Here are just a few:

      1. They have 'rented out' the pool, even though that is a breach of the leasing contract. We pay for the amenities, and they are not able to rent it out to private parties.
      2. They have REFUSED to put in the speed bumps that have been sitting at the back of the property. Cars consistently drive on the 5mph road at speeds of over 30mph. They have the option to put in a deterrent, and they will not do it. This is important because there are no walking paths or sidewalks or yards for the kids to play in. So, they play in the street.
      3. Part of the amenities that we pay for are the clubhouse/fitness center which are only open when someone is in the office. They have promised keypads since before we moved it. Never happened.
      4. The splash pad has not worked since we moved it. Another amenity that we pay for, that we don't actually get.
      5. Within 24hrs of arriving, the manager screamed in my wife's face, even after she asked for space.
      6. BY FAR THE WORST THING: One of our maintenance workers was arrested for child molestation. Now, this is NOT the fault of UMH; BUT, they did not even make an attempt to get this information passed along to the residents. Many of us have children that could have been impacted in a horrifying way. Law enforcement was asking for anyone to provide any more details, and it was possible that someone in our community could have been impacted and able to provide more.

      The lack of action for the dangerous cars, and inability to communicate important information that impacts the safety and well being of the children in the community. My family and I cannot feel safe in a community that shows clear apathy toward our children's safety.

      We have sent emails, called with no answer to UMH resident help, left messages etc. No one is answering. The property managers have also not been on site since the arrest, when typically they are here enforcing rules.

    • Initial Complaint

      Date:12/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have been awaiting my security deposit since August 2023. I’ve reached out to the community owner, staff several times. Was told in October that I would receive the check sometime the week of Oct 27th. Nothing, I’ve followed up a few times to no avail.

    • Initial Complaint

      Date:09/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They owe me my security deposit and they wont pay. Said I didnt give 30 day notice and I did

      Business Response

      Date: 11/03/2023

      Security Deposit was paid on 9/20/2023

    • Initial Complaint

      Date:08/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Warm water from the cold water top for 3 to 5 hours. Phone calls go unanswered. Water at dangerously high toxic levels. No one in corporate or local office response. Pipes break, continually, but we're never told. Wouldn't that be making our already toxic water more toxic?

      Business Response

      Date: 11/07/2023

      This matter was handled at the local level and has since been resolved.

    • Initial Complaint

      Date:04/07/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Harassment, I parked in Handicapped which is 99% empty BECAUSE I AM HANDICAPPED when the **** MANAGER LEFT A NASTY NOTE ON MY DOOR I WAS NOT ALLOWED TO **** IN HANDICAPPED ****ING. There was no place to park because my friend ******************* was dying and I came to care for his dog which was extremely sick and could not walk. This park manager has been harassing me for 10 years now since she started working there. She is continuously breaking the law and attacking human beings - the first time she called and attacked me I was staying with my mother while I moved and was waiting for my new home to be ready. WHY AND HOW THIS AGENCIES FEELS THEY ARE ALLOWED TO VERBALLY THREATEN AND ATTACK HUMAN BEING IS BEYOND ME. UMH PROPERTIES NEEDS TO ADDRESS THE DIGRESSIVE WAY THIS WOMEN ******************** AND HARASSES PEOPLE.

      Business Response

      Date: 04/18/2023

      Hello, thank you for your message. We strive to provide the best quality affordable housing and
      lifestyle for our residents. We are happy to address any issues you may have and ask that you
      please contact the community manager to discuss this matter directly. Alternatively, you can
      write to us at ***************** so we may better assist you in resolving any issues.

    UMH Properties, Inc. is NOT a BBB Accredited Business.

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